Abner Josely

Abner Josely

Assistant Restaurant Manager chez Jumeirah
Actuellement à Dubai, Émirats arabes unis

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À propos de moi

I am a doer and an achiever. I believe in creating unforgettable experiences. Life is short and it is better to burn rather than to fade away.


An influential, creative and strategic executive with over nine years of expertise in luxury hospitality, innovative food & beverage, project management and high-end leisure facilities. Passionate about customer insights and
global market trends, I have a successful track record of creating meaningful guest experiences, initiating change
and bringing innovative solutions to often challenging environments. A committed coach and mentor, I take pride in developing the leaders of tomorrow.

Expérience

12 ans et 10 mois

  • Assistant Restaurant Manager

    Jumeirah - Abou Dabi, Émirats arabes unis

    Restauration - Management
    janvier 2019 - Maintenant · 4 ans

    ASSISTANT OUTLET MANAGER – JUMEIRAH AL WATHBA – PRE OPENING TEAM  Direct report – Food and Beverage Manager  Planned and executed all the table plans, OPEC Equipment lists, manning, operational hours, for various outlets.  Was instrumental in delegating the brand standards and the standard operating procedures to the newly joined team.  Implemented the par stock levels according to the business requirements.  Have hands on experience in the latest hospitality software like Opera, Hotsos,ADACO, Micros,Sevenrooms , Revinate,Gantner, Etc.  Liaised with the sales and marketing team to develop various advertising strategies for the restaurants. Partnered with Groupon and entertainer merchants to increase the sales of respective outlets.  Responded to the guest feedbacks and comments on various online portals like TripAdvisor, google etc.  Ensured that the highest standards of customer satisfaction are met and encouraged the team to pamper the guest.

  • Supervisor and Departmental Trainer

    Burj Al Arab - Jumeirah Group - Dubai, Émirats arabes unis

    Ressources humaines
    février 2013 - décembre 2018 · 5 ans et 11 mois

    FEB 2013 – DEC 2018, BURJ AL ARAB – JUMEIRAH GROUP DEPARTMENTAL TRAINER & SENIOR SUPERVISOR - AL IWAN RESTAURANT.  Lead a team of 35 colleagues to achieve perfection and personalization of service to our guests using the Leading Quality Assurance Standards.  Took daily briefings and discussed the agenda of the day with the management.  Monitored the departmental performance with the Key Performance Index  Analysed the sales mix using NetVu Point and came up with ideas to increase sales by motivating the colleagues.  Monitored the inventory of the equipment and the beverages as per the reports submitted by the bartender and the service staff.  Planned training schedules for colleagues and imparted the training to them.  Assessed the performance of the colleagues and gave a detailed report to the manager.  Worked in unison with the sommelier to up-sell wines and also to come up with new up-selling techniques to increase the beverage revenue.  Checked the duty roaster and made any necessary changes to make sure that there was enough manning for the operation.  Handled the cashiering and any discrepancies in the billing.  Took the daily sales report and analysed if the department would meet the monthly budget and if not then what were the measures to be taken to be above the red line.

  • Supervisor

    Marriott International - Royaume-Uni

    Direction
    mai 2010 - juin 2012 · 2 ans et 2 mois

    Restaurant Supervisor • Took stock of wine and beverages and reordered supplies as and when needed. • Ensured smooth operations of breakfast, food and beverages to be served to guests. • Made sure the cash and credit transactions were flawless. • Opening/closing of the restaurant. Maintained inter-departmental communication to achieve excellent service standards. • Responsible for flawless functioning of Restaurant & Room Service department and increasing the Guest Satisfaction Survey report. • Used up-selling and suggestive selling to maximize sales of products.

  • Associate

    Starwood Hotels and Resorts Worldwide - Inde

    Restauration service
    janvier 2008 - septembre 2008 · 9 mois

    JAN 2008 - NOV 2008 LE MERIDIEN, MUMBAI, INDIA Food & Beverage Associate • Maintained inventory of materials (Food & Beverage) to replenish supplies as per requirement. • Ensured that guest rooms were properly maintained and orders (breakfast, lunch, dinner) were properly executed according to guest needs. • Maintained hygiene and cleanliness of equipment in the kitchen. • Recorded payments of guests in MICROS. EDUCATION 2010 - 2012 Post Graduation in Hospitality and Leadership Management from Ealing Hammersmith and West London College - London. 2010 Advanced course in Food Hygiene from Royal Society for Public Health, London. 2010 Foundation course in Food Hygiene from Royal Society for Public Health, London. 2006 - 2009 Bachelors in Science (Hospitality and Hotel Administration) from Institute of Hotel Management, Catering Technology and Applied Nutrition, Hyderabad, India.

Éducation

Langues

5 langues

  • Anglais

    Bilingue ou langue natale

  • Hindi

    Bilingue ou langue natale

  • Malayalam

    Bilingue ou langue natale

  • Arabe

    Notions élémentaires

  • Français

    Notions élémentaires

Informations personnelles

Nationalités

  • Indien

Permis de travail

  • Émirats Arabes Unis

Date de naissance

December 05th 1988

Compétences

7 compétences

  • Adaco
  • Gantner
  • Hotsos
  • MS Office
  • Opera
  • Outlook
  • Sevevrooms
Connexions
Mohsin Khan
Assistant Director Of Front Office chez Rotana Hotels
Mostafa Shaban
Hotel Operations Manager (Deputy General Manager) chez Emirates Grand Hospitality
Gabriel Toma
Front Office Supervisor chez Carlton Down
Voir 9 connexions
Suivi
London Geller College of Hospitality and Tourism - UWL Hyatt Hotels Dubai
Hyatt Hotels Dubai
Dubai, Émirats arabes unis
Pro Sea Staff
Autres membres
Sabine Eckhardt
Dubai, Émirats arabes unis
Jamiu Ojo
Dubai, Émirats arabes unis
Silvia Savoldi
Dubai, Émirats arabes unis
Devang Arora
Dubai, Émirats arabes unis
Bilal Ayub
Dubai, Émirats arabes unis
Voir plus
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