Beketova Elena

Beketova Elena

Reservation Agent chez Hyatt Regency Sochi
Actuellement à Sochi, Russie

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Expérience

9 ans

  • Reservations Supervisor

    Hyatt Regency Sochi - Sochi, Russie

    Ventes et marketing
    août 2019 - Maintenant · 6 mois

    • Providing all required information about the Hotel, available services and facilities; • Answering all incoming phone calls and assisting the guests; • Processing all reservation requests, changes, and cancellations received by phone, fax or mail; • Replying to guest emails; • Maximizing revenue opportunities through up selling; • Personalizing guests profiles with accurate guests preferences; • Ensuring guests bookings are set up correctly including personalized information; • All the necessary skills of all operating systems for both reservations and switchboard, such as Reserve, Opera, Hotsos, 1C; • Assisting management in training and motivating employees; • Indicating special room reservation types (complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system; • Overseeing accuracy of room blocks and reservations; • Inputting group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organizes files of all groups; • Setting-up proper billing accounts according to Accounting policies; • Open and close the free sale in all the Internet channels (Extranet) in accordance with the availability; • Processing advance deposits on reservations; • Communicating reservation information to the front desk; • Preparing visa support letters to the guest.

  • Reservation Agent

    Hyatt Regency Sochi - Sochi, Russie

    Ventes et marketing
    avril 2017 - Maintenant · 2 ans et 10 mois

    • Providing all required information about the Hotel, available services and facilities; • Answering all incoming phone calls and assisting the guests; • Processing all reservation requests, changes, and cancellations received by phone, fax or mail; • Replying to guest emails; • Maximizing revenue opportunities through up selling; • Personalizing guests profiles with accurate guests preferences; • Ensuring guests bookings are set up correctly including personalized information; • All the necessary skills of all operating systems for both reservations and switchboard, such as Reserve, Opera, Hotsos, 1C; • Assisting management in training and motivating employees; • Indicating special room reservation types (complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system; • Overseeing accuracy of room blocks and reservations; • Inputting group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organizes files of all groups; • Setting-up proper billing accounts according to Accounting policies; • Open and close the free sale in all the Internet channels (Extranet) in accordance with the availability; • Processing advance deposits on reservations; • Communicating reservation information to the front desk; • Preparing visa support letters to the guest; • I took part in cross training at Sales and Marketing Department (80 hours).

  • Front Office Team Leader

    Hyatt Regency Sochi - Sochi, Russie

    Hébergement
    janvier 2015 - avril 2017 · 2 ans et 4 mois

    • Welcoming and greeting guests at the reception desk upon their arrival; • Arranging requirements as per the guest requests and providing them with essential information; • Ensuring all areas of the reception desk are tidy and presentable at all times; • Dealing with emerging issues and complaints of guests; • Operating in systems for both reservations and switchboard, such as Reserve, Opera, Hotsos during the shift; • Assisting management in training and motivating employees; • Collaborating with other department such as operations and housekeeping team members to ensure the resolution of issues and coordinating the pre and post booking procedure.

  • Guest Services Officer Front Office

    Hyatt Regency Sochi - Sochi, Russie

    Hébergement
    décembre 2013 - janvier 2015 · 1 an et 2 mois

    • Welcoming and greeting guests at the reception desk upon their arrival; • Arranging requirements as per the guest requests and providing them with essential information; • Ensuring all areas of the reception desk are tidy and presentable at all times; • Dealing with emerging issues and complaints of guests; • Operating in systems for both reservations and switchboard, such as Reserve, Opera, Hotsos during the shift; • Assisting management in training and motivating employees; • Collaborating with other department such as operations and housekeeping team members to ensure the resolution of issues and coordinating the pre and post booking procedure.

  • Reservation Manager

    Tulip Inn - Krasnaïa Poliana, Russie

    Ventes et marketing
    août 2011 - novembre 2013 · 2 ans et 4 mois

    • Providing all required information about the Hotel, available services and facilities; • Answering all incoming phone calls and assists guests; • Processing all reservation requests, changes, and cancellations received by phone, fax or mail; • Replying to guest emails; • Inputting group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organizes files of all groups; • Welcoming and greetings guests at the reception desk upon their arrival; • Arranging requirements as per the guest requests and providing them with essential information; • Ensuring all areas of the reception desk are tidy and presentable at all times; • Dealing with emerging issues and complaints of guests.

  • Marketing Internship

    Thavorn Palm Beach Resort - Phuket, Thaïlande

    Ventes et marketing
    août 2010 - janvier 2011 · 6 mois

    • Cross-training at Front Office department, Reservation Center department, House Keeping department, Food & Beverage department; • Preparation of check-ins; • Control of check-outs; • Guest relations; • Responding to emails, to telephone requests.

Langues

2 langues

  • Russe

    Bilingue ou langue natale

  • Anglais

    Compétence professionnelle complète

Informations personnelles

Nationalités

  • Russe

Date de naissance

March 26th 1986

Suivi
COREcruitment
England, Royaume-Uni
Elysium
Paphos, Chypre
Autres membres
Mesedu Magomedova
Dubai, Émirats arabes unis
Ksenia Kosinetc
Krasnodar, Russie
Polina Gordiichuk
Belgorod, Russie
Ksenia Mashkova
Saint-Pétersbourg, Russie
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