K M Masud Sadik

K M Masud Sadik

Guest Relations Officer chez Le Méridien Dhaka
Actuellement à Dhaka, Bangladesh

Rejoignez Hosco pour voir le profil de K M Masud en entier. C'est gratuit !


En tant que membre Hosco, vous pourrez :
  • Soyez visible auprès de milliers d'entreprises de l'industrie hôtelière'
  • Rejoignez une communauté composée de 180'000+ étudiants et professionnels
  • Apprendre en continu grâce à de nouveaux articles et vidéos chaque semaine.
Rejoignez-nous

À propos de moi

To work for a reputable organization that works for the best in guest service and experience while empowering team members to ensure top standards.

Expérience

15 ans et 9 mois

  • Guest Relations Officer

    Le Méridien Dhaka - Dhaka, Bangladesh

    Relations client
    février 2018 - Maintenant · 6 ans et 2 mois

    Duties & Responsibilities: • Prepare arrival VIP guests list and get more information about them. • Select the rooms as their preference and liaison with concierge for the transportation. • Ensure that arriving guests are assigned ready rooms upon check in. • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. • Anticipate guest’s needs through observation and offer prompt, efficient service. • Respond to special requests from guests with unique needs. • Provide guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. • Contact appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security/Loss Prevention) as necessary to resolve guest call, request, or problems. • Follow up with guests to ensure their requests or problems have been met to their satisfaction. • Speak with others using clear and professional language; answer telephones using appropriate etiquette. • Develop and maintain positive working relationships with others; support team to reach common goals. • Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. • Maintain excellent product knowledge of the hotel facilities and sell hotel outlets to generate revenue through commissions. • As required, work with the operational excellence manager, duty manager, sales and marketing department to arrange/co-ordinate room requirements. • Personally ensure compliance with all relevant workplace health & safety and occupational health & safety legislation as per Marriott Brand Standard.

  • Business Club Lounge

    Bonnington Hotel & Residence - Jumeirah Lakes Towers, Dubai, Émirats arabes unis

    Réception
    octobre 2012 - novembre 2018 · 6 ans et 2 mois

    Duties and Responsibilities: • Greeting arriving guests, assign rooms, issue keys and ascertain guest payment and billing information • Assisting guests with ground transportation, restaurant or entertainment reservations and providing all other information's about the travel around • Upon checkout, calculate the guest's final bill and collect payments in efficient way • Serving food and beverages at the lounge with extra care • Inform the guest about the alcohol and non-alcohol serving policy of the company • Overseeing the provision of amenities and complimentary refreshments • Ensured beverages shelves were fully stocked • Dishes were cleaned and stowed • Doing daily inventory and requesting for food and supplies needed for the same day and following days • Identified new ideas, products and/or features that improved customer satisfaction, reduced costs and kept product line in forefront of industry • Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties • Performed cash drops or transactions when shift closing

  • Front Desk Assistant

    Bonnington Hotel & Residence - Jumeirah Lakes Towers, Dubai, Émirats arabes unis

    Réception
    août 2011 - novembre 2018 · 7 ans et 4 mois

    Duties and Responsibilities: • Greeted guests upon arrival, offered assistance • Answered questions to build rapport of the property • Check-In guest with reservation or direct booking or create guest new booking for walk-in • Escorts guests to the room for a quick preview of the hotel facilities • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment • Executed positive demeanor to each and every visitor approaching front desk • Coordinates with other section or related departments for smooth operation • Count the float before dealing with cash or exchange any currency • Up-sell rooms and hotel facilities to the walking or other hotel guests • Ensure all guest profiles are updated correctly in the Opera System • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout • Provided clerical support to the guests and company employees by copying, faxing and filing documents • Close shift both on the system and drop the shift closing envelope before night audit

  • Business Center Agent

    The Westin Dhaka (Pre-opening) - Dhaka, Bangladesh

    Réception
    septembre 2010 - août 2011 · 1 an

    Duties and Responsibilities: • Greeted guests professionally and courteously to cultivate and maintain welcoming atmosphere • Responsible for establishing the area from the beginning • Coordinate with the internal and external guests for the events at the meeting room • Provided supportive link between external customers and internal operations • Worked with direct supervisor to resolve all types of problems, improve operations and provide exceptional customer service • Participated in weekly team meetings to develop better plans and revise proper protocols to meet objectives • Ensured compliance with policies and quality standards to maintain consistency in quality of services • Maintaining the other tasks like-photocopy, fax, scanning, post card stamping, internet, spiral binding, bill posting; etc. • Taking food orders from the event organizer for the meeting room • Ensured shelves were fully stocked and dishes were cleaned and stowed • Resolved complaints and issues involving both guests and employees • Doing daily inventory and requesting for supplies needed for the next day

  • Bell Boy

    Dhaka Sheraton (Intercontinental Dhaka) - Dhaka, Bangladesh

    Portier
    juillet 2005 - juillet 2007 · 2 ans et 1 mois

    Duties and Responsibilities: • Greeted arriving guests and assisted with luggage, sports equipment • Escorted guests to and from rooms and assisted with baggage • Explained important features of guest rooms to travelers, including how TV remote, heating and cooling, WiFi access and locks worked • Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart • Provided guests with information regarding hotel’s amenities, local attractions, nightlife, dining options, museums and concerts • Responded immediately to any guest requests or concerns and promptly resolved issues • Maintained front desk’s concierge book to provide visitors with access to relevant local information • Maintained lobby in pristine condition and kept trash promptly emptied • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base • Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms

Éducation

  • Bachelor

    Bangladesh National University - Dhaka, Bangladesh

    avril 1995 - octobre 1999

    Major: Commerce

Langues

2 langues

  • Anglais

    Bilingue ou langue natale

  • Hindi

    Compétence professionnelle

Informations personnelles

Nationalités

  • Bangladais

Date de naissance

November 27th 1978

Connexions
AHID UZ ZAMAN
Head Butcher Chef chez Le Méridien Dhaka
Krisantus Sutrisno
People and Culture Coordinator chez Four Seasons Hotels and Resorts
Md Hassan Rabby
Owner - Director chez Shuvo Foreign Education Consultancy
Voir 4 connexions
Suivi
Lapita, Dubai Parks and Resorts, Autograph Collection Hotels Park Plaza Westminster Bridge London Habtoor Grand Resort, Autograph Collection
Autres membres
Jacob Tony gomes
Dhaka, Bangladesh
Ariful Islam
Gazipur, Bangladesh
Tabassum Tanjim
Dhaka, Bangladesh
Mark Marak
Dhaka, Bangladesh
Jahidul Hasan
Dhaka, Bangladesh
Voir plus
Fermer
Mise à jour terminée !

Nous n'avons trouvé aucune nouvelle information sur votre CV à ajouter à votre profil. Nous vous conseillons d'ajouter manuellement de nouvelles informations ou d'essayer un autre CV.

Les informations suivantes ont été ajoutées à votre profil :

  • Lieu de résidence
  • Présentation
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'languages') }} Langue
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'languages') }} Langues
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'educations') }} Formation
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'educations') }} Formations
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'experiences') }} Expérience
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'experiences') }} Expériences
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'nationalities') }} Nationalité
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'nationalities') }} Nationalités
  • Date de naissance
  • Permis de conduire
  • Numéro de téléphone

Prenez un moment pour apprécier votre profil complet !

Fermer
Erreur de mise à jour du profil

Nous n'avons pas pu mettre votre profil à jour.

Nous n'avons pas pu mettre votre profil à jour, mais votre CV a bien été sauvegardé.

Une erreur s'est produite lors du téléchargement de votre CV.

Toujours envie de compléter votre profil ? Essayez de télécharger un fichier .doc ou un CV différent.