Description du poste
Room Service Supervisor
For over a century The Ritz has been the benchmark by which other hotels are measured.
We currently have an exciting opportunity for a Room Service Supervisor within our Room Service Department.
This role is suitable for service focus individuals who are able to ensure the highest standards of guest care and service are offered in a prompt and efficient manner, maximising the opportunities for up-selling whilst delivering food and beverage to guests within the Room Service department.
The successful candidate will be passionate about delivering service excellence. The successful candidate will have previous 5 star supervisory/managerial experience and will have an excellent understanding of room service operations. As a Room Service Supervisor, you will ensure that the Room Service department operates to the required standards and that the operation is organised and well structured. You will also be able to plan and carry out any relevant training and motivate others to strive to produce first class, high quality service that resembles the company’s customer service values.
- A good knowledge of Food & Beverage
- Relevant experience of Room Service service in a 4 or 5 star hotel
- The ability to silver serve
- Excellent attention to detail
- Enthusiastic in delivering service excellence
- Possess the ability to work under pressure
- Strong organisational skills
- Has a good command of the English language
- Display a polite and professional attitude to internal and external guests
What we offer:
- Competitive salary
- Instant recognition and reward scheme
- 28 holidays (including bank holidays)
- Opportunity to work for a well renowned Hotel
- Experience in luxury hotel industry
- Development and training prospects
- Employee discount scheme
- Temps plein
- England, Royaume-Uni
- Housekeeping, Hébergement
- Dès que possible
- Durée du contrat
The Ritz London
The site now occupied by The Ritz at 150 Piccadilly has previously been home to several similar businesses. The Old White Horse Cellar was once one of the most famous coaching inns in England, later the site was occupied by the Bath Hotel and then the Walsingham House Hotel, which was demolished to make way for The Ritz.
Construction of The Ritz began in 1905 and the building was completed remarkably quickly, in large part due to the efforts of Swedish engineer Sven Bylander who designed its steel frame, something of a rarity in European buildings at the time.
The actual design of the hotel is the work of architects Charles Mewès and Arthur Davis. Mewès, a Frenchman and London born Davis had worked with César Ritz before on the Hotel Ritz in Paris, and The Carlton in London. For The Ritz London they drew up a stunning French chateau-style masterpiece with a wealth of clever details; light wells allowed rooms with no outside windows natural light, projecting dormer windows and tall chimneys broke the skyline. Some of the details are less functional; the copper lions on the corner of the roof are purely decorative.