Jaisal Patel

Jaisal Patel

Shift Leader Receptionist chez Hotel du Vin
Actuellement à England, Royaume-Uni

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À propos de moi

Experienced customer service professional with a demonstrated history of working in the leisure, travel & tourism industry. Skilled in Negotiation, Sales, Hospitality Industry, Business Development, and Social Media. Strong operations professional with a Master of Business Administration (M.B.A.) focused in European International Business Management from Audencia Ecole de Management.

Expérience

2 ans et 7 mois

  • Shift Leader Receptionist

    Hotel du Vin - England, Royaume-Uni

    Relations client
    septembre 2018 - Maintenant · 1 an et 3 mois

    Provides a warm welcome to all guests, ensuring consistent exceptional service to all guests to exceed their expectations as per leading world hotel standards. Completes one to one appraisals, motivates team members and organises shifts. Cashiering and foreign currency exchange,internal and external telephone communication and manages guest accounts and delivers amenities. Handles lost and found, guest mail, repair orders, inquiries and ensures problems are resolved whilst maintaining accuracy of the guest complaint log.

  • Receptionist

    Hotel Capovilla - Este, Italie

    Relations client
    septembre 2017 - janvier 2018 · 5 mois

    Provides a warm welcome to all hotel guests, ensuring they are looked after during their stay. Processes check-in and checkout duties, arranges special requests, assists with hotel events and helps with general management duties around the hotel.

  • Holiday Representative

    TUI - Santa Maria, Cap-Vert

    Tourisme
    avril 2017 - août 2017 · 5 mois

    Provides a welcome meeting to create unforgettable holiday experiences for guests to make sure they maximize their time in destination, welcomes guests at the airport and helps them with arrival and departure questions, booking excursions for them and solving any holiday queries on the spot by acting as their personal PR point of contact during their stay.

  • Guest Relation Officer

    Carnival Cruise Lines - Miami, FL, États-Unis

    Relations client
    juin 2016 - novembre 2016 · 6 mois

    Provides all services of the Guest Relations Desk; including, lost luggage, stateroom changes, lost and found service, printing and issuing guest cruise cards, and broadcasting ships announcements. Responds to guest concerns in a considerate, professional and positive manner by showing empathy and listening actively by taking ownership of guest concerns, following-up and ensuring complaints are resolved to the guest’s satisfaction.

Éducation

  • French and Business Studies

    University of Liverpool - Liverpool, Royaume-Uni

    septembre 2008 - juillet 2012

Langues

4 langues

  • Anglais

    Bilingue ou langue natale

  • Français

    Bilingue ou langue natale

  • Espagnol

    Compétence professionnelle complète

  • Italien

    Compétence professionnelle

Informations personnelles

Nationalités

  • Britannique

Compétences

5 compétences

  • commmunication
  • Great customer service
  • Hospitable
  • Opera
  • Quick problem solver
Suivi
Mortimer House
England, Royaume-Uni
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Voir 183266 membres