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À propos de moi
Versatile and enthusiastic with experience in human resources and financial services, indicating a record of trustworthiness. A love for learning, a global mindset, and passionate about building and nurturing relationships. Ability to produce good quality work efficiently, paying attention to details and adhering to standards. Aspirations are to advance in the hospitality industry, maintaining quality external and internal relations. Additional passions are communications and photography.
Expérience
9 ans et 4 mois
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Financial Advisor
RightSure Risk Managers - Johannesburg, Afrique du Sud
Conseiljanvier 2019 - Maintenant · 5 ans et 3 mois• Charged with creating and managing a new CRM system. • Oversight of client data capturing and ensuring the accuracy of records to enhance the integrity and accessibility of clients’ information. • Reviewing of client portfolios and making recommendations to promote excellent client service and relations. • Attending to the administration of insurance claims.
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Concierge
The Westmoor Club - Nantucket, MA, États-Unis
Conciergemai 2018 - octobre 2018 · 6 mois• Assisted members and guests with reservations, check-in and check-out procedures, and complaint resolutions. • Entrusted with charging, receiving and accurately recording payments from members and guests. • Compiled daily end-of-shift revenue reports for rooms and wellness center services/treatments.
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F&B Server/Captain
Frenchman's Creek Beach & Country Club - Palm Beach Gardens, FL, États-Unis
Restauration serviceoctobre 2016 - mai 2018 · 1 an et 8 mois• Responsible for the overall smooth running of the restaurant and ensuring member satisfaction. • Oversight of server stations during lunch, dinner, and special events service. • Ensuring the accuracy and timeliness of charges posted to member accounts. • Compiling daily end-of-shift payroll and revenue reports.
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Administrative Assistant
Frenchman's Creek Beach & Country Club - Palm Beach Gardens, FL, États-Unis
Administrationmai 2017 - août 2017 · 4 mois• Provided administrative support to HR executives: organized, compiled, and updated reports and records. • Accountable for keeping staff abreast of important company information via daily internal communications. • Assisted with the recruitment of international candidates. • Liaised with other departments to facilitate weekly trainee classes.
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Front Office/Reservations Trainee
Park Inn by Radisson - Cape Town, Afrique du Sud
Réceptionjuillet 2015 - septembre 2015 · 3 mois• Contributed to the overall guest experience via check-in and check-out duties, concierge duties, cashiering functions, and complaint resolutions. • Night audit duties including running end-of-day revenue reports and preparing bills for next day check-outs. • Fulfilled Duty Manager assignments including floor checks, guest satisfaction calls and shift handover. • Tasked with training and skilling fellow interns in front office procedures. • Banqueting and reservations responsibilities: rooms and events reservations, preparing Banquet Event Orders (BEOs), quotations and contracts for clients, and setting menus for functions.
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Housekeeping Trainee
The Westin - Cape Town, Afrique du Sud
Housekeepingfévrier 2015 - avril 2015 · 3 mois• Set up guestrooms according to established quality standards. • Tasked with keeping public areas such as restaurants and other guest facilities clean and orderly. • Performed Housekeeping Coordinator duties: assigning rooms, identifying and communicating maintenance issues, and liaising with the front office regarding status of guestrooms. • Fulfilled Supervisor duties: room inspections and managing the replenishment of room attendants’ carts. • Performed Cost Controller duties: stock-taking and ordering of department amenities and stationery; calculating and compiling department wage schedules for hourly personnel. • Assistant Manager duties: floor checks, quality checks, ensuring adherence to standards and shift handover.
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Culinary Trainee
Queen Victoria Hotel - Cape Town, Afrique du Sud
Restauration cuisineoctobre 2014 - décembre 2014 · 3 mois• Assisted with breakfast service, preparing VIP platters in the pastry kitchen as well as making and portioning provisions for daily guestroom turndowns. • Responsible for checking and replenishing the breakfast buffet as necessary. • Inventory control: stock-take, ordering and receiving supplies.
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F&B Trainee
Radisson Blu Hotel Waterfront - Cape Town, Afrique du Sud
Restauration servicejuin 2014 - août 2014 · 3 mois• Worked as a barista and bar-back. • Room service including taking orders, preparing trays and delivering orders to guests. • Hostess duties: welcoming and seating restaurant guests, as well as ensuring that breakfast charges and payments were properly accounted for. • Fulfilled restaurant duties such as table setup and service.
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Administrative Assistant
RightSure Risk Managers - Johannesburg, Afrique du Sud
Administrationdécembre 2012 - novembre 2013 · 1 an• Provided support to the CEO and Admin Supervisor. • Oversight and quality-control of communications to clients and service providers, including drafting and editing of documentation. • Prepared quotations and clients’ Records of Advice for portfolio reviews. • General data capture and entry.
Éducation
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Diploma in Hospitality Management
International Hotel School - Cape Town, Afrique du Sud
février 2014 - janvier 2017Graduated Cum Laude April 2017.
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Bachelor of Commerce Degree in Marketing Management
University of Johannesburg - Johannesburg, Afrique du Sud
février 2010 - janvier 2014Graduated June 2014
Langues
1 langue
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Anglais
Bilingue ou langue natale
Informations personnelles
Nationalités
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Sud-Africain
Date de naissance
February 22nd 1992
Permis de conduire
Oui
Compétences
16 compétences
- Administration
- Adobe Professional 7.0
- Basic Photography
- Club Essentials
- Communication
- Copyediting
- Copy editing
- Data Entry
- F&B
- Front Office Concierge
- Guest Service
- HR Administration
- Jonas
- Microsoft Office
- Opera
- Stock inventory
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