Camila Barrera Lli

Camila Barrera Lli

Receptionist chez The Vineyard
Actuellement à Newbury, Royaume-Uni

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À propos de moi

Well-organized, versatile, self-motivated, responsible, professional, dedicated,
outgoing and dynamic person. Good at problem-solving, team motivation skills
and verbal, not-verbal communication. Proven adaptability and capacity to learn
quickly under high-pressure and fast paced environments. Computer skills: Opera
and Micros System. Fluent spoken and written Spanish, English and Italian.

Expérience

8 ans et 2 mois

  • Receptionist

    The Vineyard - Newbury, Royaume-Uni

    Réception
    octobre 2019 - Maintenant · 4 mois

    Receiving guests and providing them excellent customer service. • Bringing the best and most personal experience for every single guest. • Check-in, Check-out, Walk-ins, individual and groups reservations Billing, Routing, City Ledgers, Rebates, Discounts, E-mails requests, knowledge about the company assets, arrival check.

  • Front Desk Receptionist

    Four Seasons Hotel Hampshire - England, Royaume-Uni

    Réception
    novembre 2018 - septembre 2019 · 11 mois

    Receiving guests and providing them excellent customer service. • Solving daily problemsingroups andindividually, solving simple and complex complains and requests from the guests. • Bringing the best and most personal experience for every single guest. • Helping the guests with the greatest opportunities to visit the city and the country. • Check-in, Check-out, Walk-ins, individual and groups reservations Billing, Routing, City Ledgers, Rebates, Discounts, E-mails requests, knowledge about the company assets, arrival check.

  • Front Office Receptionist

    Blanco Hotel - Palma, Espagne

    Réception
    mai 2018 - octobre 2018 · 6 mois

    Receiving guests and providing them excellent customer service. • Solving daily problems, simple and complex complains and requests from the guests. • Bringing thebestandmostpersonalexperience forevery single guest. • Helping the guests with the greatest opportunities to visit the island • Check-in, Check-out, Walk-ins, individual reservations, Billing, Room Allocation, E-mails requests, knowledge about the company assets, arrival check. • promoting and developing a good communication between all the colleagues on the different departments of the hotel. • Summer Job

  • Guest Service Executive

    W Abu Dhabi - Yas Island - Abou Dabi, Émirats arabes unis

    Réception
    février 2017 - mai 2018 · 1 an et 4 mois

    Receiving guests and providing them excellent customer service. • Solving daily problemsingroups andindividually, solving simple and complex complains and requests from the guests. • Bringing thebestandmostpersonalexperience forevery single guest. • Helping the guests with the greatest opportunities to visit the city and the country, involving the guests with the culture and traditions of the Middle East. • Check-in, Check-out, Walk-ins, individual and groups reservations Billing, Routing, City Ledgers, Rebates, Discounts, Room Allocation, E-mails requests, knowledge about the company assets, arrival check. • Morning Shift, Afternoon Shift, Night Shift tasks. Performing the supervisor task and roll when the supervisor is not in shift. Leading the shift and the team. • Training new joiners, supporting supervisory tasks, promoting and developing a good communication between all the colleagues on the different departments of the hotel.

  • Analyst of Hotels

    Auric Partners - Madrid, Espagne

    Conseil
    mai 2016 - janvier 2017 · 9 mois

    Marketing research ofthe hospitality and tourism industry in Portugal& Spain. • Hotel transactionsresearch ofthe last 5 yearsin Portugal & Spain. • Financial and Marketing reports of the hospitality industry. • Preparing presentations and reports of the assets of the company for potential invertors. • Financial projections of the tourism and hospitality industry and hotels performance forthe next3yearsinPortugal&Spain(3,4and5starhotels).

  • Hostess

    Grupo Paraguas - Madrid, Espagne

    Restauration autre
    mai 2016 - juin 2016 · 2 mois

    Ten Con Ten Restaurant - Customer Service

  • F&B Trainee

    Rocco Forte Hotels - Bruxelles, Belgique

    Restauration autre
    avril 2015 - octobre 2015 · 7 mois

    Receiving guests and providing them excellent customer service. • Preparing everything for the events, meetings, and conventions, developing kitchen skills • Serving–Waitress–Roomservice. • Solving any last inconvenient and clients needs.

  • Receptionist

    Hotel Alfonso Zaragoza - Saragosse, Espagne

    Réception
    avril 2014 - octobre 2014 · 7 mois

    Receiving guests and providing them excellent customer service. • Bringing thebestandmostpersonalexperience forevery single guest. • Helping the guests with the greatest opportunities to visit the city. • Check-in, Check-out, Walk-ins, individual and groups reservations Billing, Routing, City Ledgers, Rebates, Discounts, E-mails requests, knowledge about the company assets. • Morning Shift, Afternoon Shift, Night Shift tasks.

  • Guest Relation Agent

    Renaissance Caracas La Castellana - Caracas, Venezuela

    Conciergerie
    mars 2013 - septembre 2013 · 8 mois

    Bringing thebestandmostpersonalexperience forevery single guest. • Helping the guests with the greatest opportunities to visit the city and the country. • Receiving guests and providing them excellent customer service. • Solving daily problemsingroups andindividually, solving simple and complex complains and requests from the guests. • Taking care of the Business Center and any small meeting, coffee breaks arrangements, etc. in order to provide the guests the best option and experience during their business meetings. • Training new joiners, supporting supervisory tasks, promoting and developing a good communication between all the colleagues on the different departments of the hotel

  • Pastry Chef

    Kakao Chocolaterie - Caracas, Venezuela

    Restauration cuisine
    janvier 2009 - septembre 2010 · 1 an et 9 mois

  • Chef Asistante

    Restaurant "La Guayaba Verde" - Caracas, Venezuela

    Restauration cuisine
    février 2008 - octobre 2009 · 1 an et 9 mois

Éducation

  • Bachelor degree in Hospitality and tourism Management

    International Hotel Business Management School Vatel - Madrid - Madrid, Espagne

    octobre 2013 - avril 2016

Langues

4 langues

  • Anglais

    Bilingue ou langue natale

  • Italien

    Bilingue ou langue natale

  • Espagnol

    Bilingue ou langue natale

  • Français

    Compétence professionnelle

Informations personnelles

Nationalités

  • Espagnol

Permis de travail

  • Union Européenne

Date de naissance

April 23rd 1990

Permis de conduire

Oui

Compétences

11 compétences

  • Competitive
  • Customer Service Skils
  • Financial analysis
  • Good at Costumer Service
  • Marketing analyse
  • Marketing Research
  • Outgoing personality
  • Positive attitude
  • Responsible
  • Self Motivated
  • Teamwork

Informations complémentaires

1 information partagée

  • Other skills

    Other skills

Connexions
Paolo De Luca
Food Engineer, F&B Manager, F&B Consultant chez De Luca Food Solutions
Andrei Cazacu
Digital Marketing and Social Media Coordinator chez International Trainee Network - ITN
Aceng Manan
Sous chef japanese chez Lemeridien hotel jakarta
Voir 72 connexions
Suivi
Royal Lancaster London
England, Royaume-Uni
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Guernsey, WY, États-Unis
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