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Travel Agent (Dutch Weekend)
À propos du poste
Weekendesk is an online travel agency specialized in thematic short breaks in France, Benelux, Italy, Germany and Spain. We are looking for a Travel Agent for the Benelux Customer Care Team in our Barcelona office. We are 100 people in the office, and we share space with the Spanish, Italian, Benelux and International team, marketing, content and customer service. You will work in a young team of 30 people with a big passion for tourism and sales.
Its main responsibilities are to provide information, advice and assistance to our clients.
Incoming Call Management
Respond to requests of information about booking of weekends, way of payment offered, hotel information, services, activities proposed in Weekendesk.
Carry out on behalf of clients telephone bookings or gift cards.
Making changes or cancellations on behalf of customers in accordance with existing procedures.
Inform customers within cancellation the status of your reservation.
Outbound
Control of clients who have not completed our purchase.
Provide customer satisfaction surveys.
Respond to emails
Respond to requests for information from customers via email.
Responding to requests for reservations.
Send proof of purchase and reserves.
Respond to emails partners: Partnership applications, deadlines, availability management, ...
Administrative tasks
Management of overbookings.
Refunds.
What we offer
18K + Monthly Bonus
Ticket restaurant (5€ x day in the office)
Office based in the centre of Barcelona
Monthly afterwork
Discount on Weekendesk scapes
Its main responsibilities are to provide information, advice and assistance to our clients.
Incoming Call Management
Respond to requests of information about booking of weekends, way of payment offered, hotel information, services, activities proposed in Weekendesk.
Carry out on behalf of clients telephone bookings or gift cards.
Making changes or cancellations on behalf of customers in accordance with existing procedures.
Inform customers within cancellation the status of your reservation.
Outbound
Control of clients who have not completed our purchase.
Provide customer satisfaction surveys.
Respond to emails
Respond to requests for information from customers via email.
Responding to requests for reservations.
Send proof of purchase and reserves.
Respond to emails partners: Partnership applications, deadlines, availability management, ...
Administrative tasks
Management of overbookings.
Refunds.
What we offer
18K + Monthly Bonus
Ticket restaurant (5€ x day in the office)
Office based in the centre of Barcelona
Monthly afterwork
Discount on Weekendesk scapes
- Ticket Restaurant
- Département: Réservations Service client Voyage / Tour-Opérateur
À propos de vous
REQUIREMENTS
Required languages: Dutch mandatory, and a second language: Spanish / Italian / French.
Studies in business, tourism, marketing or similar.
Commercial vocation and customer satisfaction.
Ability to detect customer needs, meet and propose appropriate in each case.
Capacity for teamwork
Excellent communication and writing skills
Higher education in tourism, administration, languages or similar.
Titratable experience in a similar position
Required languages: Dutch mandatory, and a second language: Spanish / Italian / French.
Studies in business, tourism, marketing or similar.
Commercial vocation and customer satisfaction.
Ability to detect customer needs, meet and propose appropriate in each case.
Capacity for teamwork
Excellent communication and writing skills
Higher education in tourism, administration, languages or similar.
Titratable experience in a similar position
- Langue requise: Néerlandais. Français et Espagnol sont un plus
L'entreprise
Weekendesk has stayed attached to its core mission since the beginning in 2008: offering exciting experiences to people looking to go away on a short break.
At Weekendesk, we believe life is what you do with your time here: browse our website and let us help you find the perfect activity to share with your friends and family.
Our business is to bring fun, pleasure and relaxation to our clients: our young and energetic team of more than 150 employees from 15 nationalities is working hard to make it happen in our Paris and Barcelona offices.
With Weekendesk, you build memories you will remember fondly.
Supprimé
Travel Agent (Dutch Weekend)
Saisonnier,Temps partiel, 4 mois
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