Spa Concierge - (On-Call)
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Spa Concierge - (On-Call)

Waldorf Astoria Las Vegas

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Spa Concierge - (On-Call)

À propos du poste

Job Summary

Spa Concierge is to provide personal assistance to any individual booking spa treatments, private training sessions and retail sales transactions.  Spa Concierge will also assist with guest inquiries about the facility or treatments offered via telephone or in person.  


Organizational Structure

The Spa Concierge reports directly to the Spa Concierge Supervisor and directly communicates and services guests


What will I be doing?



Duties and Supporting Responsibilities:

    •    Offer the highest level of personalized service while maintaining a gracious, enthusiastic, helpful and professional attitude with all guests and colleagues.

•        Create special conversations with guests, which identify personal preferences in order to record in each guest''s profile history.

•        Maintain a daily record (via Spa Soft software) of all guest requests, reservations and confirmations for guests.

•         Communicate and describe in an articulate manner the spa offerings and their benefits.

•         Ability to compare and contrast the different services on the menu.

•         Recommend and up-sell services that fit the guests'' needs.

•         Possess professional telephone etiquette for booking appointments, handling guests'' requests, and answering guests'' inquiries.

•         Proficient computer skills that will ensure reservations will be made in a timely, efficient and error free manner. 

•         Effectively handles cash, credit card, gift certificates and room charge transactions. 

•         Maintain an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle).

•         Understand that as a representative of the Spa they will maintain a healthy, fit appearance and a positive attitude.

•         Ability to use fax machine, copier and email. 

•         Maintain a clean, safe, stocked and well organized work area

•         Maintain spa appearance and cleanliness

•         Assist in all areas of the spa operation as directed by management.

•         Ability to handle multiple tasks simultaneously.

•         Provide tours and describe the spa facility.

•         Assist with inventory of products and supplies.

•         Communicate and describe in an articulate manner the boutique products and their benefits.

•         Ability to compare and contrast the different skin and body care products offered.

•         Recommend and up-sell products that fit the guests'' needs.

Requirements

Mandatory

•          Excellent, reading writing and oral proficiency in the English language

•          Proficient with computer skills

•          Previous customer service and telephone reservations required

•          General accounting skills (for daily closing procedure)

•          High school diploma or equivalent required

Desirable


•          Proficient in SpaSoft software program


Each of the items listed is considered an essential function of the position.  However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position.  The Company reserves the right to alter the duties and responsibilities of the position. 


It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company.  Employees or applicants should direct requests for accommodation to Director of Human Resources.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We''re passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We''re leaders in our industry and in our communities.
  • Teamwork - We''re team players in everything we do.
  • Ownership - We''re the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!



Fermé

Spa Concierge - (On-Call)

Las Vegas, NV, États-Unis

Temps plein, Indéfini

Date de début du contrat:

Date d'entrée en fonction (au plus tard):

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