Antonella Napolitano

Antonella Napolitano

Educator of Christian Action chez ACR
Actuellement à Capri, Italie

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À propos de moi

Linguistics graduate with working, voluntary and educational experience in China seeking a career in Hospitality and Tourism industry.

Expérience

8 ans et 8 mois

  • Educator of Christian Action

    ACR

    Éducation
    octobre 2015 - Maintenant · 8 ans et 6 mois

    Catholic Action for Faith and Family is an association of Catholics that strives to uphold and defend Christian values inspired by the teachings of the Roman Catholic Church. The organization works in a legal and peaceful manner in the realm of ideas to promote these values. It aims to provide a network of resources and activities for clergy and laity to inspire them to reach out to others in an active way to defend these values.

  • Researcher

    Pisa University - Toscane, Italie

    Éducation
    janvier 2022 - décembre 2022 · 1 an

    Translate and digitize Latin texts and letters about Chinese and Neapolitan missionaries found in archives and libraries in Naples (National Library, "Orientale" University, Collegio de 'Cinesi). In particular, it is required to work on the ancient phonetic transcriptions of the Chinese words in order to identify the corresponding Chinese characters and the modern phonetic transcription in Hanyu Pinyin.

  • Intern Researcher Assistant

    Boston University - Boston, NY, États-Unis

    Data Analyst
    avril 2022 - octobre 2022 · 7 mois

    The China Historical Christian Database (CHCD) quantifies and visualizes the place of Christianity in modern China (1550-1950). It provides users the tools to discover where every Christian church, school, hospital, orphanage, publishing house, and the like were located in China, and it documents who worked inside those buildings, both foreign and Chinese. As a Researcher Assistant I help tracking relationships and geography analysing sources both in Chinese and French and collecting them in English.

  • Guest Service Agent

    Hotel Caesar Augustus - Capri, Italie

    Relations client
    août 2018 - octobre 2019 · 1 an et 3 mois

    •Monitor daily arrival and departures; be familiar with all VIP guests, special requirements and potential problems. •Knowledge of Protel and The Fork systems. •Greet all guests with introduction to the property and its owners. •Assure concergerie service prior and during their stay, including dinner reservations, private transfer and boat tours. •Coordination of drivers from and to the port of Capri to guarantee a smooth service to arrival and departure guests. •Review procedures and documents: cashier, process invoices, receipts and outstanding payments. •Maximize sales revenues through up selling, sales of wellness treatments and products, dining location. •Handle “walk-in” guests, early check in and check out and conduct group check ins/outs •Communicate with all other hotel departments as necessary. •Maintain detailed notes in a notebook throughout the day of all guest requests and important information and meet with arriving/departing shift member to relay these details and ensure proper follow through. •Handle guest complaints or problems immediately, ensuring guest satisfaction. •Answer telephones within three rings, using correct greeting and telephone etiquette.

  • Intern Guest Relations

    InterContinental Beijing Sanlitun - Pékin, Chine

    Relations client
    décembre 2017 - mai 2018 · 6 mois

    InterContinental Beijing Sanlitun * Monitor daily bookings and ensure assigned rooms are prepared prior to check-in. * Filled in the VIP Amenities form for In Room Dining and inspect rooms with amenities. * Prepared in room C/I folders for in room C/I guests and VIPs. * Won the prize as "Best Employee of the Month" in January. * Collaborated with the Guest Relations Director and the FOM for translations and to adopt new VIP recognition programs. * Cooperated with S&M to assign VIP Level. * Organized check lists for GRO Department and assured with others they have completed tasks. * Wrote handwritten welcome cards and welcome letters. * In Room check in for VIPs. * Standby in the lobby to farewell guests, ask about their stay experience and update their profile. * Providing information about facilities, local restaurants and attraction and other relevant information. * Report and follow up on any comments, VIPs arrivals or departures as they occur throughout the day. * Assisted Club lounge and FD to operate check in and check out. * Make courtesy call.

  • Management Trainee

    InterContinental Beijing - Sanlitun Residential District, China

    Relations client
    novembre 2017 - mai 2018 · 7 mois

    • Monitor daily bookings and ensure assigned rooms are prepared prior to check-in. • Fill in the VIP Amenities form for In Room Dining and inspect rooms with amenities. • Prepare in room C/I folders for in room C/I guests and VIPs. • Write handwritten welcome cards and welcome letters. • In Room check in for VIPs. • Standby in the lobby to farewell guests, ask about their stay experience and update their profile. • Providing information about facilities, local restaurants and attraction and other relevant information. • Report and follow up on any comments, VIPs arrivals or departures as they occur throughout the day. • Assist Club lounge and FD to operate check in and check out • Make courtesy call • Handle complaints

  • Marketing & Events Assistant, Customer

    Success

    Marketing
    octobre 2015 - avril 2016 · 7 mois

    Success, EventBank, Beijing * Updated social media (Linkedin, Facebook, Twitter) on a daily basis with content suitable to our audience. * Conducted CRM market research and collaborated with HR, Chinese Sales Staff, front-end, back-end and mobile Team. * Made phone calls twice from CEO list for EventBank networking event that brought in revenue. Assisted for online check in and took photos. * Met clients with the International Business Development Manager to introduce the platform. * Assisted the International Business Development Manager and the CEO with administrative tasks (change proposal, check PowerPoint format, add events on the calendar, conduct research about new clients, take notes during the meetings and put them into the CRM, work on presentation for CEO). * Attended 4 networking events, exchanged business cards and introduced EventBank platform. * Draft newsletters and emails to clients and assisted two clients. * Conducted marketing research about competitors. * Combined different CRM and compared with EventBank's one. * Written Job Description in order to hire new candidates. * Worked on the "Manual User Guide" introducing and explaining how to use the platform.

  • Sales Assistant

    Original Marines - Nola, Italie

    Commercial
    juin 2015 - juillet 2015 · 2 mois

    * Interacted with members of the public and provided quick and proficient customer service when answering product questions and dealing diplomatically with complaints. * Worked competently as part of a team of 6 to maintain clothes displays and sell products, regularly achieving or surpassing set targets.

Éducation

  • Master's degree

    Università degli studi di Napoli L'Orientale - Naples, Italie

    octobre 2020 - décembre 2022

    Relevant modules included: Study and write research and thesis in a wide range of cultural and linguistic subjects. The course helps to acquire an in-depth knowledge of the economic, legal, historical, and political aspects of the relevant geographical area writing essays and creating PPTs.

  • Master in Total Tourism and Hospitality Management

    SESEF School - Rome, Italie

    juin 2017 - mai 2018

  • Master in Total Tourism & hospitality Management

    SESEF - Rome, Italie

    juin 2017 - juillet 2017

    Specialised courses in Hospitality and Tourism Management: Event Management, Food & Beverage Management, Hotel Management, Revenue Management, Marketing strategies, Tourism market legislation. Introduction of Tour Operator and Cruise Industry. Worked in a team on two projects: planned and created an "albergo diffuso" in Sardinia studying the regulation of the region, organizing the organogram of the hotel and promoted on the social networks; organized an event on the concept of Wine as appreciation of the territory and mean of attraction of flow of tourism.

  • Business Chinese

    Beijing University of International Business and Economics - Pékin, Chine

    août 2016 - décembre 2016

     Assessed presentations in Chinese on Italian companies in China, investments in China and cybersquatting.  Participated in group discussions about China’s Hot Business Topics.  Learnt and used more than 300-400 business Chinese vocabulary.  Taken part in Training Course for HSK 5.

  • Business Chinese; Taken part in Training Course for HSK 5

    University of International Business and Economics, Beijing

    août 2016 - décembre 2016

  • B.A. in Languages

    "L'Orientale di Napoli" University, Italy; "Giovanni Pascoli" Secondary School

    octobre 2011 - juin 2015

  • Comparative Languages and Humanities

    Orientale di Napoli - Naples, Italie

    octobre 2011 - juillet 2015

Langues

4 langues

  • Anglais

    Bilingue ou langue natale

  • Chinois

    Bilingue ou langue natale

  • Italien

    Bilingue ou langue natale

  • Français

    Compétence professionnelle

Informations personnelles

Nationalités

  • Italien

Date de naissance

December 11th 1992

Permis de conduire

Oui

Compétences

5 compétences

  • Critical/analytical think
  • Flexible
  • Fluency in Chinese
  • Multitasking
  • Quick leaner
Connexions
Jelena Mislava Loncar
Front Desk Receptionist at Hotel Dalmacija
Alice Besançon
Polyvalent receptionist at Hôtel de Sers
Oliver Li
Volunteer at Google Local Guides
Voir 248 connexions
Suivi
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Kempinski Hotels HQ
Genève, Suisse
Melia Milano 5*
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Milan, Italie
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Barcelona, Espagne
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Voir plus
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