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À propos de moi
Second year MBA student, "Master Business Administration" in Paris, I will be pleased to become one of your employees members to take care of customers thanks to personalized services and rich and diversified work experience.
Hospitality and tourism are two complementaries fields, an environment work that attracts me because the relationship is ubiquitous, trades are service oriented and often involve a multicultural dimension.
Travelling all over the world, discovering new cultures and discuss with others communities make me feel enthusiastic in order to learn more.
I like to practice foreign languages. The customer oriented hospitality represents an ideal business context for leveraging and enriching these personal assets.
Expérience
6 ans et 5 mois
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Booking Agent
The St. Regis Bora Bora Resort - Bora-Bora, French Polynesia
Réservationsoctobre 2020 - Maintenant · 3 ans et 6 moisFully integrated in the Reservation team department with the Reservation Manager and her assistant, I am in charge of: • Understanding the diverse offers and contracts (wholesalers, travel agent, direct..) • Putting reservations into Opéra • Sending and customize quotations to customers • Answering to emails among Marriott and The St Regis standards • Handling phone • Taking care of deposit, payement and refund procedures • Doing revenue management as the stop sell (available room sold for wholesalers) and the Pace in order to implement strategies for hotel development
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Assistant Guest Relations Manager
Hotel W Barcelona - Barcelona, Espagne
Relations clientmai 2019 - septembre 2019 · 5 moisWelcome and monitor customers respecting Marriott standards and W Hotel brand in order to satisfied their needs and wants Inform the clientele regarding hotel services, offers and events Implement loyalty program measures for VIP's and Members
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Sales Coordinator
Worldhotels AG - Paris, France
Commercialnovembre 2018 - avril 2019 · 6 moisFrench commercial office of the Worldhotels hotel chain, based in Paris. WorldHotels is a voluntary Hotel Chain for independent hotels in the 4 and 5 stars segment. It now represents around 350 hotels worldwide. This internship allows me to acquire a real professional experience in customer support and commercial development. In charge of customer support, I assist the sales manager in his main tasks. • Support from France, Spain and Italy "Group Desk" according to the mission on the market. • Produce and customize accurate and timely reports that meet the needs of Europe Sales Managers to include reports on appointments, calls made and sales leads. • Search and identification of a database of potential customers. • Customize and distribute promotional material. • Assist the sales managers in coordinating events and monitoring. • Liaison with customers at the request of sales managers. • Help with prospecting
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Assistant Project Manager
ChoYou Agency - Paris, France
Secrétaire / Assistant(e) de directionjuin 2018 - septembre 2018 · 4 moisAssistant Project manager in ChoYou an Event Agency - Paris 6th district • Research and selection of reception areas and various service providers for events of 50 to more than 500 people in Paris and abroad. • Produce Presentation proposal for customers and Budget analysis • Preparation and production from the beginning to the end day realization of an event • Contact with commercial site • Onsite organization assistance
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Assistant Seminars and Banquets
Westminster, paris Groupe Warwick - Vendôme, France
Événementieldécembre 2017 - avril 2018 · 5 moisPart-Time internship at the Warwick Group's, Westminster hotel in Paris, a stone's throw from Place Vendôme, the Opera and the Tuileries Gardens. Post against the entire marketing and sales team, I attended Justine BOURSON, Sales Manager Seminar and Group. My tasks was to prepare: • Proposal Quotation to customers by email • Sends the details of the event after confirmation as well as the contract and the invoice • Fill out function sheets of the event as well as calendars • Restarting customer proposals • Creation of Block on Opera
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Assistant Housekeeping Manager
Le Meridien Ra Beach Hotel & Spa - El Vendrell, Espagne
Responsable Hébergementmai 2017 - septembre 2017 · 5 moisFull-time internship abroad, in Spain within a hotel chain: Le Méridien. By working in this 5 * hotel I was able to read the standards of a chain and implement them. I was in charge of taking care of it for this year. Subsequently, the manager of the Housekeeping department taught me to control a room, an important point in this service. In addition, I also knew as and when this experience manager a team mainly chambermaids but also team members. I was in charge of the linen of the hotel and its accounting.
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Assistant Front Office Manager
Hôtel Villa Saxe Eiffel - Paris, France
Réceptionnovembre 2016 - mars 2017 · 5 moisPart-Time Internship - Assistant Front Office Manager "Villa Saxe Eiffel", a 4-star boutique hotel near the Invalides, Montparnasse and the Eiffel Tower. Trained by a young and dynamic team, I was constantly in contact with customers who are at the reception to warmly greet customers during their stay, inform them about the operation of the hotel or accompany them to their room. For all necessary needs, I also inform our customers in Paris and the surrounding area as a concierge. I find in this course an aspect of Room-Service, different but as interesting as my previous experience.
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F&B Internship
Le Cinq Codet - Paris, France
Restauration servicemai 2016 - septembre 2016 · 5 moisFull-Time Internship - Restaurant and room service. The Cinq Codet is a 5 star hotel, located in the chic 7th district of Paris, between the Eiffel Tower and the Invalides Museum. This is a place we do not expect, a building of the 30s, rare and surprising.International business and leisure clientele". • Breakfast and Lunch for restaurant and room service • Take and prepare customer orders • Help at the Room Service: Preparation of customer reception (VIP bags, champagne and fruit basket) • Meet the expectations of demanding customers
Éducation
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MBA - Master of Business Administration
CMH Paris - Centre de Management Hôtelier International - Paris, France
octobre 2019 - mai 2021The MBA in International Luxury Management program meets the needs of professionals in the luxury sector who are seeking excellence. augh exclusively in English, this MBA in International Luxury Management course provides students with necessary skills to become experts in this sector by combining fashion and haute couture, jewellery and watches, luxury travel and tourism, upscale hotels and Palaces, wines and spirits, gastronomy culinary arts and art de la table. It is intended for enthusiastic and passionate professionals who are facing growing challenges because of the impact of new technologies and social media.
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Bachelor of sciences
CMH Paris - Centre de Management Hôtelier International - Paris, France
octobre 2018 - octobre 2019 -
European Bachelor
CMH Paris - Centre de Management Hôtelier International - Paris, France
septembre 2015 - septembre 2018Preparation for the European Bachelor in Hotel Management and Luxury Tourism
Langues
4 langues
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Français
Bilingue ou langue natale
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Anglais
Compétence professionnelle
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Espagnol
Compétence professionnelle
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Italien
Compétence professionnelle limitée
Informations personnelles
Nationalités
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Français
Date de naissance
October 14th 1996
Compétences
6 compétences
- Dynamic
- Empathic
- Proactive & responsible
- Self-confident,
- Teamwork
- Well-organized
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