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À propos de moi
Experienced Spa Manager with a demonstrated history of working in the leisure, travel & tourism industry. Skilled in Adobe Photoshop, Customer Service, Leadership, Coaching and Microsoft Office. Strong professional with a Professinoal qualification focused in Managment in the recreation, spa and wellness from University of Economics - Varna.
Expérience
17 ans et 3 mois
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Spa manager
Victoria Spa LTD - Sofia, Bulgarie
Spafévrier 2019 - juillet 2019 · 6 mois• Develop positive working relationships with all team members and encourage the spa team. • Take an active supervisory role, leading the way by performing treatments. Actively assisting staff and customers giving advice and support in welcome meetings, workshops. • Seek direct feedback from customers and staff at all times and use constructively to improve service initiatives, providing the best possible customer service and support. • Continual monitoring of service provided by staff. Monitoring treatment standards and performing on going training when required. • Ensure that all agreed targets regarding Key Performance Indicators are achieved,Income and Retail. • Ensure all spa and beauty bookings are made in the most effective and productive manner, maximising treatment opportunities. • Ensure that the spa and other beauty outlets are presented in excellent visual presentation. • Display excellent customer service and awareness at all times. • Demonstrate an excellent, overall knowledge of the Spa products to advise our guests. • Monitor and control budgets and expenditure within the spa, assisting finance admin with the accurate and timely financial accounting. • Manage stocks, carry out stock takes and manage orders so that they remain at or below budgetary requirements. • Ensure financial paperwork is processed both timely and accurately. • Ensure pricing policies, promotions and discounts implemented are followed to ensure standardization where possible across the spa operation. • Actively report to the owner and spa operations manager on a regular basis.
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Senior Spa Manager
Fred Olsen Cruise Lines - Ipswich, Royaume-Uni
Spadécembre 2012 - janvier 2018 · 5 ans et 2 moisResponsible for all aspects of spa management including customer care, marketing, business plan development, budget development, staffing, employee relations. • Successfully developed, marketed and conducted promotional events to base. Responsible for product displays and effectively merchandising featured product lines. • Supervised staff of 5 to create customer focused, highly individualized treatment service environment. • Managed schedules, conducted employee reviews, coached for adherence to spa signature approach. • Maintained strong customer focus, helping create an atmosphere of goodwill leading to customer loyalty. • Devised, planned, hosted variety of customer focused special events to increase overall sales. • Ensured all sterilization met or exceeded standards and requirements. • Constantly achieving and exceeding revenue targets.
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Beauty Salon Manager/ Hair Stylist
Art & Style - Paphos, Chypre
Soin & Beautéavril 2011 - octobre 2012 · 1 an et 7 moisStarted as a Hair Stylist in a team of 2 in a 5* hotel in Paphos, Cyprus. After 3months was left alone to supervise the salon, taking care of the purchasing, inventory, increased dramatically sales of services and products.
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Hair stylist
Michael Moyse Hair Fashion - England, Royaume-Uni
Soin & Beautémai 2010 - avril 2011 · 1 anExperienced Hair Stylist and Nail Technician at private salon. Quickly build regular clientele and increased revenue on services and products sales.
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Beauty Salon Manager/ Hair Stylist
Flair International Ltd - Athènes, Grèce
Soin & Beautéavril 2001 - mai 2010 · 9 ans et 2 moisStarted in the company as a Hair Stylist and after couple of years was promoted to a Beauty Salon/Spa Manager. For 8 years was working on up to 12 different ships, depending on where the Boss needs me to move in order to improve revenue and train new staff. Responsible for advertising the business, scheduling staff, organizing presentations and seminars, inventories, purchasing etc.
Éducation
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Postgraduate
University Of economics-Varna - Varna, Bulgarie
septembre 2013 - mai 2014Manager in the recreation, spa and wellness.
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Master of the Hair Styling
National Academy of Hair Styling “ Krustio Kapanov”-Sofia, Bulgaria - Sofia, Bulgarie
septembre 2004 - mai 2005
Langues
4 langues
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Anglais
Bilingue ou langue natale
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Bulgare
Bilingue ou langue natale
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Russe
Compétence professionnelle
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Allemand
Compétence professionnelle limitée
Informations personnelles
Nationalités
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Bulgare
Date de naissance
December 21st 1973
Permis de conduire
Oui
Compétences
11 compétences
- Beauty industry
- Customer services
- Educational trainings
- Managing
- Marketing
- Marketing Strategy
- Microsoft office 365
- Outlook
- Sales
- Strong Leadership, Excellent Organization skills,
- Tourism
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