Aung Min Oo

Aung Min Oo

Customer Service Executive chez Shwe Taung Group
Actuellement à Botahtaung, Yangon, Myanmar (Birmanie)
il y a plus de 6 mois

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Experienced Customer Service Executive with a demonstrated history of working in the real estate industry. Skilled in Front Office, Hospitality Management, Customer Service, auditing, hotel pre-opening and Hotel Management. Strong support professional with a Diploma focused in Hospitality Management from Institute of Commercial Management, UK.

Expérience

  • Customer Service Executive

    Shwe Taung Group - Botahtaung, Yangon, Myanmar (Birmanie)

    Autre
    mai 2017 - Maintenant · 1 an et 7 mois

    * Maintaining customers focus on all times and answering to customer’s guidelines, * Developing and monitoring new staff to satisfy customer service requirements. * Maintaining professional strong working relationship with external and internal customers, colleagues, and customer service management. * Identifying and escalating consistent or recurring problem with the system functionality. * Assisting in improving and monitoring procedures and processes to ensure the most efficient service.

  • Guest Service Agent

    Holly Hotel - Botahtaung, Yangon, Myanmar (Birmanie)

    Réception
    janvier 2016 - décembre 2017 · 1 an et 12 mois

    * Greeted guests as they arrived at the front desk counter and inquired into their reservation statuses. * Managed check-in and check-out procedures according to specified protocols, and issued keys to guests and ensured that they were provided with correlating instructions on how to use them. * Oversaw cash handling and accounting procedures and provided assistance with audits during assigned shifts. * Completing the night auditing procedures with accuracy and attention to the detail. * Resolved guests’ complaints in a prompt manner to ensure satisfaction and return business.

Langues

  • Burmese
    Bilingue ou langue natale
    100%
  • Anglais
    Compétence professionnelle complète
    80%

Compétences

  • Cashiering skills
  • Front Office Services
  • Hospitality Management
  • Hotel Pre-opening
  • Opera PMS
  • Sales Operations
  • Time management
  • Tourism Planning

Autre

  • Diploma in Hospitality Management (ICM-UK)

    *The Hospitality Industry – Travel and Tourism
    *Profile of the Accommodation and Leisure Industry
    *Hotel Management – Dimensions and Structure
    *Aspects of Management
    *Accommodation Operations
    *Legislation
    *Restaurant and Fast–Food Industry
    *Contract Catering Industry
    *Brewing Industry
    *Trends

    Télécharger le fichier
Suivi
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