Outstanding Student Leadership Award 2015
Outstanding Student Leadership Award 2015
A creative, analytical and quality driven Hotel Management Professional with significant experience working in the framework of luxury hotels strategy to optimize revenue and creating operational excellence in guest service delivery. Using a scientific methodology based on observation and analysis of the hotels KPIs, focused on the big-picture approach as well as a details oriented vision of the market, to integrate the revenue generation in the global strategy of the hotel. Continually focused on communication across all hotel team operations, ensuring the hotel’s SOPs are respected from front of house to sales department, requiring multi-skilled leadership and ongoing development to exceed revenue targets and client expectations. Uses empowerment and coaching to lead the team toward success.
5 ans et 8 mois
<b>HOTEL OPENING </b> -<i>The Fife Arms is a fully renovated Luxury Victorian Coach Inn in the middle of the Cairngorms displaying Art at the heart of the fabric, owned and design by the Internationally well-known Art Merchants Hauser & Wirth, with a Spa, a Pub, a restaurants, 31 rooms and 15 suites, 2 meeting rooms</i>.<br> • Creation of the revenue management tools aiming at building a hotel’s history, monitoring the pace and the ramping up of the hotel, reporting on the KPIs, understanding the customers and aiming at taking daily decisions<br> • Set-up of the PMS, the Channel manager, the GDS solution and of the online distribution; and team on boarding<br> • <b>Budget</b> creation and assessment<br> • Lead weekly <b>revenue meetings</b> to propose, decide and implement sales, revenue and operational actions<br> • Weekly presentation of the KPIs (Occupation Rate, ADR, RevPAr, Revenue)<br> • Weekly forecast, assessment of the <b>forecast</b> against budget: forecast accuracy of approximately 2%, 3 months prior the end of the month, without RMS<br> • <b>Analysis</b> of the segmentation, of the rate and pricing production, of the room efficiency, of the sales production<br> • Daily <b>yield</b> and application of the restrictions on a room, rate and rate plan perspective, to optimize the turnover<br> • Survey of the <b>competition</b>, current research to setup a STR report and calculate the hotel’s penetration index<br> • Current research to implement an RMS (possibly DUETTO) and current research to change the BE <br> • <b>Ongoing</b> training of the front of house and reservation team to ensure the RM culture is set through the hotel<br> • Creation and implementation of the front office and of the reservation departments<br> • Recruitment, training of the front of house team, based on strong processes and precise organisation<br> • Creation, redaction, implementation and ongoing development of the front office, reservations and revenue SOPs<br> • Monitor the groups and event activities until the group coordinator is recruited but continue to <b>quote groups and functions</b><br> • Decide on the group rates, create packages<br> • Consulted for the opening of a second hotel (possible creation of a Reservation and revenue cluster)
<i>The Cervantes Hotel is a 3-star, pop atypical hotel located in the heart of Paris, with 52 rooms and facilities including bar and terrace, concierge and business corner. </i> <br> • Managing inventory and rates on various online media channels, including company website, online travel and e-booking companies<br> • Continually analysing the market and hotel trends to match budgets, including mystery shop visits to competitors and reviewing rates<br> • Developing and executing innovative campaigns to drive sales, improve relationships with local businesses and secure long-term contracts<br> • Managing a multi-skilled workforce of 20 across front desk, reservations and housekeeping operations to deliver a consistent level of guest service<br> • Collaboratively driving new business cold calling campaigns to local businesses for discount packages, long-term contracts or flat rates for the year<br> • Implementing strategies to encourage direct bookings and building front of house team skills to negotiate with guests for future bookings<br> • Maintaining all amenities, facilities and utilities within the hotel and managing inventory levels for guests, including toiletries and complimentaries<br> • Dealing effectively with any customer complaints to sustain an excellent reputation, including responding to any online customer complaints<br>
<i>Les Hôtels Baverez offers three luxury 5-star hotels (234 rooms and suites in total): Hotel Regina, Hotel Raphael and Majestic Hotel-Spa, with a long standing reputation for excellence.</i><br> • Defined, reviewed and implemented a strategy in partnership with the Revenue Manager to generate revenue and increase profits across the group <br> • Prepared and chaired weekly yield meetings to reiterate the strategy to the reservations team and create new methods to attract customers<br> • Successfully implemented a new free sales management process and a new rate code nomenclature to harmonise tariffs at 5-star level<br> • Optimised the product management system to understand customer trends and record information to gain a competitive market edge<br> • Increased revenue, boosted direct sales and improved the occupancy rate across all hotels using Availpro and Synxis hotel solution software
<i>Part of the Dorchester Collection, a luxury hotel brand with ownership and management of 10 luxury 5-star hotels across the globe (396 rooms and suites in total).</i> <br> • Proactively generated new business opportunities to maximise the room occupancy of two luxury palace hotels, including seasonal incentives<br> • Created bespoke, quality packages for high-end customers to meet exacting needs, with a proven record of exceeding expectations<br> • Consistently maintained a high standard of quality in service delivery to pass regular Leading Quality Assurance (LQA) and Signature audits<br>
• Developed new sales opportunities proactively in the field and through telesales cold calling to secure new customers for the hotel • Managed all related sales administration, including new contract creation and existing contract review to provide an optimum service • Coordinated and chaperoned visits to the hotel to sell the features and benefits of luxury accommodation and corporate meeting space
• Managed all aspects of meetings, incentives, conferencing and exhibitions (MICE) for group reservations with or without catering services • Liaised with guests throughout the reservations process, including rooming lists, methods of payment, meeting coordination and choice of food • Gathered individual guest requirements to create a tailored offer and negotiate a contract in partnership with the operational department • Collaborated with the sales team to organise sales events for corporate guests and understand requirements to apply future improvements • Creatively developed marketing collateral to support sales campaigns and advertise the restaurant effectively to increase the customer base
4 langues
Français
Bilingue ou langue natale
Anglais
Bilingue ou langue natale
Allemand
Compétence professionnelle limitée
Espagnol
Compétence professionnelle limitée
Nationalités
Français
Date de naissance
March 19th 1989
Permis de conduire
Oui
13 compétences
2 informations partagées
Outstanding Student Leadership Award 2015
French (mother tongue)
English (business proficient/ bilingual)
Spanish (basic+, in learning)
Nous n'avons trouvé aucune nouvelle information sur votre CV à ajouter à votre profil. Nous vous conseillons d'ajouter manuellement de nouvelles informations ou d'essayer un autre CV.
Les informations suivantes ont été ajoutées à votre profil :
Prenez un moment pour apprécier votre profil complet !
Nous n'avons pas pu mettre votre profil à jour.
Nous n'avons pas pu mettre votre profil à jour, mais votre CV a bien été sauvegardé.
Une erreur s'est produite lors du téléchargement de votre CV.
Toujours envie de compléter votre profil ? Essayez de télécharger un fichier .doc ou un CV différent.