Christey Leonard

Christey Leonard

as a food and beverage associate at ritz carlton chez abu dhabi and dubai
Actuellement à Arar, Arabie saoudite

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À propos de moi

Report To Bar & Restaurant manager/Operation Manager
Looking after whole Bar operation including HACCP and Audit.
Assist Bar manger to organize and planning any special occasion and function.
Menu update with costing and promotional activities.
Conducting Beverage training for the Bartenders and service associates.(Monthly Basis)
Cost control and minimize according to business demand.
Creating new Cocktails,Methods,Presentation,Food pairing,
Beverage Control,Explanation,Maintain the relationship with the suppliers & Accounts.
Participate internal and External Cocktail Competition . Providing proper GMS (greeting, meeting, siting) to all customers, accordingly to Restaurant SOPs. Meet all responsible needs and requests of customers within acceptable enterprise time frames. Recognize the customer dissatisfaction promptly and take action to resolve the situation accordingly. Develop and maintain positive working relationships with other departments.
Identify customer needs and expectations currently, including special needs, and provide appropriate products, services or information. Also communicate with the front office's colleagues to assist the guests to meet their needs.
Team work. Offer assistance to colleagues when required, to ensure work goals are met. Support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Ensures hostess desk is manned at all times so that all customers receive a friendly & prompt welcome.
Schedule dining reservations in “Book a table “reservation system and arranges parties or special services for customers according the Restaurant Reservations SOPs.
Update the databases of the guest preferences and loyalty program members.
Close the checks in proper way, well efficient in using Micros Symphony as a cashier on daily basis; Except these, taking the report from credit card machine at the end of the day.

Expérience

4 ans et 6 mois

  • F&B Supervisor

    Hilton Riyadh Hotel and Residence - Arar, Arabie saoudite

    Hébergement
    mars 2018 - Maintenant · 1 an et 5 mois

    With its stunning glass façade, Art Deco interiors and panoramic elevators, Hilton Riyadh Hotel & Residences exudes the luxurious vibe. Sky-linked to the Riyadh underground service the hotel boasts direct access from the airport. The hotel is also connected to Granada Shopping Mall with upscale restaurants and more than 120 boutiques. With views of Al Faisaliah Tower and the Kingdom Centre, the hotel is located close to the city center, business district and attractions.

  • senior waiter

    The Ritz-Carlton Hotel Company, L.L.C. - Abou Dabi, Émirats arabes unis

    Autre
    juin 2015 - Maintenant · 4 ans et 1 mois

  • food and beverage department

    The Ritz Carlton - Abou Dabi, Émirats arabes unis

    Restauration service
    juin 2015 - Maintenant · 4 ans et 1 mois

    The Ritz-Carlton Abu Dhabi, Grand Canal, set against the backdrop of the majestic Sheikh Zayed Grand Mosque, evokes the stately architecture of the Italian Renaissance, revealing one of the finest luxury five star hotels in Abu Dhabi. Artfully designed water features and gardens surround this tranquil waterfront location, where guests will revel in luxurious accommodations and eight restaurants, each providing a unique culinary experience.

  • food and beverage associate

    The Ritz-Carlton Hotel Company, L.L.C. - Abou Dabi, Émirats arabes unis

    Autre
    juin 2015 - Maintenant · 4 ans et 1 mois

  • food and beverage associate at ritz carlton

    The Ritz-Carlton Hotel Company, L.L.C. - Abou Dabi, Émirats arabes unis

    Autre
    juin 2015 - Maintenant · 4 ans et 1 mois

    Setting up the table by laying down table appointment, glassware’s, and other preliminary work before the guest arrive. Side Work: Housekeeping chores before, during and after the meal (polishing of show plates, flatwares, folding napkins, wiping the tables, cleaning the silverwares). Service Duties: Entertaining the guest, taking and serving the order and presenting the check. Stripping and resetting the table. Answering the phone and taking the guest order.

  • food and beverage associate

    Ritz Carlton - Émirats arabes unis

    Autre
    juin 2015 - Maintenant · 4 ans et 1 mois

  • as a food and beverage associate at ritz carlton

    abu dhabi and dubai - Abou Dabi, Émirats arabes unis

    Autre
    janvier 2015 - Maintenant · 4 ans et 6 mois

    Providing proper GMS (greeting, meeting, siting) to all customers, accordingly to Restaurant SOPs. Meet all responsible needs and requests of customers within acceptable enterprise time frames. Recognize the customer dissatisfaction promptly and take action to resolve the situation accordingly. Develop and maintain positive working relationships with other departments. Identify customer needs and expectations currently, including special needs, and provide appropriate products, services or information. Also communicate with the front office's colleagues to assist the guests to meet their needs. Team work. Offer assistance to colleagues when required, to ensure work goals are met. Support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensures hostess desk is manned at all times so that all customers receive a friendly & prompt welcome. Schedule dining reservations in “Book a table “reservation system and arranges parties or special services for customers according the Restaurant Reservations SOPs. Update the databases of the guest preferences and loyalty program members. Close the checks in proper way, well efficient in using Micros Symphony as a cashier on daily basis; Except these, taking the report from credit card machine at the end of the day.

Éducation

  • hotel mangement

    arab instute - Dubai, Émirats arabes unis

    avril 2014 - août 2014

    Hotel managers are responsible for managing employees and for planning, marketing , coordinating and administering hotel services such as catering and accommodation facilities.

Langues

2 langues

  • Anglais

    Bilingue ou langue natale

  • Hindi

    Bilingue ou langue natale

Informations personnelles

Nationalités

  • Sri-Lankais

Date de naissance

January 10th 1989

Permis de conduire

Oui

Compétences

1 compétence

  • Basic cocktail mixing

Informations complémentaires

1 information partagée

  • food and beverage senior waiter

    The Ritz-Carlton Abu Dhabi, Grand Canal, set against the backdrop of the majestic Sheikh Zayed Grand Mosque, evokes the stately architecture of the Italian Renaissance, revealing one of the finest luxury five star hotels in Abu Dhabi. Artfully designed water features and gardens surround this tranquil waterfront location, where guests will revel in luxurious accommodations and eight restaurants, each providing a unique culinary experience.

Connexions
Krisantus Sutrisno
People and Culture Officer chez Four Seasons Hotels and Resorts
Nicole Tomamichel
Front Office Trainee chez Hilton Frankfurt Airport
Suivi
Hilton Dubai Al Habtoor City
Dubai, Émirats arabes unis
JW Marriott Marquis Hotel Dubai
Dubai, Émirats arabes unis
Autres membres
JamaluDeen Sheikh
Arabie saoudite
Richard Pujeda
Arar, Arabie saoudite
Antonni Dex Casapao
Dhahran, Arabie saoudite
Daniela Brito
Dubai, Émirats arabes unis
Wessel Krauss
Hô Chi Minh, Vietnam
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