Francesca Giuliani

Francesca Giuliani

Reservations Agent chez Walks Inside Rome
Actuellement à Rome, Italie

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À propos de moi

I’m a professional in the travel and tourism industry and have been successful in customer service environment. I’ve diligently worked in different types of international companies such as Hotels, Incoming Travel Agencies, OTAs and Touristic Organizations. My interpersonal skills and flexibility are my key attributes. I am a conscientious, curious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn from others. I also have lots of ideas and enthusiasm.

Expérience

14 ans et 4 mois

  • Reservations Agent

    Walks Inside Rome - Rome, Italie

    Réservations
    mars 2019 - Maintenant · 1 an

    Managing reservations, answer customer enquiries by email or phone, handling quotes and presenting tours offered, manage messaging system, customer service.

  • Check in Agent

    HOSTMAKER - Rome, Italie

    Administration et général
    novembre 2018 - mars 2019 · 5 mois

    Greeting and welcoming guests upon arrival, check in/out. Responding to guest requests for any informations and recommendations (e.g., transportation, lifestyle, reservations). Assistance during the entire stay.

  • Lodging Content Associate

    Expedia Inc. - Rome, Italie

    Service client
    janvier 2018 - avril 2018 · 4 mois

    Loading and optimization of contents and datas of newly affiliated properties (hotels, holiday houses) such as structure types, roomtypes, rate plans, rates inventory, booking policies, photos, property amenities, onsite services and contact information.

  • Front Desk Receptionist

    Lifestyle Suites Rome - Rome, Italie

    Réception
    juillet 2017 - octobre 2017 · 4 mois

    Greeting and welcoming guests upon arrival, following check in/out precedures. Responding to guest requests for special services (e.g., transportation, reservations, dry cleaning) by making arrangements. Responding to customer requests and follow up to ensure satisfaction. Managing of booking requests on line and on the phone, monitoring and change of availability in Hotel’s website and Hotel’s Channel Manager (Vertical Booking).

  • RESERVATIONS AGENT

    SAN ANSELMO HOTELS - Rome, Italie

    Back office
    juillet 2016 - octobre 2016 · 4 mois

    Manage reservations arriving by mail, phone, fax and through a central reservation system Prepare letters of confirmation and promptly process any cancellations and modifications Track future room availability and manage room revenue and occupancy forecasts Process advance reservation deposits Analyze and monitor actual sales against projected salesMaintaining and developing relationships with existing customers Making accurate and rapid cost calculations Providing customers with quotations

  • RECEPTIONIST - INTERNSHIP

    MARCELLA ROYAL HOTEL - Rome, Italie

    Réception
    avril 2016 - juillet 2016 · 4 mois

    Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote hotel facilities. -Accept payment for guests’ accounts at checkout. Maintain a report of receipts daily. - Deliver key to guests and control entrance. - Handle miscellaneous guest requests and recommendations as requested. - Corporate welcoming procedures (check-in and Check-out). - Computing the daily Food & Beverage daily receipts.

  • DATABASE MARKETING AGENT

    SPACE SUPRANATIONAL HOTELS - Rome, Italie

    Ventes et marketing
    septembre 2003 - juin 2015 · 11 ans et 10 mois

    Ensure clients profiles on database are constantly updated. Responds to all RFi requests and executes prompt, accurate production statistics. Assists in RFP process (paper form and e-sourcing) and preparing lists. Rates loading and information updating on extranet, GDS and website. Miscellanous help-desk assistance to associated hotels regarding Channel manager operations, promotional rates and corporate hotel programms. Emailing and sales support. Market analysis and competitor view. Rates monitoring.

Éducation

  • ITT COLOMBO - Rome, Italie

    septembre 1986 - juillet 1991

    TECHNICAL INSTITUT FOR TOURISM - HIGH SCHOOL HEADQUARTERS IN ROME

Langues

5 langues

  • Italien

    Bilingue ou langue natale

  • Anglais

    Compétence professionnelle complète

  • Allemand

    Compétence professionnelle

  • Français

    Compétence professionnelle

  • Espagnol

    Compétence professionnelle

Informations personnelles

Nationalités

  • Italien

Date de naissance

December 03rd 1972

Compétences

17 compétences

  • Booking Reservations
  • breakfast
  • Can work different shift
  • Great customer service
  • Group Reservations
  • - Handle booking online
  • Marketing and Promotions
  • MS Office
  • Multicultural customers
  • Opera PMS
  • OTA
  • Rate Negotiation
  • Reservations management
  • RFI and RFP process
  • RFP Lanyon
  • Scrigno By GP Dati
  • Tour guide
Connexions
Calvin Susanto
F&B Management Trainee chez The Doyle Collection
Rares Ciuverca
Sales&Marketing and Events Coordinator Trainee chez Finca Cortesin 5*
Sean Ralph
Chef de rang chez Osteria Cavalli
Voir 9 connexions
Suivi
LDC Hotels
Rome, Italie
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