Andrea Ercoli

Andrea Ercoli

Rooms Division Trainee chez Rocco Forte Hotels
Actuellement à Rome, Italie

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À propos de moi

My background includes leading operations, teams, and processes to drive business and guest service success within highly regarded and established Hotels, Restaurants and Resort Hotels. From training and developing staff to overseeing profit and loss responsibilities and driving sales and marketing efforts. I excel at managing teams, propelling and stimulating maximum levels of guest service and satisfaction. With a clear sense of the bottom line merged with a dedication to corporate vision, I have consistently negotiated profitable contracts and implemented marketing campaigns that have triggered increased occupancy and steady growth in average daily rate (ADR).

Expérience

6 ans et 6 mois

  • Rooms Division Trainee

    Rocco Forte Hotels - Rome, Italie

    Hébergement
    mai 2019 - Maintenant · 3 mois

    Rooms-Division Management cross-training at the Hotel De Russie, Rome

  • Cross Training Intern

    Forte Village Resort - Pula, Italie

    Hébergement
    février 2019 - mai 2019 · 4 mois

    • A deep acknowledgement of simultaneous departments in a Five Stars Luxury Hotel resorts Cross-Training (MICE (Event and Sales Management), Sales&Marketing, Service and Leisure, F&B, Rooms Division)

  • Restaurant Manager and Event

    L’ Arrosticinaro, Casale La Finestrella, - Rome, Italie

    Restauration service
    août 2017 - février 2019 · 1 an et 7 mois

    • Slashed benefits events costs 30% by Negotiating prices and fees, while ensuring the continuation and enhancements of services • Significantly boosting annual revenues through effective sales and marketing techniques while driving outstanding guest satisfaction scores through staff training initiatives.

  • Assistant Manager HR

    Hilton Worldwide - England, Royaume-Uni

    Ressources humaines
    mars 2016 - juillet 2017 · 1 an et 6 mois

    • Have been promoted after one year thanks to the commitment and the ability to strive in order to align with the Mission and Vision of the company

  • HR Executive

    Hilton London Wembley - England, Royaume-Uni

    Ressources humaines
    février 2015 - mars 2016 · 1 an et 2 mois

  • Restaurant Assistant-Manager

    Oxford & Cambridge Club - England, Royaume-Uni

    Restauration service
    mars 2013 - mars 2015 · 2 ans et 2 mois

Éducation

  • Master in FIVE STARS HOTEL MANAGEMENT

    Luiss Guido Carli - Rome, Italie

    février 2018 - avril 2019

    Sales and Marketing, Finance, Administration, Franchising, Revenue Management, Web Designer, Housekeeping, Rooms Division, Business Development, Theatre, Communication, Public Speaking, Food & Beverage Management, Business Model

  • BA (Honours) INTERNATIONAL HOTEL MANAGEMENT

    University of West London - Hospitality and Tourism Management - Rome, Italie

    septembre 2013 - juin 2018

    BA (Hons) International Hotel Management Modules studied include: Business Environment of Tourism, Hospitality and Leisure, Corporate and Event Management, Hotel Accommodation Management, Hotel Accommodation Operations, Introduction to Tourism Management, Management Information, Managing People in Practice, Personal & Professional Development, Restaurant & Kitchen Studies.

Langues

4 langues

  • Anglais

    Bilingue ou langue natale

  • Italien

    Bilingue ou langue natale

  • Français

    Compétence professionnelle limitée

  • Espagnol

    Notions élémentaires

Informations personnelles

Nationalités

  • Italien

Permis de travail

  • Union Européenne

Date de naissance

April 13th 1992

Permis de conduire

Oui

Compétences

18 compétences

  • Big events
  • Excellent guest relation
  • F&B sales
  • Gestion des reservations
  • Handling guest
  • Helpdesk & Support/Reservations/Revenue Management
  • Hosting events
  • Hotel reception
  • Mcrosoft word
  • Miscrosoft excel
  • MS Office
  • Powerpoit
  • Pre-opening a restaurant
  • Retail sales
  • Revenue Management
  • Strong guest care
  • Use opera
  • Very helpful

Informations complémentaires

1 information partagée

  • ACHIEVEMENTS

    • Certificate in Hospitality Training Academy – “Putting Member First” at the Oxford & Cambridge Club (London, 2016) – Customer Service Training – LEVEL 1-2-3
    • IELTS (INTERNATIONAL ENGLISH LANGUAGE TESTING SYSTEM) at the London Crest Open Centre (UK, 2015) – Overall Band Score = 7.0
    • Certificate in Food Safety in Catering at The University of West London (2015) LEVEL 1-2-3
    • Certificate in Health and Safety Training at The University of West London (2016) LEVEL 1-2
    • Certificate of 2016 “Best Event” (The Mediterranean Cruise) at The University of West London (December, 2016)
    • In January 2017, I have been promoted to Restaurant Assistant Manager at the Oxford and Cambridge Club by Mr. Pesqueira, Food & Beverages Manager, after five months.

Connexions
Stefano Angeli
Internship chez Four Seasons Hotel Florence
Miriam Borrega
Hostess chez Sixt - Aeroporto internazionale Leonardo da Vinci
Floris Drabbe
CEO chez HRC International
Voir 51 connexions
Suivi
NH Hotels Italia
Milan, Italie
Marriott London Park Lane
England, Royaume-Uni
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