Dining Reservation Agent
À propos du poste
Dining Reservation Agent
As a Dining Reservation Agent with Fairmont Hotels & Resorts, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm service and efficiency makes our guests feel welcome and valued – and set the stage for a memorable meal.- Consistently offer professional, friendly and engaging service
- Book and enter Dining reservation requests using computerized reservation system
- Detailed knowledge of all Food & Beverage Outlets and their menu offerings
- Promote and sell any in-house or upcoming Food & Beverage events
- Work closely with all Food & Beverage Outlets to communicate an guest requests or special celebrations
- Answer telephone and email inquiries in a timely manner
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
- Previous customer service related experience required
- Previous Property Manager System experience preferred
- Computer literate in Microsoft Window applications required
- Must be able to type 25 words per minute
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Frequent sitting throughout shift
- Occasional kneeling, pushing, pulling, lifting, walking and standing
- Occasional ascending or descending ladders, stairs and ramps
- Département: Réservations Autre
À propos de vous
- Langue requise: Anglais.
L'entreprise
Surrounded by soaring mountain peaks, the majestic Victoria Glacier and a glistening emerald lake, the iconic Fairmont Chateau Lake Louise hotel is located in Alberta's Banff National Park, a UNESCO World Heritage Site, and is recognized globally for progressive environmental stewardship and responsible tourism.
Originally built as a base for outdoor enthusiasts and alpinists over 100 years ago, The Fairmont Chateau Lake Louise is a year-round luxury mountain resort offering guided mountain tours, world-class skiing in the winter, scenic hiking and canoe activities in the summer, a luxury spa, and exceptional dining experiences.
Step into our backyard and discover endless outdoor recreational activities including downhill skiing and snowboarding, cross-country skiing, ice skating, snowshoeing, snowmobiling and horse drawn sleigh rides in the winter; and hiking, canoeing, horseback riding, fishing, mountain biking and river rafting in the summer.
Dining Reservation Agent
Temps plein, Indéfini
Date de début du contrat:
Date d'entrée en fonction (au plus tard):