Julia Machuga

Julia Machuga

Duty Manager chez Mandarin Oriental Jumeira, Dubai
Actuellement à Dubai, Émirats arabes unis

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À propos de moi

Experienced Guest Relations and Reception Manager with a demonstrated history of working in the hospitality industry. Skilled in OPERA, MICROS, Front Office, Hospitality Management, Customer Service, and Hotel Management. Strong operations professional with a Bachelor's degree focused in Hotel, Motel, and Restaurant Management from Lugans'kij Deržavnij Pedagogicnij Universitet im. T.G. Ševcenko.


4 ans et 10 mois

  • Duty Manager

    Mandarin Oriental Jumeira, Dubai - Dubai, Émirats arabes unis

    janvier 2019 - Maintenant · 7 mois

  • Reception Manager

    InterContinental Dubai Festival City - Dubai, Émirats arabes unis

    mai 2018 - novembre 2018 · 7 mois

    - To supervise the professional welcoming and farewell of all the hotel guests as per IHG standards, providing luxury and 5* experience - To manage room reservations ensuring that the bookings team are processing all enquiries accurately, making sure that all profiles and preference up to date, merging profiles, ensuring profile management - Recruitment, induction and training of receptionists, reception supervisors and room co-ordinators - Appraisals and performance management of staff, including monthly meetings, annual performance reviews, setting developmental goals and personal targets - Leading, monitoring, motivating and inspiring the team; providing guidance and support. - On-going development of skills and knowledge for the FOH team. - Produce, manage and operate the reception rota according to operation, checking future planned absences, planning cover and ensuring overtime is provided when necessary - Manage the implementation for any change or upgrade in software systems, system configuration - Monitor budget and produce weekly/monthly reporting where applicable, monitoring PNL - Supervise the co-ordination of VIP arrival and departure - Review the uniform requirements and source new suppliers if needed - Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services - Setting up selling targets ( departmental and personal) and monitoring implementation of up selling techniques - Liaise with all key departments to gather the correct information relating to each VIP and high profile guest. - Register and process check in / out for all VIPs guests efficiently and professionally - Ensure pre-arrival procedure, checking in and Escort VIP gussets to their rooms - Resolve guests complaints / requests and liaise with the department concerned to ensure immediately follow up - Maximize enrolment of inhouse guests for a hotel membership - Closely monitor guest comments on online channels and social media and respond to guest comments. - Set and achieve a targets as online scores and internal guests feedback scores

  • Guest Services Manager

    RODA Hotels & Resorts - Dubai, Émirats arabes unis

    janvier 2017 - juin 2018 · 1 an et 6 mois

  • Guest Services Team Leader

    Al Bustan Rotana - Dubai, Émirats arabes unis

    septembre 2015 - décembre 2016 · 1 an et 4 mois

  • Front Desk Agent

    Rotana LLC - Dubai, Émirats arabes unis

    septembre 2014 - septembre 2015 · 1 an et 1 mois


  • Lugansk International University name Taras Schevchenko

    juillet 2007 - janvier 2012


2 langues

  • Russe

    Bilingue ou langue natale

  • Anglais

    Bilingue ou langue natale

Informations personnelles


  • Ukrainien

Date de naissance

August 10th 1990


5 compétences

  • Customer Service Skils
  • Front Office manager
  • Guest Service Management
  • Management
  • Reception
Calvin Susanto
F&B Associate chez The Doyle Collection
Faizan John
Lecturer chez Federal Institute Of Hospitality & Tourism Management
Tambakem Vereen Ngalia
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