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À propos de moi
I am a young intelligent lady with ambitious mind of joining hospitality industry and putting into practice the Hotel Management skills and experiences that I have garnered over the past three years of my Hotel management training at Kenya Utalii College and my internship periods.I am currently a student at Kenya Utalii college graduating on September 2019 with a Diploma in Hotel Management. Appointed as Sales and Marketing Manager for annual food fair festival at Kenya Utalii College which gave me the opportunity to gain sales skills. I have developed strong problem solving skills, Guest relation skills, communication skills and good customer service skills. I am keen to utilize my career knowledge and skills to offer excellent customer service in hospitality industry.
Expérience
5 ans et 7 mois
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Front Office Supervisor
La Maison Royale Hotel - Nairobi, Kenya
Responsable Hébergementoctobre 2020 - Maintenant · 3 ans et 6 moisExperienced hospitality professional with Front Office supervisory experience, hotel management skills, delegation and monitoring varied hotel front desk duties, ability to solve problem, a team player and hotel operation skills garnered over the past three years of working experience and three years of my hotel management training at Kenya Utalii College. Currently working as a Front Desk Supervisor whereby my key duties is to oversee all Front Desk activities and job allocation.
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Receptionist
Superior hotels kenya - Naivasha, Kenya
Réceptionoctobre 2019 - septembre 2020 · 1 anWorked as a receptionist whereby my key responsibilities are check in and check out guest, making reservation, cashiering, receiving and making both external and internal calls, passing the information and welcoming guest,
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Management and supervision Training
Azure Hotel,Nairobi - Nairobi, Kenya
Management Traineemai 2019 - août 2019 · 4 moisSupervisory and management experience in Front Office, Room and Division and Food and Beverage service.
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Management Trainee
Hilton Hotel,Nairobi. - Nairobi, Kenya
Logistiquejanvier 2018 - mai 2018 · 5 moisI went through Supervision and Management Training in Front Office department,Rooms and Division, Food and Beverage department,Leadership and managerial Training and also had a chance to go through PTS programme by Hilton which help me achieve interpersonal skills,building team work spirit and how to relate with different people from different dimensions.
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Management Internship
La Maison Royale Hotel,Nairobi - Nairobi, Kenya
Administrationseptembre 2016 - décembre 2016 · 4 moisThe training gave me a greater experience to familiarize with Hotel system and operations. I went to different departments such Food & Beverage Service,Front Office Management , Room Divisions management and Purchasing and procurement management.This gave me an experience on how to offer good customer service,handling of guest complains ,management and leadership skills and build my team work spirit.
Éducation
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Diploma in Hotel Management
Kenya Utalii College - Nairobi, Kenya
septembre 2016 - septembre 2019Three year diploma focusing on Rooms Division, Food Production, Food and Beverage Sales and Service, Housekeeping and Laundry Operations, Stock controls and store keeping techniques, Hospitality and Tourism Marketing.
Langues
2 langues
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Anglais
Compétence professionnelle complète
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Espagnol
Compétence professionnelle
Informations personnelles
Nationalités
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Kenyan
Compétences
9 compétences
- Ability to work under minimum or no supervision.
- Food and Beverage controls and stocking knowledge.
- Food and Beverage sales and service skills
- Front Office operations and management skills.
- guest relations skills
- Rooms division management skills
- Sales and marketing skills.
- • strong interpersonal and communication skills
- Willingness to learn new things and share skills.
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