Description du poste
Learning and Development Manager
A fantastic opportunity has arisen within our HR Department. We are currently recruiting for an enthusiastic, self-motivated and professional Learning and Development Manager to act as an integral part of the HR team.
As Learning and Development Manager, you will be the first point of contact for any training and Learning & Development related queries. Therefore, previous experience in this role is essential within a luxury hospitality environment.
You should be able to demonstrate a calm and mature approach as well as the ability to build rapport and relationships with internal & external customers, work in a demanding environment and use initiative as well as work in an organised manner, meeting deadlines.
You will also be able to lead by example with relation to communication, attention to detail and service excellence are applied and followed appropriately and consistently.
- To implement and lead on a learning and development strategy
- To continuously undertake a learning needs analysis ensuring that the training requirements of colleagues and departments are identified
- To create a training and development plan for The Ritz London
- To, coach, train, develop and support colleagues in order to achieve the highest standards of guest service
- To create a training and development programme for The Ritz Academy and The Management Trainee Programme
- To execute orientation programmes for our new joiners weekly and monthly
- Manage relationships with all external training providers
- Execute all training administration with the assistance of the HR and Training Administrator
- To be a self-starter with a passion for the hospitality industry with experience within 5-star luxury hotels
- The have excellent coaching and people management skills
- To be innovative, lead by example, professional and loves a challenge
The Ritz London
The site now occupied by The Ritz at 150 Piccadilly has previously been home to several similar businesses. The Old White Horse Cellar was once one of the most famous coaching inns in England, later the site was occupied by the Bath Hotel and then the Walsingham House Hotel, which was demolished to make way for The Ritz.
Construction of The Ritz began in 1905 and the building was completed remarkably quickly, in large part due to the efforts of Swedish engineer Sven Bylander who designed its steel frame, something of a rarity in European buildings at the time.
The actual design of the hotel is the work of architects Charles Mewès and Arthur Davis. Mewès, a Frenchman and London born Davis had worked with César Ritz before on the Hotel Ritz in Paris, and The Carlton in London. For The Ritz London they drew up a stunning French chateau-style masterpiece with a wealth of clever details; light wells allowed rooms with no outside windows natural light, projecting dormer windows and tall chimneys broke the skyline. Some of the details are less functional; the copper lions on the corner of the roof are purely decorative.