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À propos de moi
Ambitious sales-oriented professional with a passion for customer service and determination to exceed goals. I always seek new opportunities and keep abreast of trends and innovations. I possess a high level of emotional intelligence which helps me to easily build relationships with customers and business partners. Negotiations give me power, being a strong supporter of the consultative selling approach.
Expérience
10 ans et 1 mois
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Reservations Manager
City Relay - England, Royaume-Uni
Réservationsjuillet 2019 - Maintenant · 4 ans et 9 moisManaging a team of three Reservations Agents and one Reservations Supervisor, constantly exceeding our monthly targets by focusing on customer service, sales techniques and building relationships with new business partners, corporate bookers and travel agents. I reduced the company’s costs towards third party channels by increasing the number of direct bookings by 10% since July 2019. This generated a higher net revenue and ADR (£10 higher in November 2019 than November 2018), constant business for future months from regular guests and business partners and better reviews on multiple platforms. By meeting and maintaining a great rapport with over 20 Accounts Managers from different platforms, I increased the occupancy level of the 180 properties by 5%. The booking window has also increased from 40 to 45 days in advance, which reduces the number of last-minute reservations, at lower rates. Proactively researching the market, I managed to build relationships with over 15 new companies and travel agents, becoming their first point of contact when looking for accommodation options in London for their employees or clients. The passion for figures has led me towards implementing new pricing strategies in the revenue management system, by understanding the market trends and carefully analyzing the monthly reports. Overseeing the distribution side of the company as well, I advertise approximately 20 new properties per month, while updating the existing ones in order to ensure a higher level of visibility.
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Reservations Supervisor
Corinthia Hotel London - England, Royaume-Uni
Réservationsavril 2018 - juillet 2019 · 1 an et 4 moisLeading a team of eight Reservations Agents and guiding them in prioritizing the workload, continuously monitoring the progress, ensuring prompt response to all enquiries. I developed an enthusiastic, sales focused reservations office environment to support strategic forecast and budget objectives. I successfully implemented a culture of brainstorming within the team which enabled us to review new procedures, have a better time management and set new objectives. Actively building and maintaining a great rapport with travel agents, business partners and guests, helped me to ensure a high level of business return. My flexibility, willingness to always assist others and my ability to exercise sound judgment prompted other managers to trust me with their most pressing matters. I co-hosted over 15 hotel site inspections and fam trips with my colleagues in Sales & Marketing Department.
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Reservations Agent
Corinthia Hotel London - England, Royaume-Uni
Réservationsmars 2017 - avril 2018 · 1 an et 3 moisChecking availability for rooms, suites, penthouses and food & beverage outlets, preparing and sending enquiries for individual guests and groups from different sources. Establishing a consultative rapport with the guests and travel agents by offering the most convenient dining and accommodation options. Handling complaints over the phone and via e-mail while maintaining a positive, can do attitude.
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Reservations Agent
The Red Carnation Hotel Collection - England, Royaume-Uni
Réservationsaoût 2016 - mars 2017 · 8 mois -
Front Desk Receptionist
The Red Carnation Hotel Collection - England, Royaume-Uni
Réceptionnovembre 2015 - août 2016 · 10 mois -
Front Desk Agent
Kronwell Hotel - Brașov, Roumanie
Réceptionmars 2015 - novembre 2015 · 10 mois -
Food and Beverage Intern
The Inn at Dos Brisas - Brenham, TX, États-Unis
Restauration serviceoctobre 2013 - septembre 2014 · 1 an
Éducation
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Bachelor Degree in International Hotel Business Management
The Manchester Metropolitan University
octobre 2011 - mai 2015Dissertation: The Importance of Marketing Mix in the Hospitality Industry
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High School Diploma
Colegiul National "Stefan cel Mare" - Suceava, Roumanie
septembre 2007 - juin 2011
Langues
3 langues
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Roumain
Bilingue ou langue natale
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Anglais
Bilingue ou langue natale
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Espagnol
Compétence professionnelle limitée
Informations personnelles
Nationalités
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Roumain
Date de naissance
November 17th 1991
Permis de conduire
Oui
Compétences
10 compétences
- 5 star hotel service
- Attention to details
- Complaint Handling
- Confident
- Good team leader
- revenue growth
- Sales
- Strong customer service
- Suggestive Selling
- Target – driven
Informations complémentaires
3 informations partagées
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Diploma in Hospitality Management
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European Computer Driving Licence (ECDL)
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