Description du poste

 

We have an exceptional opportunity to join our Butlers Team at The Lanesborough. As Butler you are able to promote and be confident with all the facilities offered at The Lanesborough. We are looking for our future ambassadors to have a warm and welcoming personality, with high standards of professionalism and a drive to provide a memorable experience to each and every guest. You will be responsible for all amenities, facilities and guests requirements within the guest room or suite. Be attentive and respond swiftly to guest requirements, ensuring genuine recognition and anticipating guests' needs during every step of their stay. Coordinate in preparation for the guests' stay by communicating to relevant departments and upholding an extensive guest's history using Opera system and the Butler private log.

 

In return we offer fantastic industry leading rewards and benefits (Conditions apply):

  • Dental and Optical Benefits
  • Season Ticket Loan
  • Private Medical Insurance
  • Meals on Duty
  • Enhanced Pension Scheme
  • Tailored Uniforms
  • Cycle Scheme (Loan to Purchase)
  • Dry Cleaning (Non Uniformed Ambassadors)
  • Childcare Vouchers
  • Training & Development Plans
  • Social Committee Activities
  • Training Fund Assistance
  • Awards & Recognition Programs

Profil recherché

 

The ideal candidate would be able to demonstrate the following attributes

  • Previous experience in a similar role within 5 star establishment is essential and experience in the luxury London market would be preferred.
  • Excellent command of the English language and a second language would be preferred
  • Immaculate grooming standards
  • Have extensive knowledge of emotional intelligence, body language and non-verbal communication
  • Ability to work with minimum supervision
  • Show drive for Excellent Customer Service
  • Be available, flexible and willing to work a 24h roaster when required
  • An element of Manual handling will be required

 

 

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process

Contrat
Temps plein
Lieu
England, Royaume-Uni
Département
Réception, Hébergement, Relations client
Langues
Anglais
Début
Dès que possible
Durée du contrat
Indéfini

The Lanesborough Hotel

Following an extensive renovation project throughout 2014, The Lanesborough will reopen its doors in early 2015 as London's finest residence. The designs by world renowned interior designer Alberto Pinto have enhanced all guest rooms and public areas, providing our guests with unrivalled facilities and services.

The renovation has honoured the building's architectural heritage as one of London's most revered Regency landmarks. The project embodies the signature style that has become synonymous with The Lanesborough, whilst incorporating the latest in contemporary luxury and technological innovations.

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