Territory Soft Services Manager, West
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Territory Soft Services Manager, West

WeWork

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Territory Soft Services Manager, West

À propos du poste



About Us

WeWork began in 2010 with a vision to build the first global physical platform designed to bring people together. Today, we offer access to a desk, an office, a headquarters, or an entire building in hundreds of cities around the world; with over a third of the Fortune 500 companies being part of the WeWork community.

  

About the Role

The Soft Services Manager will serve as a single point of contact and resource to the facilities and operations teams supporting cleaning services and pantry amenities.  Providing operational guidance, issue resolution, and resources for Facilities teams and Community leadership.  The Soft Services Manager will work closely with Community Managers to streamline cleaning and pantry operations.   This role will report directly to the territory Director, Facilities Management with a dotted line report to the Soft Services Sr. Manager, USC.

Objectives:

The Soft Services Manager will be responsible for refining and implementing the cleaning and pantry strategy set forth by the Soft Services Sr. Manager across the Territory to ensure delivery of quality-focused, consistent and cost effective cleaning and pantry services at a site level.  In addition, the Soft Services Manager will work with 3rd party service vendors to support training, tools and resources.  

The Soft Services Manager will travel as needed within the Territory. 

Core Duties:

  • Continually monitor and evaluate 3rd party performance to help ensure cleanliness standards are maintained and pantry services are delivered. Provide proactive feedback to regional SME regarding overall vendor performance and execution of cleanliness standards and pantry services.

  • Oversee implementation of cleaning standards to ensure delivery of quality-focused, consistent and cost effective cleaning and pantry services.

  • Oversee implementation of cleaning and pantry related training, tools and resources to help teams implement consistent and cost effective cleaning and pantry services.

  • Support resolution of site level escalations within the portfolio.

  • Effectively and proactively manage budget by analyzing and acting upon financial variances, and identifying cost saving opportunities.

  • Ensure on-time vendor payment processing within territory.

  • Work closely with territory Directors and Managers to help ensure proper operating expense, while focusing on labor efficiencies, competitive purchasing and vendor management.

  • Work closely with Soft Services Sr. Manager to help ensure adherence to regional strategy and standards.

  • Participate in and support site level R&D and implementation of new technologies and trends to improve Service, Efficiencies and Safety.

  • Monitor progress of specific challenging and achievable objectives and action plans; influence others to balance customer needs, budgets, and business success.

  • Support vendor management of Union labor relations issues and 3rd party cleaning service vendors.

  • Execute on special projects as they arise.



Experience and Requirements: 

  • Bachelor’s Degree / Hospitality related degree or equivalent work experience required

  • 4-6 plus years operations experience with extensive experience in cleaning and hospitality operations

  • Proven experience in Development and Training

  • Proven experience managing 3rd party vendors and vendor contract

  • Ability to work with a large, diverse group of employees and suppliers

  • Ability to meet goals in a changing environment and under pressure

  • Self-starter – able to identify and execute work that needs to be done with minimal direction

  • Portfolio Level / Multi Unit Experience

  • Excellent communication, organization and writing skills 

  • Proficiency in technical applications including Slack, Corrigo, Salesforce and Power BI

  • Ability to solve practical problems using reasoning skills

  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy



Life at WeWork

Just as we empower our community, we believe in empowering our team to create their own life’s work. We move fast and challenge each other, but we always make sure we look out for one another. Our culture and values are what make working here rewarding.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Learn more about diversity at WeWork here





Fermé

Territory Soft Services Manager, West

Seattle, WA, États-Unis

Temps plein, Indéfini

Date de début du contrat:

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