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À propos de moi
Accomplished and energic individual, with a history of achievements in conference and events, food and beverage and front of house operations. A motivated leader with strong organizational and prioritization abilities. Areas of expertise include Hotel Operations, Customer Service, and Sales.
Expérience
7 ans et 10 mois
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Conference & Events Planner
Hilton - England, Royaume-Uni
Événementielavril 2018 - Maintenant · 6 ans• First point of contact between current or prospect clients and the hotel, conduct site visit and inspections, arrange and attend food tasting. • Liaising and building up relationships with external event companies and suppliers (AV, Catering Companies, DJ’s etc.). • Produce detailed proposals for different types of event such as conferences, training days, exhibitions or social events, including booking bedrooms and creating group account. • Manage the whole process from the planning stage right through to running the actual day itself and the post event evaluation; making sure the payments are processed as per contract and VAT invoices are send post event. • Maximisation of the profitability of each event, creation of accurate event orders, ensure the smooth execution of event production and logistics. • Conducting weekly meetings with operation team to communicate the next 10 days events highlighting special requirements and client’s needs. • Experience in using OnQ PM and R&I, Micros, Watson, EventsForce, Delphi FDC, Birch Street,
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Graduate Manager
Hilton London Kensington Hotel - England, Royaume-Uni
Directionjuin 2016 - avril 2018 · 1 an et 11 moisHilton London Kensington & Hilton Bracknell UK & I MDP consists of a 18 month training program in hotel management which encompasses 2 national 9 month placements in 2 different locations in the UK & Ireland. At end of the program the level of training will be as for a assistant head of department/ head of department. During the program I had to develop and implement different programs in order to improve guest satisfaction and overall experience among with an effective staff levels. Competencies developed: - Human resources : basic knowledge of strategy,principles and functions. A full involvement in team's training and development, with a focus on performance management. - Industry knowledge: understanding adult learning theory and techniques, employees developments trends and best practices for encouraging employees participation in the development process. - Leadership: Manage day to day operations within budgeted guidelines , to the highest standards ; Establish targets, KPI's, schedules, policies and procedures; Comply with all Health and Safety Regulations; Report on management regarding sales results and productivity; Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork; Recommending business solutions, Mastery in delegating multiple tasks Ability to spot and resolve problems efficiently Mentoring staff Performing administration tasks Working knowledge of various software: Micros, OnQ, Birch Street, Commensura etc
Éducation
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BA (Hons) Event management
Coventry University - Hospitality and Tourism Management - Coventry, Royaume-Uni
janvier 2013 - janvier 2016Modules included: Contemporary Issues in Hospitality Management; Global Experience for Events; International Skills Development for the Event Industry; Corporate Planning and Event Marketing- EventsForce; Strategy in Sport and Events; Live International Event Management; Managing people in Event Industry; CSR and Sustainability in Sport and Events Dissertation topic: ‘A critical analysis of emerging trends and challenges faced by conference industry: A practical guide for conference producers’
Langues
3 langues
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Anglais
Bilingue ou langue natale
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Roumain
Bilingue ou langue natale
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Grec
Compétence professionnelle
Informations personnelles
Nationalités
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Roumain
Compétences
13 compétences
- Budget/Resources Administartion
- Contract/ Price Negociation
- Creative approach to problem-solving
- Event Planning & Managing
- high level of attention to detail
- Highly communicative
- Multitasking
- Organised
- People management
- proposal creation
- Relationship Builder
- resilient and adaptable
- Staff Scheduling
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