Front Office Supervisor
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Front Office Supervisor

The Fairmont Royal York

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Front Office Supervisor

À propos du poste

 

 

Front Office Supervisor

The Front Office Supervisor will provide support to the Front Office Team with front line operations and be responsible for both administrative and guest related issues.

 

Hotel Overview:  Located in the heart of downtown Toronto, Fairmont Royal York is within walking distance to the business and theatre districts and the city's best shopping and dining. Having hosted more than 40 million guests since it opened its doors in 1929, Fairmont Royal York continues to represent the epitome of hospitality. With 1365 guest rooms, 70,000 square feet in 34 conference and banquet rooms, and over 1200 colleagues, Fairmont Royal York depicts the elegance of its past while providing the finest conveniences for today's travellers.

 

Summary of Responsibilities:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

  • Provide effective, fast service in a friendly manner
  • Check-in / out hotel guests
  • Ensure the highest level of guest satisfaction
  • Ensure room change slips are filled out accurately
  • Deal effectively with any guest comments and or / complaints
  • Assist with the sell strategy on sold out nights/ manage and balance daily room inventory
  • Assist with daily VIP’s and group arrivals
  • Monitor, process and track daily “no shows’
  • Conduct Royal Reviews to ensure standards are met
  • Send out package report and action any special amenities associated with packages
  • Ensure daily departures and arrivals are reviewed VIP’s and groups
  • Ensure site rooms are on OOO status and communicate information in a timely and effective manner
  • Assist with emergency procedures
  • Other responsibilities connected with Front Desk as required
  • Observe, predict and respond to Front Desk operation and Hotel activity
  • Daily checklist is completed according to department standards

Qualifications:

  • Proven leadership, development and delegating skills in hotels

  • Highest Guests Service skills, talent and knowledge with the vision and ability to lead employees to excellence

  • Post-Secondary School Education with Diploma in Hotel Management an asset

  • Second or third language an asset

  • Professional manner, outgoing personality, and ability to work on own initiative

  • Ability to handle day-to-day operations of a Front Desk with excellent business

Physical Aspects of Position (include but are not limited to):

 

  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 30lbs
  • Constant kneeling, pushing, pulling, lifting
  • Frequent ascending or descending ladders, stairs and ramps

Visa Requirements: Must already be legally permitted to work in Canada.

 

Fairmont Hotels and Resorts believes in outstanding hospitality. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 416-860-4512 or ryh.careers@fairmont.com if you require accommodation.

 

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

 

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

 

 

Fermé

Front Office Supervisor

Downtown, Toronto, Canada

Temps plein, Indéfini

Date de début du contrat:

Date d'entrée en fonction (au plus tard):

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