Alessandra Adami

Alessandra Adami

Junior Guest Relation Officer chez Royal Caribbean Cruises Ltd.
Actuellement à Mantoue, Italie

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À propos de moi

Positive nature with exceptional telephone etiquette. Demonstrated ability to greet guests with a smile, providing information and arranging reservations in timely manner. Adept at helping guests with baggage storage, storing valuables, ordering taxis and reserving tables.
Organized, with a special talent to communicate with guests clearly, timely, and accurately. Develops and maintains cooperative working relationships with co-workers and supervisors. Quickly adapts to change and delivers the best results under the pressure of deadlines.

Expérience

10 mois

  • Junior Guest Relation Officer

    Royal Caribbean Cruises Ltd. - Miami, FL, États-Unis

    Relations client
    septembre 2019 - novembre 2019 · 3 mois

    • Provided guests and fellow crewmembers with information, in addition to handling special requests and forwarding repair requests to the appropriate department • Operated switchboard equipment to answer questions and take a variety of requests, including room service orders and wake-up calls • Organized orders and relays orders to service personnel for preparation. Monitors the Purser’s Log to ensure all maintenance issues are resolved to the guests’ satisfaction • Accountable for all service recovery challenges communicated by guests and routing to relevant departments. Follows-up with guests to ensure total satisfaction. Logs service failures in the Logbook and keeps the Assistant Guest Relations Manage informed • Answered inquiries regarding Guest Relations services and general information. Responds to guest concerns in a considerate, professional and positive manner by showing empathy and actively listening. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction • Maintained knowledge of all the ship’s regular events and special functions by reviewing all available sources (vessel’s Daily Program, etc.) in order to provide guests with accurate information to answer questions and handle special requests

  • Front Desk Agent

    Hotel Il Sereno - Torno, Italie

    Réception
    septembre 2018 - novembre 2018 · 3 mois

    Preparation of the key for the customers, suggested places and villa to see during their stay, replied to phone, replied to emails, registrated the documents of the customers.

  • Receptionist

    Hotel La favorita - Mantoue, Italie

    Réception
    juin 2016 - août 2016 · 3 mois

    Reply to emails in English, Spanish and German. Hospitality of customers, registration of documents and arrivals and departures,preparation od the keys for the custumer, translated the daily menu from italian to english

Éducation

  • Master in Tourism Specialist

    Act - Milan, Italie

    mai 2018 - juillet 2018

    use of Galileo, Opera, efficient communication

  • Science of Linguistic Mediation

    Ciels - Mantoue, Italie

    octobre 2014 - juin 2017

    techniques to become interpreter and translator

Langues

5 langues

  • Espagnol

    Bilingue ou langue natale

  • Italien

    Bilingue ou langue natale

  • Anglais

    Bilingue ou langue natale

  • Allemand

    Compétence professionnelle complète

  • Russe

    Notions élémentaires

Informations personnelles

Nationalités

  • Italien

Permis de travail

  • Union Européenne

Date de naissance

October 24th 1995

Compétences

3 compétences

  • Hotel Opera PMS System
  • Multi languages
  • pc use

Informations complémentaires

1 information partagée

  • prefect

    associate Rotaract Mantova Postumia/ Rotary International

Connexions
Stefano Ortelli
Front agent trainee chez Fourpoints by sheraton
Suivi
The London EDITION
England, Royaume-Uni
Autres membres
Eirini Fragkouli
Athènes, Grèce
Michele Parisi
Hambourg, Allemagne
Ismael Jhouree
78110 Le Vésinet, France
Cristina Pereira
Cascais, Portugal
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