AbdelJaoued Chtourou

AbdelJaoued Chtourou

Point of Sales Director chez La Maison Gourmandise
Actuellement à Tunisie

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À propos de moi

I am an experienced hotelier with 21 years of proven track record in world-class hotel operations and business development in North Africa, the GCC and the Maldives. Participated in the opening of six hotels in Tunisia, Dubai and Qatar. I am currently immediately ready for a new challenge and a new experience, I recently worked as a Director at La Maison Gourmandise in charge of 26 points of sale, I just resigned from my position on April 6, 2021for personal reasons., I held the position of director of the food and beverage division at Laico Hotel SPA and Conference Center Tunis, one of the city's largest commercial hotels and the most luxurious and largest food and beverage division in Tunisia. Once back to Tunisia in 2017, I worked as F&B Director at the Golden Tulip Carthage Hotel and Residence, Previously I was part of the opening team of the Centro Capital Doha by Rotana as a food and beverage manager. I joined Souq Waqif Boutique Hotel for nearly three and a half years as an Assistant Director of Food and Beverage,Anantara Maldives Resort & Spa 2011-2012 as Restaurants Manager, Operations Center Manager in Bahrain for a year and a half, I started my first international experience in Dubai at Habtoor Grand Resort & Spa 2005-2009 as assistant restaurant manager and from 2000 to 2005 I worked in pairs of hotels in Tunisia in different tourist cities such as Djerba, Hammamet and Monastir; the last position I occupied in Tunisia was at the Skaness Sereil Hotel 1er Maitre D'hotel in charge of Food and Beverage departement. I am a graduate of the Institute of Hospitality Management with BTP Brevet. I am passionate about providing the best quality services in the hospitality industry, and receiving numerous customer recommendations. My skills in excellent customer service and problem solving have developed over several years and training courses, and as a result, I have become confident in communicating with people from different backgrounds. My leadership skills have developed during my time at Al Habtoor Grand Dubai and have allowed me to interact spontaneously with ethnically diverse cultures and all age groups. I am a confident team player and I work to ensure that the team I manage and work on is a model for organizational cohesion.

Expérience

20 ans et 8 mois

  • Point of Sales Director

    La Maison Gourmandise - Gouvernorat de Tunis, Tunisie

    Commercial
    février 2020 - avril 2021 · 1 an et 3 mois

    Participated and managed point of sales opening  Manage the development process of the new hospitality concept at the company.  Create standards and SOPs.  Create Food and Beverage culture within the company.  Technical auditing all points of sale, assist in the new projects and assist the new point of sales opening.  Train company managers and line managers.  Manage chef, kitchen staff, and service team of over 100 to provide stellar dining experiences to high-profile patrons.  Oversee administrative tasks, including bookkeeping, training, equipment and food ordering, maintenance, and other needs as they arise.  Maintain communication with management staff of corporate / Head office directors.  Prepare annual and monthly budgets, cost analysis, employee performance reviews, and additional reports.  Interact daily with dining guests to promote brand and accept feedback.

  • Director Of Food And Beverage

    Laico Hotel SPA and Conference CenterTunis - Tunisie

    Restauration - Management
    décembre 2017 - décembre 2019 · 2 ans et 1 mois

    Participated in hotel reopening (March 2018)  Managed the reopening needs of the Food and Beverage department.  Demonstrated budgetary needs and overhead expenditures to board of director through meetings and reports.  Implemented creative concept in concert with executive chef and partners.  Manage chef, kitchen staff, and service team of over 185.  Recruited new members, managers and line staff.  Trained all F&B members, implemented SOPs, Standards and department culture.  Timely analysis of Food & Beverage prices in relation to competition.  Participated and input towards F&B Marketing activities.  Teamwork-Relations with co-workers and management.  Ensured the best quality of Food & Beverage services.  Directly responsible of organizing and managing the large banquet events groups, overseeing the medium and smaller groups.  Built the department's services methods and procedures.  Managed and participated at the weekly F & B meeting and departments head meeting, daily managers briefing / weekly operations meeting.

  • Food and Beverage Manager

    Golden Tulip Carthage - Gouvernorat de Tunis, Tunisie

    Restauration - Management
    janvier 2017 - décembre 2017 · 1 an

    I was recruited to implement new culture and new ideas from my overseas work experiences  Analyzed current Food and Beverage department situation.  Prepared action plans of the outlets, menus, marketing and employees.  Manage all F&B and day-to-day operations within budgeted guidelines.  Preserve excellent levels of internal and external customer service.  Starting the presented plans; design exceptional menus, purchase goods and continuously make necessary improvements.  Lead F&B team by attracting, recruiting and appraising talented personnel.  Establish policies and procedures.  Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork.  Great participation for getting our certifications ISO 9001 and ISO 22000. Report to management regarding the new results and productivity.  Responsible of managing F&B P&L.  Trained all F&B department Staff on the new procedures and new SOPs.  Managed directly the large banquet events groups, overseeing the medium and smaller groups.

  • Food and Beverage Manager

    Centro Capital Doha by Rotana - Doha, Qatar

    Restauration - Management
    octobre 2015 - décembre 2016 · 1 an et 3 mois

    Participated in hotel opening (April 2016)  Managed to follow and implement all Rotana Hotels procedures / standards at the opening stage.  Along with the executive chef and all other partners; we created outlets menus and offers.  Recruiting staff members; trained them and start their development process plan.  With S&M director, executive chef and other concerning colleagues, we set up our Marketing strategy.  Manage all F&B department day-to-day operations within budgeted guidelines and Rotana Centro standards.  Reporting in monthly basis to management and Rotana head office sales results, productivity and staff member’s development process.  Managing and organizing banquet events.  Dealing with guest’s feedback, create action plan accordingly.  Manage the monthly P&L results, work on the monthly forecast base on the country business level and set up next year budget, action plan and strategy

  • Assistant Director of Food and Beverage

    Souq Waqif Boutique Hotels - Doha, Qatar

    Restauration - Management
    avril 2012 - octobre 2015 · 3 ans et 7 mois

    Participated in the hotel’s grand opening also I was involved in five boutique hotels opening within the Souq. Responsible for all F&B operations in all the nine boutique hotels, banquet and outside catering. Controlled the expenses of 2014, set 2015 budget for the F&B department. Prepare and discuss the monthly business review meeting with the Group General Manager. Responsible for restructuring and F&B development projects. Recruiting F&B members for the entire group, I participated in three recruitment trips, also I was responsible to train and develop outlets and sections managers of all departments

  • Restaurants Manager

    Anantara Resort and SPA - Maldive Village, Seychelles

    Restauration - Management
    janvier 2011 - janvier 2012 · 1 an et 1 mois

    Fully responsible of 02 restaurants and Wine cellar in Dhigu island, Terrazzo Italian cuisine fine dining average of 40 covers per night, Fuddan fusion grilled restaurant is the busiest outlet in Anantara Maldives average of 180 covers / day. Managed and organized staff duties, customers care and satisfaction. Products quality. Controlling inventories and stocks. Train my team service SOPs, Anantara standards, food and drinks knowledge maintain restaurants monthly L&P reports. It was my first experience in Maldives and it was successful, they offered me position of Assistant F&B manager from Mr. Alex Traeger (Director F&B) and Mem. Claudia Ponk (General Manager) in case of I continue, but unfortunately I decided to leave for family reasons.

  • Restaurants and Event Manager

    La Fontaine Centre - Manama, Bahreïn

    Restauration - Management
    juin 2009 - décembre 2010 · 1 an et 7 mois

    Operation manager of La Fontaine center, I started just as a restaurant manager, for a reason of the owner confidences of my managing skills, my responsibilities day to day grow, sales and public relation, events manager, HR in charge, purchasing and accounting. I was handling and controlling most of the center activities and duties on top of my actual work even the SPA, casual restaurant of 300 seats and events operation organizer. We organized couple of VIP events in my work period especially few are requested by Royal Court and it was attended by top VIP social profiles, welcoming dinner organized by Bahrain Olympic in honor of Massimo Moratti Inter President and the rest of Europeans league champions team 2010. November 2010 our restaurant has the pleasure to win Golden awards of Time Out Magazine, it was the first time since the opening of the center from 2001

  • Assistant Restaurant Manager

    Habtoor Grand Resort and SPA - Dubai, Émirats arabes unis

    Restauration - Management
    juillet 2005 - juin 2009 · 4 ans

    I was a member of opening team; it was my first oversea experience; I had many training courses with HGRS, and fast growled to fine dining French restaurant the signature restaurant of Habtoor hotels responsible. Managing the 25th restaurant from January 2007 till June 2009

  • Maitre D'hotel

    Many Hotels in Tunis - Gouvernorat de Tunis, Tunisie

    Restauration service
    juin 2000 - juin 2005 · 5 ans et 1 mois

Éducation

  • BTP Technician in F&B

    High Hospitality and Tourism School Djerba / Tunis - Doha, Qatar

    novembre 1998 - mai 2000

  • Bachelor in economics

    Habib Thamer Sfax - Doha, Qatar

    octobre 1991 - juin 1998

Langues

3 langues

  • Arabe

    Bilingue ou langue natale

  • Anglais

    Compétence professionnelle complète

  • Français

    Compétence professionnelle complète

Informations personnelles

Nationalités

  • Tunisien

Date de naissance

June 21st 1978

Compétences

24 compétences

  • Basic food & beverage
  • Beverage menu
  • Events
  • FBM
  • F&B management
  • F&B micros
  • Food and Beverage Costing
  • FOOD AND BEVERAGE MANAGEM
  • Food knowledge
  • Food Quality
  • Food Safety
  • Management
  • Marketing
  • Microsoft
  • MyMicros
  • Opera
  • Outlook
  • Revenue
  • Symfony
  • Teambuilder
  • Team coach
  • TEAM LEADER
  • Teamplayer
  • Teamwork

Informations complémentaires

1 information partagée

Connexions
Filipe Cunha
General Manager chez Resort Kanawa
Anuj Mahaseth
Restaurant supervisor chez Fujairah Rotana and resorts
Arnoldo Daniel Bhend Soza
Assistant Manager chez Hotel Monopol Luzern
Voir 6 connexions
Suivi
InterContinental Doha Hotel & Residences Grand Cosmopolitan Hotel Dubai
Grand Cosmopolitan Hotel Dubai
Dubai, Émirats arabes unis
Sheraton Grand Hotel, Dubai
Sheraton Grand Hotel, Dubai
Dubai, Émirats arabes unis
Autres membres
Ghazi Chattali
Gouvernorat de Tunis, Tunisie
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Casablanca, Maroc
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Zeeshan Khalil
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Voir plus
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