Chena Ram

Chena Ram

Housekeeping Manager chez Anantara Hotels, Resorts and Spas
Actuellement à Dubai, Émirats arabes unis

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À propos de moi

A competent professional with over 10 years of rich experience in Housekeeping Operations as well as client servicing in reputed chain of Hotels & Resorts in UAE, Saudi Arabia, Qatar and India.

Expérience

11 ans et 5 mois

  • Housekeeping Manager

    Anantara Hotels, Resorts and Spas - Dubai, Émirats arabes unis

    Responsable Hébergement
    novembre 2016 - Maintenant · 7 ans et 5 mois

    Key Profile & Achievements: • Assisting Executive Housekeeper to manage a team of 66 Room Attendants, Outsource colleagues, 5 HK Clerks and16 Supervisors. • Operating the department with GRI- 93.7 %( Goal-91%) NPS- 64.1 %( Goal-56%) YTD. • Departmental LQA Audit score for 2016(86.7%) &2017 (88.01%) increase to+1.04%. • Departmental employee survey result for 2016 (92.3%) and 2017(93.6%) increase to+1.03%. • Successfully championed reupholstery project of 12 over water villas and 47 residences. • Planning for manning levels and recruitment, job descriptions, Departmental policies, standard operating procedures and training manuals. • Responsible for coaching, counselling, leading &motivating, midyear reviews and performance appraisals. • Monitoring and auditing the rooms (LQA Audit & Inspection Report) to provide defect free rooms to the guest. • Actively participating Middle East Housekeeper conferences and networking events.

  • Assistant Executive Housekeeper

    InterContinental Al Khobar - Khobar, Arabie saoudite

    Responsable Hébergement
    avril 2014 - octobre 2016 · 2 ans et 7 mois

    Key Profile & Achievements: • Assisted Cluster Housekeeper to manage the team of InterContinental and Crowne Plaza. • Awarded by Star Colleague of the month in June 2015 at InterContinental Al Khobar. • IHG Brand Standards Champion for year 2015-2016. Successfully launched 5S cleaning module. • Successfully organized Housekeeping Olympics-2016 first time in the Al Khobar City. • Successfully operated the department in high seasonal period with 90.23(BM-88.79) Guest Room cleanliness &91.07(BM-88.88) Bathroom cleanliness scores (YTD 2015). • Departmental LRA Audit score for 2015(93.98%) &2016 (99.04%) increase to+5.06%. • Managed I CLEAN Audit Score for team members round the year 90+. • Departmental employee survey result for 2014 (90.3%) and 2015(100%). • Performing regular / physical check for inventories, assessing projected needs and generating requisitions of supplies for daily operations. • Coordinating with the Purchase Department & Suppliers of housekeeping cleaning agents, guest supplies & equipment’s and maintaining the housekeeping stores. • Monitoring and auditing the rooms (I clean, MQSA, Preventive checklist) to provide defect free rooms to the guest. • Conducting performance Appraisals of the team for their growth and improvements. • MIS reports, Inventories, Budgets, AMC of Contracted/Outsourced Jobs • Review of SOP, Policies, Standards, Staff Performance, Efficiency, Standards, Work Load, Guest Preference, and Resource Management. • Keeping track on day to day Guest satisfaction survey (Heartbeat) so to achieve organizational target. • Coordinating with the Purchase Department & Suppliers of housekeeping cleaning agents, guest supplies & equipment’s and maintaining the housekeeping stores.

  • Housekeeping Supervisor Trainee

    InterContinental Doha - The City - Doha, Qatar

    Responsable Hébergement
    novembre 2012 - mars 2014 · 1 an et 5 mois

    Key Profile & Achievements: • Assisted Assistant Housekeeper & Executive Housekeeper to manage the team of one of the tallest InterContinental Hotel of IHG Group. • Awarded by Star Supervisor of the month InterContinental Doha the City, Doha June 2014. • Monitoring and solving staff operational difficulties so as to achieve excellent Employee Engagement survey. Organizing and assisting departmental communication monthly meetings. • Responsible for requisition & cost controlling, maximum utilization of the supplies & regulation of cost per room in the hotel. • Handling operational functions like staff briefings, creating the duty roster, shift management. • Coordinating with other departments for room management (Front Office), engineering for electrical, plumbing, carpenter work & Purchase department. • Ascertaining the availability of stocks for all supplies, inventoried items, and making certain that the place of work is adequately equipped

Éducation

  • Bachelor in Arts

    MDS University, Rajasthan, India - Ajmer, Inde

    mars 2005 - mars 2008

  • Diploma in Hotel Management

    Institute Of Hotel Management, Catering Technology & Applied Nutrition - IHMCT

    mars 2004 - septembre 2005

Langues

2 langues

  • Hindi

    Bilingue ou langue natale

  • Anglais

    Compétence professionnelle complète

Informations personnelles

Nationalités

  • Indien

Date de naissance

August 10th 1986

Compétences

6 compétences

  • Contractor Management
  • customer employee relationship
  • Inventory management
  • Operations Management • Administration • Financial
  • Standards driven
  • Trainining & Development
Connexions
Goutam Maity
Complex Assistant Housekeeping Manager chez The Westin Bahrain City Centre
Imam Setiawan
Housekeeping Manager chez LEVA Hotel Mazaya Centre
Zimmy Bn enuh
Presser chez Sharq Village & Spa
Voir 23 connexions
Suivi
The Ritz-Carlton Doha Burj Al Arab - Jumeirah Group
Burj Al Arab - Jumeirah Group
Dubai, Émirats arabes unis
Amazing Evolution Management
Autres membres
Shiran Basnayeka
Dubai, Émirats arabes unis
Rohit Mohan
Dubai, Émirats arabes unis
Rosada Rodrigues
Dubai, Émirats arabes unis
Miraflor Porlares
Dubai, Émirats arabes unis
Prashant Aswani
Dubai, Émirats arabes unis
Voir plus
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