Senior Manager, Hard Services
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Senior Manager, Hard Services

WeWork

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Senior Manager, Hard Services

À propos du poste



WeWork is currently seeking an Regional Senior Manager /Manager ( Hard Services) who will directly report to the Building Operations team. In this role you will establish and maintain clear and industry-leading standards and operations in our regional portfolio. You will be a part of a global team of peers working in concert to implement global policies and roll-out of technologies, as well as taking individual initiative to address regional and local regulations and opportunities. 

 

We expect Regional Senior Manager /Manager ( Hard Services) to drive and demonstrate optimal cost of operating the facilities while maintaining or improving the quality and level of service to occupants through minimizing downtime, innovation and leveraging technology. Hard  Services Manager will be responsible  but not limited to  the following:

  • HVAC/ACMV Management

  • Lighting Management

  • Utilities Management

  • Building Maintenance Management

  • Building Automation System Management

  • Sanitary & Plumbing Management

  • Preventive and Predictive Maintenance

  • Corrective Maintenance

  • M&E Systems & Equipment Maintenance

  • Repairs and Normal Maintenance



 

Overview Of Expectations 

  • Asset Management – centralized role managing asset inventories.

  • Asset Life-cycle management ( Maintenance Equipment)

  • Owns the maintenance plan execution and create operations optimization opportunity

  • HVAC focus to improve community experience and integration with landlord

  • Achieve KPI and SLA targets

  • Risk based asset management 

  • Ensure WeWork is taking a proactive approach to reducing our Energy impact, and finding cost savings linked to utility consumption.

  • Building Management and Energy Management System (BMS and EMS)  implementation and upgrade

  • Ensure the WeWork core values – Tenacious – Grateful – Sincerer – Entrepreneurial – Together – Authentic & Inspired, are being embedded in the day to day working process



The standards and expectations will comprise the following. 

 

Reactive & Preventative Expectations

  • To take full ownership for the management and execution of the reactive tickets (Hard services)  issued for each building. 

  • To ensure the reactive tickets are managed with the allocated levels of urgency.

  • To review and manage the PPM process, ensuring all  local codes & legal compliance is being achieved, and the document management policy is adhered to. 

  • Provide a world class level of support for the Community Management (CM) Team, responding to their requests in a structured and supportive manner. 

  • Ensure all Hard services works carried out are completed in a safe and controlled manner adhering with local code & legislation. 

  • Support the Facilities Coordinator with the management of the service contractors and agreed SLAs.



Proactive & Small Works Expectations

  • Work closely with the CM & FM Teams in each building and to ensure a proactive approach in resolving trending / common technical related  issues.

  • Work closely with the Facilities Manager(s) to ensure accurate budgeting and forecasting of the Capital Projects Budgets.

  • Conduct building audit/ inspections on the facility and act on findings, identified during the building and workplace inspections

  • Work closely with the Senior Facilities Manager  to ensure all buildings operating as efficiently as possible. 

  • Provide maintenance optimisation solutions

  • Review all new buildings BMS & EMS strategies and assist in upgrade work, ensuring buildings  are optimized to suit occupancy. 



Operational Expectations

  • Assist to monitor the building standards and ensure there is a continuous feedback process to drive Operational standards. 

  • Ensure member experience across the Division is aligned with expectations i.e. Hard services are in good working order and safe. 

  • Review Operational procedures and ensure the Maintenance teams are working as efficiently as possible.

  • Where required support with the creation and roll out of Operational standards. 

  • Ensure the local codes and legal compliance associated with each facility is being adhered to. 

  • Provide continuous feedback on best practice and a safe working system within the Division. 

  • Create work orders and assign work orders to technicians, subcontractors, and vendors. Communicate work orders and assists management in resolving problems

  • Able to perform, coordinate  Root Cause Analysis  (RCA)  for HVAC system 

  • Maintain and check for accuracy on completed report submitted by vendors

  • Manage building maintenance and all contractors who carry out works on site. Liaise, report and log defects over and above minor rectification, work with the Maintenance team.



New Buildings and Refurbishments  

  • Support the project management of the new buildings from an Operational perspective, ensuring the learnings from previous buildings are clearly communicated during the design process. 



Preferred Qualifications / Skills 

 

  • Bachelor’s degree in related fields, ideally in Mechanical Engineering, Building services Engineering or a similarly engineering-minded field. 

  • At least 4 to 6 years Experience in a similar role 

  • Proficiency in CMMS system such as Salesforce will be an advantage

  • Practical experience in facilities maintenance

  • Strong budget management skills and Handson troubleshooting knowledge with technical expertise

  • Possess operation ability to think laterally and deliver innovative solutions

  • Capability of working on cross-functional projects.

  • Results-driven and self-motivated with the ability to multitask.

  • Strong leadership, people and communication skills

  • Good command in spoken and written English







Fermé

Senior Manager, Hard Services

Singapour

Temps plein, Indéfini

Date de début du contrat:

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