Adriana Barlafa Kruhonja

Adriana Barlafa Kruhonja

Corporate Director of Spa and Medical Center, chez Lošinj Hotels & Villas by Jadranka Hotels
Actuellement à Mali Lošinj, Croatie

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À propos de moi

A qualified, resourceful, and adept individual having more than 15 years of proficient experience as a Spa Professional. Competency in diverse areas of management and leadership, especially promoting changes for boosting proficiency of the team. Demonstrated expertise in effective organization and mentoring for the successful execution of the activities as a Director, consequently, acquiring desired results. Capable of dealing with any challenges while maintaining a positive work environment, ensuring to look for sustainable solutions. Know how to work together with a diverse set of individuals and ensuring customer satisfaction.

Expérience

15 ans et 10 mois

  • Corporate Director of Spa and Medical Center,

    Lošinj Hotels & Villas by Jadranka Hotels - Mali Lošinj, Croatie

    Spa
    novembre 2022 - Maintenant · 1 an et 5 mois

    As Corporate Director of Wellness and Medical Services, I lead five managers and oversee 65 staff across four properties, including 4-star and 5-star wellness centers and a medical center. My responsibilities encompass concept development, staffing, and management, driving excellence, and setting industry standards in luxury wellness. Wellness & Fitness Oversight: Commanded operations across four Wellness & Fitness Centers while managing a comprehensive medical center staffed by an internist doctor, a nurse, and a dedicated medical center manager. Crafted customer wellness journey and touchpoints across the four properties, culminating in an exceptional customer experience

  • Director of Spa, Recreation, and Kids Club

    Waldorf Astoria Kuwait City - Koweït

    Spa
    janvier 2021 - octobre 2022 · 1 an et 10 mois

    A pivotal member of the senior management team and hotel committee, I spearheaded the creation of the wellness layout, crafted a comprehensive wellness journey, and developed the entire wellness concept from inception to completion. My role encompassed hiring, training, and managing a dedicated team, steering the entire wellness project to fruition. Additionally, I played a pivotal role in integrating Forbes standards into the pre-opening project, ensuring a seamless blend of luxury and excellence. ● ● ● Crafted a pioneering spa concept and menu, meticulously synchronized with prevailing industry trends and standard I spearheaded the integration of Forbes standards into our pre-opening project, ensuring consistent compliance with luxury and excellence benchmarks. Enhanced service quality through the development of OSE and FFE procurement policies for the project.

  • Spa Director

    The Merrion Hotel - County Dublin, Irlande

    Spa
    août 2019 - août 2020 · 1 an et 1 mois

    -Manage, oversee, assist, and support the key stakeholders of the Spa and Health Club, including Receptionists, Spa Attendants and Therapists, Physiotherapists, Personal Trainers, and Hairdressers -Headed the implementation of a new booking system -Ensure successful incorporation of Standard Operating Procedures, Policies, as well as Risk assessments -Handle the formulation and forecasting of the budget -Work closely with the individuals of the company in successful execution of business-related decisions -Accountable for maintaining effective communication between the workers and management for optimum productivity -Responsible for ensuring effectual training of all the segments involved in the operations of the Spa, such as Hair and Nail salon, Therapist, Receptionists, and Spa Attendants, while mentoring the Spa Manager -Undertake the designing and maintenance of various amenities, from treatment rooms and hair salon to wet facilities and changing rooms, ensuring a top-notch environment for both workers and customers

  • Spa Manager

    Atlantis Dubai - Dubai, Émirats arabes unis

    Spa
    août 2016 - janvier 2019 · 2 ans et 6 mois

    -Successfully Facilitated the planning and execution of the Spa’s SOP -Responsible for the management, mentoring, and training of the workers at the Spa, including Spa therapists, hairdressers, Spa attendants, and the employees in treatment rooms -Oversaw, facilitated, and ensuring the implementation of ISO standards -Guided and trained four therapists as in-house trainers for two Spa brands, ESPA and Aromatherapy Associates

  • Rooms Division Director

    Sun Gardens Dubrovnik - Dubrovnik, Croatie

    Responsable Hébergement
    septembre 2013 - décembre 2014 · 1 an et 4 mois

    -Lead, trained, supervised, and motivated the managers and their employees as a Director -Maintained knowledge of all the operational procedures in various departments, including Residences Front Office, Hotel Front Office, Residences Housekeeping, Hotel Housekeeping, Spa, Sport & Recreation, Kids Club, and Laundry departments -Managed the departments and promoted their financial targets, cost reduction, new employments, formulation of budget, and tracking of CF’s and KPI, using analysis and management skills -Also served as the member of the Executive Committee at the hotel, ensuring full effectiveness and productivity of the task force

  • Spa Manager

    Sun Gardens Dubrovnik - Dubrovnik, Croatie

    Spa
    février 2011 - août 2013 · 2 ans et 7 mois

    -Managed, led, and trained a team of staff members -Responsible for developing and flourishing the Spa brand and treatment menu, which was exclusively designed for the property, OCCO cosmetic

  • Spa and Training Manager

    Biokozmetika d.o.o - Zagreb, Croatie

    Ressources humaines
    février 2009 - janvier 2011 · 2 ans

    - Pre-opening Westin spa team while managing Hypo Center Spa Center (Zagreb) - Training spa therapist in Maria Galland treatments -Monitoring therapist performance and coaching/training the low performing ones - Supervising Hotel Excelsior ( Dubrovnik) team in summer months

  • Spa Manager

    Steiner - Miami, FL, États-Unis

    Spa
    mai 2007 - février 2008 · 10 mois

  • Assistant Spa Manager

    Steiner - Miami, FL, États-Unis

    Spa
    novembre 2004 - janvier 2007 · 2 ans et 3 mois

Éducation

  • Harvard - Manage mentor education program

    novembre 2017 - décembre 2017

    Decision making Developing employees Difficult interactions Feedback essentials Finance essentials Innovation and creativity Managing your boss Harvard – Negotiating Team management

  • Bachleor in Marketing, PR and Social Media

    DOBA Buisness School - Maribor, Slovénie

    octobre 2013 - décembre 2017

    Marketing, Social Media and Public Relations Bachelor Programme

  • Executive Leadership

    eCornell | Online Learning by Cornell University

    septembre 2013 - décembre 2013

    Executive Leadership education program Managing strategic change Tactics and skills for negotiating The coaching mindset for engaging and developing others The coaching process for engaging and developing others Executive decision making Leading through creativity

Langues

1 langue

  • Anglais

    Bilingue ou langue natale

Informations personnelles

Nationalités

  • Croate

Date de naissance

June 26th 1984

Compétences

7 compétences

  • Business analysis
  • Coaching and Mentorship
  • Human Resources Management
  • Operation Management
  • performance tracking and evaluation
  • P&L Management
  • Train the Trainer

Informations complémentaires

2 informations partagées

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