Aisha Luyima

Aisha Luyima

Guest Services Agent chez Royal Continental Hotel
Actuellement à Dubai, Émirats arabes unis

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À propos de moi

I am Aisha born in 1992 a well experienced customer care professional with up to 7 years in both hospitality as guest service agent, Customer Care Agent in Bank and Airport, Sales as an associate and with these experiences I have been able to become the professional I am today. Am a well educated lady with a bachelor’s degree in Computer Science therefore a computer expert. I am an English native speaker and beginner at French.

Expérience

10 ans et 11 mois

  • Guest Services Agent

    Royal Continental Hotel - Dubai, Émirats arabes unis

    Relations client
    mai 2017 - Maintenant · 6 ans et 11 mois

    Handle customer inquiries, Bookings, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate calls for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, operations and guest affairs. • Deliver prompt and professional solutions for customer inquires via phone, email, online chat. • Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness. • Reservation and online booking information • Maintain documentation of customer inquiries and responses for future reference • Manage large volume of customer calls in friendly and courtesy manner • Provide outstanding and exceptional customer service • Return customer calls in a timely manner to ensure customer satisfaction • Research, prioritize and resolve customer issues in timely and accurate fashion.

  • Receptionist

    Sapphire Plaza Hotel - Doha, Qatar

    Réception
    juillet 2015 - janvier 2017 · 1 an et 7 mois

    • Greeting the customers as they enter the establishment, and offering assistance. • Check for the booking of the client, and give pertaining information and address any queries that the client might have at that point of time. • Doing the necessary financial transactions to ensure that payments are collected, and barriers to financial transactions are resolved, especially when dealing with foreign clients. • Keeping accounts of the funds received, and making note of balance payments. • Passing on guests' requests, e.g. to housekeeping, the restaurant, maintenance, management or the leisure centre. • Putting together the guest's bill, taking payments in cash, and by credit or debit card • Administering all routes of reservations (online, phone) to ensure that room bookings are made and recorded accurately. • Reporting any maintenance, breakage or cleanliness problems to the relevant manager

  • Customer Care Agent

    ENHAS – Entebbe Airport - Entebbe, Ouganda

    Service Clients
    mai 2012 - septembre 2014 · 2 ans et 5 mois

    Communicate effectively with multiple departments to plan meetings and prepare welcome packages for new franchisers. Established strong relationships to gain support and effectively achieve results. • Resolve customer complaints in person and via phone, email, mail, or social media. • Greet customers warmly and ascertain problem or reason for calling. • Use telephones to reach out to customers and verify account information and flight plans. • Responsible for checking in passengers and creating boarding passes • Assisted airport personnel in handling special situations concerning passengers with special needs and oversized luggage.

Éducation

  • Degree in computer science

    Nkumba university - Entebbe, Ouganda

    août 2010 - octobre 2013

    Got 4.5 GPA out of 5 GPA merged in • Cyber security policy for aviation and internet infrastructures. • MS Office for Professional Staff • Electronic Presentations for Business Professionals • Keyboarding and Document Formatting • Communication Skills for Executive Assistants • Date communication and network services • Soft ware and interaction design

Langues

2 langues

  • Anglais

    Bilingue ou langue natale

  • Français

    Compétence professionnelle limitée

Informations personnelles

Nationalités

  • Sud-Africain

  • Ougandais

Permis de travail

  • Émirats Arabes Unis

Date de naissance

March 09th 1992

Compétences

7 compétences

  • Ability to Memorize Protocol and Guidelines
  • Detail oriented
  • Flexibility and adaptability
  • Multi-line phone system expert
  • Professionalism
  • strong interpersonal skills
  • Team working
Suivi
Waldorf Astoria Maldives Ithaafushi Lapita, Dubai Parks and Resorts, Autograph Collection Hotels Le Royal Meridien Abu Dhabi
Le Royal Meridien Abu Dhabi
Abou Dabi, Émirats arabes unis
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Voir plus
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