[{{ $ctrl._job.status.name | translate}}] Travel Agent Dutch
Weekendesk

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Description du poste

Travel Agent

Weekendesk is an online travel agency specialized in thematic short breaks in France, Benelux, Italy, Germany and Spain. We are looking for an Travel Agent for the Benelux Customer Care Team in our Barcelona office. We are 100 people in the office, and we share space with the Spanish, Italian, Benelux and International team, marketing, content and customer service. You will work in a young team of 30 people with a big passion for tourism and sales.

Its main responsibilities are to provide information, advice and assistance to our clients.

Incoming Call Management

Respond to requests of information about booking of weekends, way of payment offered, hotel information, services, activities proposed in Weekendesk.
Carry out on behalf of clients telephone bookings or gift cards.
Making changes or cancellations on behalf of customers in accordance with existing procedures.
Inform customers within cancellation the status of your reservation.


Outbound

Control of clients who have not completed our purchase.
Provide customer satisfaction surveys.


Respond to emails

Respond to requests for information from customers via email.
Responding to requests for reservations.
Send proof of purchase and reserves.
Respond to emails partners: Partnership applications, deadlines, availability management, ...


Administrative tasks

Management of overbookings.
Refounds.


REQUIREMENTS

Required languages: Dutch mandatory, and a second language: Spanish / Italian / French.
Studies in business, tourism, marketing or similar.
Commercial vocation and customer satisfaction.
Ability to detect customer needs, meet and propose appropriate in each case.
Capacity for teamwork
Excellent communication and writing skills
Higher education in tourism, administration, languages ​​or similar.
Titratable experience in a similar position


What we offer

15/18K
Ticket restaurant
Based in the Barcelona Office

Profil recherché

Holandés y Español bilingüe o muy fluido. Otro idioma será un plus.
Estudios superiores en turismo, administración, comercio, lenguas o similar.
Experiencia en el sector del turismo o de atención al cliente.
Vocación comercial y de satisfacción de los clientes.
Capacidad de trabajo en equipo.
Excelentes habilidades comunicativas y de redacción.
Contrat
Temps partiel
Lieu
Barcelona, Espagne
Département
Service client
Langues
Néerlandais, Espagnol, Français (facultatif)
Début
Dès que possible
Durée du contrat
Indéfini
Autres avantages
Ticket Restaurant

Weekendesk

Weekendesk, is an online travel agency specialized in short break hotel packages. Weekendesk has a total staff of 100 and manages websites in France, Belgium, Netherlands, Spain and Italy, which generate more than 55M€ turnover with 30% growth p.a.

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