Atlantis The Palm- Behind The Scenes : Beauty Rituals From The Expert
https://blog.atlantisthepalm.com/2018/06/14/behind-the-scenes-beauty-rituals-from-the-expert/
A qualified, resourceful, and adept individual having more than 15 years of proficient experience as a Spa Professional. Competency in diverse areas of management and leadership, especially promoting changes for boosting proficiency of the team. Demonstrated expertise in effective organization and mentoring for the successful execution of the activities as a Director, consequently, acquiring desired results. Capable of dealing with any challenges while maintaining a positive work environment, ensuring to look for sustainable solutions. Know how to work together with a diverse set of individuals and ensuring customer satisfaction.
15 ans et 10 mois
As Corporate Director of Wellness and Medical Services, I lead five managers and oversee 65 staff across four properties, including 4-star and 5-star wellness centers and a medical center. My responsibilities encompass concept development, staffing, and management, driving excellence, and setting industry standards in luxury wellness. Wellness & Fitness Oversight: Commanded operations across four Wellness & Fitness Centers while managing a comprehensive medical center staffed by an internist doctor, a nurse, and a dedicated medical center manager. Crafted customer wellness journey and touchpoints across the four properties, culminating in an exceptional customer experience
A pivotal member of the senior management team and hotel committee, I spearheaded the creation of the wellness layout, crafted a comprehensive wellness journey, and developed the entire wellness concept from inception to completion. My role encompassed hiring, training, and managing a dedicated team, steering the entire wellness project to fruition. Additionally, I played a pivotal role in integrating Forbes standards into the pre-opening project, ensuring a seamless blend of luxury and excellence. ● ● ● Crafted a pioneering spa concept and menu, meticulously synchronized with prevailing industry trends and standard I spearheaded the integration of Forbes standards into our pre-opening project, ensuring consistent compliance with luxury and excellence benchmarks. Enhanced service quality through the development of OSE and FFE procurement policies for the project.
-Manage, oversee, assist, and support the key stakeholders of the Spa and Health Club, including Receptionists, Spa Attendants and Therapists, Physiotherapists, Personal Trainers, and Hairdressers -Headed the implementation of a new booking system -Ensure successful incorporation of Standard Operating Procedures, Policies, as well as Risk assessments -Handle the formulation and forecasting of the budget -Work closely with the individuals of the company in successful execution of business-related decisions -Accountable for maintaining effective communication between the workers and management for optimum productivity -Responsible for ensuring effectual training of all the segments involved in the operations of the Spa, such as Hair and Nail salon, Therapist, Receptionists, and Spa Attendants, while mentoring the Spa Manager -Undertake the designing and maintenance of various amenities, from treatment rooms and hair salon to wet facilities and changing rooms, ensuring a top-notch environment for both workers and customers
-Successfully Facilitated the planning and execution of the Spa’s SOP -Responsible for the management, mentoring, and training of the workers at the Spa, including Spa therapists, hairdressers, Spa attendants, and the employees in treatment rooms -Oversaw, facilitated, and ensuring the implementation of ISO standards -Guided and trained four therapists as in-house trainers for two Spa brands, ESPA and Aromatherapy Associates
-Lead, trained, supervised, and motivated the managers and their employees as a Director -Maintained knowledge of all the operational procedures in various departments, including Residences Front Office, Hotel Front Office, Residences Housekeeping, Hotel Housekeeping, Spa, Sport & Recreation, Kids Club, and Laundry departments -Managed the departments and promoted their financial targets, cost reduction, new employments, formulation of budget, and tracking of CF’s and KPI, using analysis and management skills -Also served as the member of the Executive Committee at the hotel, ensuring full effectiveness and productivity of the task force
-Managed, led, and trained a team of staff members -Responsible for developing and flourishing the Spa brand and treatment menu, which was exclusively designed for the property, OCCO cosmetic
- Pre-opening Westin spa team while managing Hypo Center Spa Center (Zagreb) - Training spa therapist in Maria Galland treatments -Monitoring therapist performance and coaching/training the low performing ones - Supervising Hotel Excelsior ( Dubrovnik) team in summer months
Decision making Developing employees Difficult interactions Feedback essentials Finance essentials Innovation and creativity Managing your boss Harvard – Negotiating Team management
Marketing, Social Media and Public Relations Bachelor Programme
Executive Leadership education program Managing strategic change Tactics and skills for negotiating The coaching mindset for engaging and developing others The coaching process for engaging and developing others Executive decision making Leading through creativity
1 langue
Anglais
Bilingue ou langue natale
Nationalités
Croate
Date de naissance
June 26th 1984
7 compétences
2 informations partagées
https://blog.atlantisthepalm.com/2018/06/14/behind-the-scenes-beauty-rituals-from-the-expert/
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