Julia Machuga

Julia Machuga

Duty Manager chez Mandarin Oriental Jumeira, Dubai
Actuellement à Dubai, Émirats arabes unis

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À propos de moi

Experienced Guest Relations and Reception Manager with a demonstrated history of working in the hospitality industry. Skilled in OPERA, MICROS, Front Office, Hospitality Management, Customer Service, and Hotel Management. Strong operations professional with a Bachelor's degree focused in Hotel, Motel, and Restaurant Management from Lugans'kij Deržavnij Pedagogicnij Universitet im. T.G. Ševcenko.

Expérience

4 ans et 10 mois

  • Duty Manager

    Mandarin Oriental Jumeira, Dubai - Dubai, Émirats arabes unis

    Réception
    janvier 2019 - Maintenant · 7 mois

  • Reception Manager

    InterContinental Dubai Festival City - Dubai, Émirats arabes unis

    Réception
    mai 2018 - novembre 2018 · 7 mois

    - To supervise the professional welcoming and farewell of all the hotel guests as per IHG standards, providing luxury and 5* experience - To manage room reservations ensuring that the bookings team are processing all enquiries accurately, making sure that all profiles and preference up to date, merging profiles, ensuring profile management - Recruitment, induction and training of receptionists, reception supervisors and room co-ordinators - Appraisals and performance management of staff, including monthly meetings, annual performance reviews, setting developmental goals and personal targets - Leading, monitoring, motivating and inspiring the team; providing guidance and support. - On-going development of skills and knowledge for the FOH team. - Produce, manage and operate the reception rota according to operation, checking future planned absences, planning cover and ensuring overtime is provided when necessary - Manage the implementation for any change or upgrade in software systems, system configuration - Monitor budget and produce weekly/monthly reporting where applicable, monitoring PNL - Supervise the co-ordination of VIP arrival and departure - Review the uniform requirements and source new suppliers if needed - Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services - Setting up selling targets ( departmental and personal) and monitoring implementation of up selling techniques - Liaise with all key departments to gather the correct information relating to each VIP and high profile guest. - Register and process check in / out for all VIPs guests efficiently and professionally - Ensure pre-arrival procedure, checking in and Escort VIP gussets to their rooms - Resolve guests complaints / requests and liaise with the department concerned to ensure immediately follow up - Maximize enrolment of inhouse guests for a hotel membership - Closely monitor guest comments on online channels and social media and respond to guest comments. - Set and achieve a targets as online scores and internal guests feedback scores

  • Guest Services Manager

    RODA Hotels & Resorts - Dubai, Émirats arabes unis

    Autre
    janvier 2017 - juin 2018 · 1 an et 6 mois

  • Guest Services Team Leader

    Al Bustan Rotana - Dubai, Émirats arabes unis

    Réception
    septembre 2015 - décembre 2016 · 1 an et 4 mois

  • Front Desk Agent

    Rotana LLC - Dubai, Émirats arabes unis

    Réception
    septembre 2014 - septembre 2015 · 1 an et 1 mois

Éducation

  • Lugansk International University name Taras Schevchenko

    juillet 2007 - janvier 2012

Langues

2 langues

  • Russe

    Bilingue ou langue natale

  • Anglais

    Bilingue ou langue natale

Informations personnelles

Nationalités

  • Ukrainien

Date de naissance

August 10th 1990

Compétences

5 compétences

  • Customer Service Skils
  • Front Office manager
  • Guest Service Management
  • Management
  • Reception
Connexions
Calvin Susanto
F&B Associate chez The Doyle Collection
Faizan John
Lecturer chez Federal Institute Of Hospitality & Tourism Management
Tambakem Vereen Ngalia
Storekeeper chez Casinetto Trading LLC
Voir 31 connexions
Suivi
JW Marriott Marquis Hotel Dubai
Dubai, Émirats arabes unis
Autres membres
Sneha Kulkarni
Dubai, Émirats arabes unis
Sonali Chatterjee
Dubai, Émirats arabes unis
Farheen Rajabali
Dubai, Émirats arabes unis
Mônica Villas Bôas
Dubai, Émirats arabes unis
Sabine Eckhardt
Dubai, Émirats arabes unis
Voir 140076 membres