Guest Service Agent

[{{ $ctrl._job.status.name | translate}}] Guest Service Agent
The Fairmont Chateau Whistler

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Description du poste

 

 

 

 

Guest Service AgentFirst impressions are everything! Your engaging smile and personality are the essence of a great Guest Services Agent with Fairmont Hotels & Resorts. As you personally greet our Guests and assist them throughout the day, you will be empowered to deliver on our mission of "Turning moments into memories".

 

Hotel Overview:  Nestled at the base of Blackcomb Mountain, The Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia - Host Mountain Resort of the 2010 Winter Olympics. Located in the spectacular Coastal Mountain Range, Whistler is Canada’s premier, year-round outdoor adventure destination - just two hours north of downtown Vancouver.  Offering ski-in, ski-out convenience and on-site championship golf course, The Fairmont Chateau Whistler is Whistler’s largest conference resort hotel with 539 guestrooms and suites, exceptional dining in five unique outlets and full resort amenities including a slopeside Health Club.  Since opening its doors in 1989, this landmark destination has welcomed guests and colleagues to an unforgettable mountain adventure – start yours today!

 

Summary of Responsibilities: Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: 

  • Consistently offer professional, friendly and engaging service
  • Greet, check in and settle guest accounts while ensuring all service standards are followed
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Maintain accurate records of daily transactions, including cash handling - currency exchange and balancing a float
  • Handle guest requests effectively and promptly
  • Serve as a sales agent promoting and up-selling hotel services
  • Have a good working knowledge of Royal Service functions
  • Coverage of overnight shifts and duties as assigned
  • Follow department policies, procedures and service standards
  • Follow all safety policies 
  • Other duties as assigned
 

Qualifications:

  • Previous front desk experience is required, previous customer serivce experience is an asset
  • Proficient in the English language (verbal & written), second language is an asset
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment 
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Previous Property Manager System experience an asset 
  • Computer literate in Microsoft Window applications an asset
  • Must possess a professional presentation 
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Hospitality Diploma is an asset
  • Must be flexible in terms of working hours
  • Must have the ability to handle cash effectively and accurately 

Physical Aspects of Position:   

  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

Visa Requirements:  Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

 

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

 

ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacifica as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

 

 

 

 

 

Profil recherché

See description

Contrat
Temps plein
Lieu
Whistler, Canada
Département
Autre
Début
Dès que possible

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