Lorenzo Monaco

Lorenzo Monaco

Food & Beverage Manager chez Small Luxury Hotels of the World™
Actuellement à Rome, Italie

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À propos de moi

My name is Lorenzo Monaco,
As you can resume from my work path, I have gained a significant experience in the HO.RE.CA. industry and in particular in the restaurant sector, covering all the roles for carrying out the activities, specializing definitively in the figure of manager. Complete my profile capacity to problem solving, customer orientation and a strong attitude towards interpersonal relationships, thanks also to a strong multiculturality developed in my all career with the perfect knowledge of the English language.

Specialties: Catering / Food & Beverage
Financial Control
New Openings and Refurbishment
Training and Coaching
Ops management
Banqueting

Expérience

18 ans et 11 mois

  • Food & Beverage Manager

    Small Luxury Hotels of the World™ - Rome, Italie

    Restauration - Management
    juillet 2019 - Maintenant · 4 ans et 9 mois

    Manage all F&B and day-to-day operations regarding six outlets in three Luxury Boutique Hotel, one 5***** and two 4****, within budgeted guidelines and to the highest standards. Managing a team of 55 people. Preserve excellent levels of internal and external customer service. Design together with the Executive Chef menus, purchase and monitor goods according with the present stock keeping necessary improvements. Identify customers needs and respond proactively to all of their concerns. Lead F&B team by attracting, recruiting, training and appraising talented personnel. Establish targets, KPI’s, schedules, policies and procedures. Review P&L statements in order to maximize profits. Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork. Comply with all health and safety regulations. Report on management regarding sales results and productivity.

  • Food and Beverage Manager

    Rome Luxury Suites - Rome, Italie

    Restauration - Management
    juillet 2019 - Maintenant · 4 ans et 9 mois

    Manage all F&B and day-to-day operations regarding six outlets in three Luxury Boutique Hotel, one 5***** and two 4****, within budgeted guidelines and to the highest standards. Managing a team of 55 people. Preserve excellent levels of internal and external customer service. Design together with the Executive Chef menus, purchase and monitor goods according with the present stock keeping necessary improvements. Identify customers needs and respond proactively to all of their concerns. Lead F&B team by attracting, recruiting, training and appraising talented personnel. Establish targets, KPI's, schedules, policies and procedures. Review P&L statements in order to maximize profits. Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork. Comply with all health and safety regulations. Report on management regarding sales results and productivity. Overlooking the overall F&B operations generating more then 4M Euro per year.

  • Restaurant Manager

    “InterContinental Hotel & Resort” - Abou Dabi, Émirats arabes unis

    Restauration - Management
    janvier 2018 - mai 2019 · 1 an et 5 mois

    Following the standards of IHG IMEA R&B Action Plan ( Profit, Sales&Cost Discipline, Aggressive Marketing, Highly Trained Team, Appealing Design, Delivering and WOW Guest Service, Great Food and Drinks) Manage a high volume restaurant by improving all controllable costs, thereby maximising financial performance. Working toghether with the sales/marketing team in order to constantly generate promotional campains, set operational goals and plans to achieve budgets. Review monthly P&L statement. Liaising with the Head Chef and the Chef Executive to discuss and develop the menus and ensure efficient food service and quality ingredients. Also responsible for effectively developing, managing and leading the restaurant service team (11 people )to provide excellent service by conducting briefings and daily audit, creating shift schedules, training and evaluate food service crew performance. Ability to create a great atmosphere & be a inspirational host by ensuring cleanliness of the restaurant, maintaining high standard quality hygiene, health and safety, advising customers on wine/food selection, overseeing client bookings & reservations. Immediately manage all concerns, complaints and questions from customers.

  • Restaurant General Manager

    InterContinental Hotel & Resort" - Al Bateen, Abou Dabi, Émirats arabes unis

    Restauration - Management
    janvier 2018 - avril 2019 · 1 an et 4 mois

    Following the standards of IHG EMEA R&B Action Plan ( Profit, Sales&Cost Discipline, Aggressive Marketing, Highly Trained Team, Appealing Design, Delivering and WOW Guest Service, Great Food and Drinks) Manage high volume restaurants in 5*****L property by improving all controllable costs, thereby maximizing financial performance. Working together with the sales/marketing team in order to constantly generate promotional campaigns, set operational goals and plans to achieve budgets. Review monthly P&L statements. Liaising with the Head Chef and the Chef Executive to discuss and develop the menus and ensure efficient food service and quality ingredients. Also responsible for effectively developing, managing and leading the restaurant service team (30 people )to provide excellent service by conducting briefings and daily audit, creating shift schedules, training about company standard and services procedures, and evaluate food service crew performance. Ability to create a great atmosphere & be an inspirational host by ensuring the cleanliness of the restaurant, maintaining high standard quality hygiene, health and safety, advising customers on wine/food selection, overseeing client bookings & reservations. Immediately manage all concerns, complaints and inquiries from customers.

  • Restaurant Manager

    "Basara" Venezia & Milano - Milan, Italie

    Restauration - Management
    mars 2017 - novembre 2017 · 10 mois

    Focusing on both brands belonging to the main holding. Delivery, Take away, Catering, Restaurant operations. Being co-founder of « BASARA » Independent Delivery Concept. Main website composed by full menu-payments-advertising banners, technologically advanced packaging, mobile App with relative clients history preferences. Marketing and promotion through social media and events. Manage and coordinate both restaurants by improving all controllable costs throughout accurate inventory opperations, thereby maximising financial performance directly reporting to the owner. Focused on the development of the brand and the continuous growth of the product. Supervise promotional campains, events and marketing operations. Ensuring toghether with the Head Chef food offer and quality ingredients. Responsible of effectively managing and training the restaurant team to provide excellent service. Maintaining high standards quality hygiene. Advising customers on wine/food selection. Manage all concerns and complaints from guests.

  • Restaurant and start up manager

    "Nikkei Fusion Restaurant" - Milan, Italie

    Restauration - Management
    février 2016 - janvier 2017 · 1 an

    Conduct and establish market index together with the owning company, build up detailed business product plan, accurate research of close competitors, restyling of the interior design, acquisition of job licenses, assembling equipments regarding kitchen and service stations, hire and train staff members, create and finalize food & beverage menu, promote and develop the concept all around the web network. Manage and coordinate the restaurant by improving all controllable costs throughout accurate inventory opperations, thereby maximising financial performance directly reporting to the owner. Focused on the development of the brand and the continuous growth of the product. Supervise promotional campains, events and marketing operations. Ensuring toghether with the Head Chef food offer and quality ingredients. Responsible of effectively managing and training the restaurant team to provide excellent service. Maintaining high standards quality hygiene. Advising customers on wine/food selection. Manage all concerns and complaints from guests.

  • Restaurant and Start Up Manager

    Nikkei Fusion Restaurant" - Milano, Italie

    Restauration - Management
    février 2016 - janvier 2017 · 1 an

    Conduct and establish market index together with the owning company, build up detailed business product plan, accurate research of close competitors, restyling of the interior design, acquisition of job licenses, assembling equipments regarding kitchen and service stations, hire and train staff members, create and finalize food & beverage menu, promote and develop the concept all around the web network. Manage and coordinate the restaurant by improving all controllable costs throughout accurate inventory operations, thereby maximizing financial performance directly reporting to the owner. Focused on the development of the brand and the continuous growth of the product. Supervise promotional campaigns, events and marketing operations. Ensuring together with the Head Chef food offer and quality ingredients. Responsible of effectively managing and training the restaurant team to provide excellent service. Maintaining high standards of quality hygiene. Advising customers on wine/food selection. Manage all concerns and complaints from guests.

  • Restaurant Manager of a StartUp Project

    "Mezzalibbra Burger and Bakery" & “Peperino Pizza & Grill” - Udine, Italie

    Restauration - Management
    janvier 2014 - février 2016 · 2 ans et 2 mois

    Conduct and establish market index together with the owning company, build up detailed business product plan, accurate research of close competitors, restyling of the interior design, acquisition of job licenses, assembling equipments regarding kitchen and service stations, hire and train staff members, create and finalize food & beverage menu, promote and develop the concept all around the web network. Manage and coordinate both restaurants by improving all controllable costs throughout accurate inventory opperations, thereby maximising financial performance directly reporting to the owner. Focused on the development of the brand and the continuous growth of the product. Supervise promotional campains, events and marketing operations. Ensuring toghether with the Head Chef food offer and quality ingredients. Responsible of effectively managing and training the restaurant team to provide excellent service. Maintaining high standards quality hygiene. Advising customers on wine/food selection. Manage all concerns and complaints from guests.

  • Assistant Manager / Restaurant Manager

    “Roomersz Bar” - Trieste, Italie

    Restauration - Management
    mars 2011 - novembre 2013 · 2 ans et 10 mois

    Provide administrative and operational support. Manage food preparation, serve, collect payments, manage the cash register, maintain supplies, provide customer support and train new employees. A spirit of teamwork, leadership, resilience, customer service orientation, knowledge of food management and good communication skills have been fundamental in my work growth. As a restaurant manager my main goal was to to ensure that the restaurant operates efficiently and profitably. Having a track record of maximizing guest satisfaction and profitability whilst maintaining high standards of food and service and also present a positive and fashionable image of the business.

  • Head Bartender / Restaurant Manager

    Roomersz Restaurant & Lounge" - Innenstadt, Frankfurt am Main, Allemagne

    Bar
    mars 2010 - novembre 2013 · 3 ans et 10 mois

    Provide administrative and operational support. Manage food preparation, serve, collect payments, manage the cash register, maintain supplies, provide customer support and train new employees. A spirit of teamwork, leadership, resilience, customer service orientation, knowledge of food management and good communication skills have been fundamental in my work growth. As a restaurant manager, my main goal was to ensure that the restaurant operates efficiently and profitably. Having a track record of maximizing guest satisfaction and profitability whilst maintaining high standards of food and service and also present a positive and fashionable image of the business.

  • Room Service Attendant / F&B Attendant

    Hotel Hassler - Rome, Italie

    Restauration service
    septembre 2008 - décembre 2010 · 2 ans et 4 mois

    Provided exceptional customer services to hotel guests and restaurant guests in 5*****L property. Assisting, running food and refilling beverages in the restaurant dining room, banquets and private parties. Demonstrated the ability to interact with customers from diverse cultures and backgrounds by expressing great communication skills and promoting sales. Demonstrated organization and ability to handle stressful situations. Visually monitor and take corrective action to ensure food quality and service standards are met.

  • Room Service Attendant / F&B Attendant

    Hotel Hassler" - Roma, Italie

    Restauration service
    septembre 2007 - janvier 2010 · 2 ans et 5 mois

    Provided exceptional customer services to hotel guests and restaurant guests in 5*****L property. Assisting, running food and refilling beverages in the restaurant dining room, banquets and private parties. Demonstrated the ability to interact with customers from diverse cultures and backgrounds by expressing great communication skills and promoting sales. Demonstrated organization and ability to handle stressful situations. Visually monitor and take corrective action to ensure food quality and service standards.

  • Flight attendant

    “Blue Panorama SpA” & “Neos SpA” & “EuroflySpA” - Rome, Italie

    Hôte/Hôtesse
    janvier 2005 - mai 2008 · 3 ans et 5 mois

    Provide outstanding customer service to all passengers and ensure passenger and cabin safety. Assist during boarding and deboarding, demonstrate safety equipment and procedures. Sell and serve beverages, meals and snacks, and attend to passenger needs throughout flight duration. Comply with company policies and federal regulations.

  • Flight attendant

    Blue Panorama SpA

    Hôte/Hôtesse
    janvier 2005 - juin 2007 · 2 ans et 6 mois

    Provide outstanding customer service to all passengers and ensure passenger and cabin safety. Assist during boarding and deboarding, demonstrate safety equipment and procedures. Sell and serve beverages, meals and snacks, and attend to passenger needs throughout flight duration. Comply with company policies and federal regulations.

Éducation

  • Hospitality Management

    European international school of Hospitality - Naples, Italie

    janvier 2014 - mars 2015

    Knowledge in hospitality management procedures and F&B operational and techical skills

  • Diploma

    PIO XI - Rome, Italie

    septembre 1999 - juillet 2004

    Liceo Classico

  • High School Diploma

    Institute Pius XI, via Umbertide 14

    septembre 1999 - avril 2004

Langues

3 langues

  • Italien

    Bilingue ou langue natale

  • Anglais

    Compétence professionnelle complète

  • Espagnol

    Compétence professionnelle

Informations personnelles

Nationalités

  • Italien

Date de naissance

August 21st 1985

Permis de conduire

Oui

Compétences

12 compétences

  • Client care
  • • Excellent Communication Skills.
  • F&B Managment
  • HACCP certification
  • Leadership
  • Master Hospitality Management-Professional Trainin
  • organizational skills management
  • Problem solving
  • Service client
  • strong attitude to international relations
  • Team Building
  • training knowledge
Connexions
GIANCARLO PASTORE
Amministratore chez CIPAS TM
Morris Lorusso
Director of Sales chez Hosco
ARVIND PANCHAL
Network & Security Administrator & Cybersecurity Advisor & Ethical Hacker chez Wafra Group of Compaines
Voir 20 connexions
Suivi
Hill Robinson Yacht Management Galleria Vik Milano The St. Regis Downtown Dubai
The St. Regis Downtown Dubai
Dubai, Émirats arabes unis
Autres membres
Luca Cagnotti
Rome, Italie
Lucio Russo
Turin, Italie
Miriam Borrega
Rome, Italie
Adriana Alec
Rome, Italie
Voir plus
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