Kremena Yordanova

Kremena Yordanova

Spa manager chez Victoria Spa LTD
Actuellement à Sofia, Bulgarie

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À propos de moi

Experienced Spa Manager with a demonstrated history of working in the leisure, travel & tourism industry. Skilled in Adobe Photoshop, Customer Service, Leadership, Coaching and Microsoft Office. Strong professional with a Professinoal qualification focused in Managment in the recreation, spa and wellness from University of Economics - Varna.

Expérience

17 ans et 3 mois

  • Spa manager

    Victoria Spa LTD - Sofia, Bulgarie

    Spa
    février 2019 - juillet 2019 · 6 mois

    • Develop positive working relationships with all team members and encourage the spa team. • Take an active supervisory role, leading the way by performing treatments. Actively assisting staff and customers giving advice and support in welcome meetings, workshops. • Seek direct feedback from customers and staff at all times and use constructively to improve service initiatives, providing the best possible customer service and support. • Continual monitoring of service provided by staff. Monitoring treatment standards and performing on going training when required. • Ensure that all agreed targets regarding Key Performance Indicators are achieved,Income and Retail. • Ensure all spa and beauty bookings are made in the most effective and productive manner, maximising treatment opportunities. • Ensure that the spa and other beauty outlets are presented in excellent visual presentation. • Display excellent customer service and awareness at all times. • Demonstrate an excellent, overall knowledge of the Spa products to advise our guests. • Monitor and control budgets and expenditure within the spa, assisting finance admin with the accurate and timely financial accounting. • Manage stocks, carry out stock takes and manage orders so that they remain at or below budgetary requirements. • Ensure financial paperwork is processed both timely and accurately. • Ensure pricing policies, promotions and discounts implemented are followed to ensure standardization where possible across the spa operation. • Actively report to the owner and spa operations manager on a regular basis.

  • Senior Spa Manager

    Fred Olsen Cruise Lines - Ipswich, Royaume-Uni

    Spa
    décembre 2012 - janvier 2018 · 5 ans et 2 mois

    Responsible for all aspects of spa management including customer care, marketing, business plan development, budget development, staffing, employee relations. • Successfully developed, marketed and conducted promotional events to base. Responsible for product displays and effectively merchandising featured product lines. • Supervised staff of 5 to create customer focused, highly individualized treatment service environment. • Managed schedules, conducted employee reviews, coached for adherence to spa signature approach. • Maintained strong customer focus, helping create an atmosphere of goodwill leading to customer loyalty. • Devised, planned, hosted variety of customer focused special events to increase overall sales. • Ensured all sterilization met or exceeded standards and requirements. • Constantly achieving and exceeding revenue targets.

  • Beauty Salon Manager/ Hair Stylist

    Art & Style - Paphos, Chypre

    Soin & Beauté
    avril 2011 - octobre 2012 · 1 an et 7 mois

    Started as a Hair Stylist in a team of 2 in a 5* hotel in Paphos, Cyprus. After 3months was left alone to supervise the salon, taking care of the purchasing, inventory, increased dramatically sales of services and products.

  • Hair stylist

    Michael Moyse Hair Fashion - England, Royaume-Uni

    Soin & Beauté
    mai 2010 - avril 2011 · 1 an

    Experienced Hair Stylist and Nail Technician at private salon. Quickly build regular clientele and increased revenue on services and products sales.

  • Beauty Salon Manager/ Hair Stylist

    Flair International Ltd - Athènes, Grèce

    Soin & Beauté
    avril 2001 - mai 2010 · 9 ans et 2 mois

    Started in the company as a Hair Stylist and after couple of years was promoted to a Beauty Salon/Spa Manager. For 8 years was working on up to 12 different ships, depending on where the Boss needs me to move in order to improve revenue and train new staff. Responsible for advertising the business, scheduling staff, organizing presentations and seminars, inventories, purchasing etc.

Éducation

  • Postgraduate

    University Of economics-Varna - Varna, Bulgarie

    septembre 2013 - mai 2014

    Manager in the recreation, spa and wellness.

  • Master of the Hair Styling

    National Academy of Hair Styling “ Krustio Kapanov”-Sofia, Bulgaria - Sofia, Bulgarie

    septembre 2004 - mai 2005

Langues

4 langues

  • Anglais

    Bilingue ou langue natale

  • Bulgare

    Bilingue ou langue natale

  • Russe

    Compétence professionnelle

  • Allemand

    Compétence professionnelle limitée

Informations personnelles

Nationalités

  • Bulgare

Date de naissance

December 21st 1973

Permis de conduire

Oui

Compétences

11 compétences

  • Beauty industry
  • Customer services
  • Educational trainings
  • Managing
  • Marketing
  • Marketing Strategy
  • Microsoft office 365
  • Outlook
  • Sales
  • Strong Leadership, Excellent Organization skills,
  • Tourism
Suivi
Hand Picked Hotels MSC Cruises
MSC Cruises
Genève, Suisse
Gleneagles Hotel & Resort
Gleneagles Hotel & Resort
Auchterarder, Royaume-Uni
Autres membres
Jaroslava Ruskovski
Ipswich, Royaume-Uni
Desislava Ilieva
Sofia, Bulgarie
Dimitar Marinkov
Sofia, Bulgarie
Venera Tomova
Sofia, Bulgarie
Voir plus
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