Description du poste
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
Purpose of Role
Responsible for executing Welcome Experience in the daily operation of Welcome Office (Including Welcome Desk, Whatever Whenever, and Concierge). Providing WOW service to guests throughout all communication channels and collaborate with respected departments to ensure guest satisfaction. Utilize OPERA, MICROS, Go Concierge, and FCS Guest Request Tracking System to improve the scope of services in spirit of Whatever Whenever promise.
Extended knowledge of hotel facility information, able to demonstrate and deliver Insider experience by introducing many various bars, restaurants, places of interest in and around Taipei. Implement and be fully knowledgeable on the Loyalty Program and W Hotel Brand Standards. Result driven with strong commitment of achieving hotel KPI goal as leader of the department.
Multiple Function of Welcome Office development will allow talents to work around three main departments at Welcome Office. As extended level of position, talents will be required to perform all tasks and skills required for the respected departments, including level 1+2 requirements.
§ Interact with, and constantly create unique experiences for our guests during all encounters.
§ Accurately follow all Welcome Desk / Whatever Whenever / Concierge HIDs.
§ Be proficient in OPERA, Go Concierge, FCS, MICROS and be able to log
requests into the FCS Guest Tracking System.
§ Keep the Welcome Office environment in good order of repair and cleanliness
§ Excellent knowledge and ability to answer questions about hotel facilities,
meeting rooms, or events held in these venue
§ Demonstrated comprehensive understanding of Next Generation Service
Culture. Demonstrating the spirit of Insider to be able connect with the World
§ Handling minor guest complain with Practical Service Recovery skills.
§ Empowered service and experience building to go above and beyond with
- Temps plein
- Taipei, Taïwan
- Dès que possible
- Durée du contrat