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À propos de moi
In 2019 I have graduated from the University of Derby with an upper second class (2:1) in International Tourism Management. I am now looking to start my career within the business sector.I am a very motivated and passionate individual and I like to succeed at everything I put my mind to. I have experience within customer service and I am passionate about working to deliver excellent customer service. From my education and career I have gained numerous transferable skills that I believe can make me a great candidate in any sector of a business. I am particularly interested in Marketing and Digital Marketing, Customer Service and Events Management.
Expérience
7 ans et 1 mois
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Food & Beverage Executive
T&P Pubs - Kinnerley, United Kingdom
Restauration - Managementjuillet 2020 - Maintenant · 3 ans et 9 mois -
Sales Advisor
New Look - Shrewsbury, Royaume-Uni
Commercialnovembre 2019 - avril 2020 · 6 mois* Working with the management and team to implement the ultimate shopping experience for our customers * Ensuring customers are given the highest level of service and they want to return back to us * Inspire our customers to look good and express themselves with the latest fashion wherever and whenever they want * Being an ambassador for brand on the shop floor putting our customers at the heart of everything I do.
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Service Representative
Thomas Cook In Destination Services - Antalya, Turquie
Service Clientsmai 2019 - octobre 2019 · 6 mois* Overseas representative in Antalya, Turkey making sure our guests have the best holiday experience * Preparing and presenting welcome meetings in front of small and large numbers of people * Selling a range of holiday enhancements extras to guest whilst being targeted on sales * Working towards tight deadlines, making sure the correct paperwork is completed if any incidents occur * Taking guest to and from the airport on coaches, dealing with any delays or flight changes and cancellations * Problem solving and complaint handling and the effective use of giving out compensation * Being 100 per cent flexible when it comes to working hours
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Events Staff
University of Derby - Buxton, Royaume-Uni
Événementielavril 2018 - mai 2019 · 1 an et 2 mois* Casual event assistant at the Devonshire Dome where I have had multiple roles at a range of events such as weddings, charity balls, Christmas parties, graduation ceremony. * Provide excellent customer service to guest either working behind the bar, serving food and drinks and clearing up * Set up the venue prior the events.
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Catering Assistant
Montford Bridge Cafe - Shrewsbury, Royaume-Uni
Événementielmai 2017 - février 2019 · 1 an et 10 mois* Take care of customers' food and drink orders * Handling cash and card payments * Coffee and tea making * Table clearing and cleaning * End of the day cashing up
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Welcome Hero
University of Derby - Buxton, Royaume-Uni
Réceptionseptembre 2017 - septembre 2018 · 1 an et 1 mois* Being part of the University's welcome heroes team during induction week at Buxton campus. * Talking to new students and offer them guidance around the Devonshire Dome.
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Welcome Hero
University of Derby - Buxton, Royaume-Uni
Réceptionseptembre 2017 - septembre 2017 · 1 moisI have worked as an University Ambassador during the welcome and induction week for first year students. My main role was to guide students around the campus and welcome them to University.
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F&B Trainee
Atlantica Hotels and Resorts - Athènes, Grèce
Restauration serviceavril 2016 - juillet 2016 · 4 moisDuring my internship at this hotel, my main responsibilities were to seat guests at tables, take their drink orders, prepare and deliver the drinks, clearing and cleaning tables, setting up tables for new customers, prepare the restaurant for next meal of the day (the restaurant was a buffet type and was only working during breakfast, lunch and dinner).
Éducation
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Ba(Hons) International Tourism Management
The University of Derby Centre for Contemporary Hospitality and Tourism Management [ THE-ICE ] - Buxton, Royaume-Uni
septembre 2016 - juillet 20192:1
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Ba(Hons) International Hotel Business Management
American Hotel Academy Romania - Brașov, Roumanie
octobre 2015 - août 2016I have studied only the first year at this University, without achieving a degree, as I decided to move to UK.
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Natural Sciences
Liceul Teoretic Mihail Saulescu Predeal, Romania
septembre 2011 - juin 2015
Langues
5 langues
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Roumain
Bilingue ou langue natale
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Anglais
Compétence professionnelle complète
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Turc
Compétence professionnelle
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Espagnol
Notions élémentaires
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Français
Notions élémentaires
Informations personnelles
Nationalités
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Roumain
Date de naissance
October 11th 1996
Compétences
5 compétences
- Commitment and dedication
- Communication
- Money Handling
- Team work
- Time management
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