Other skills
Other skills
In diversity we find the greatest learning experiences and become more integral professionals capable of interacting and cooperating within multiple environments and markets, which is a key quality in this industry.
I am passionate for the hospitality industry and that motivates me to exceed my own limits to learn and acquire new skills. This combined with my international experience and my multi-departmental knowledge, make me a strong addition to any hard-working team and a focused leader, whom out of experience, can make wonderful changes to help in the ongoing success of the company that give me the opportunity to do so.
10 ans et 11 mois
• Check-in and check-out. • Listen, solve and report any kind of complains from guests • Place special request in the system to be deliver to guests • Cash handling • Night audit: check all the operations of the front desk team of the day, report mistakes and correct them, prepare all the arrivals and departures for the next day and fulfill all necessary processes for the closure of the day. • Have complete knowledge about the property to answer any question or concern from any guest. • Prepare keys and use proper vocabulary with mobile check-in guests. • Up-selling better room types or SPA packages. • Be aware of the lobby area and keep it tidy. • Train several new associates.
• Answer external calls, address them to the right departments and solve any question or request. • Answer internal calls, assign and respond to all requests, questions and solve any issue or complain from the guests. • Make written communication, check and follow up of the improvement opportunities and guest problems. • Record, add to the system and do all wake-up calls at the requested times. • In daily bases, be aware and add to the system all lost & found items, to give them back to the guests in their next stay. • Update all the guests review reports received by all channels and notify any improvement opportunity that needs follow-up. • Train new staff for the position.
-Night Auditor -Rooms Controller -Front Desk Agent -AYS Agent -AYS Runner
• Cash flow management • "Mise en place" and service • Preparation and making alcoholic (cocktails) and non-alcoholic beverages • Direct and constant interaction with guests • Handle difficult situation with guests • Constant cleaning • Inventory up to date procedures • High Season ( "Montreux Jazz Festival" ) working also in external establishment for high demand in the area
• Fulfilling established goals • Checking clients' documents for the different credits offered by the company or asked by the clients • Continuos communication concerning the alocation of payment in complex cases • Continuos trainings for updating the last regulations for the credit documents audit and new credits, or some meetings related to the company certification process
• Control viewings to the different clients of the company and making the agencies advisors aware about the new products launched and motivate them to use the provided tool, some of the most renowned tourism agencies of this country • Looking for new agreements through viewings to agencies that ignore the company • Developing written reports of the viewings to the agencies and making each general meeting record of the company • Providing financial quotations for tourist holidays
• Serving customers • Cash handling • Checking available amounts and needed for the different products • Leading the others employees in their own tasks
1 year
4 langues
Espagnol
Bilingue ou langue natale
Anglais
Bilingue ou langue natale
Grec
Compétence professionnelle limitée
Français
Notions élémentaires
Nationalités
Colombien
Date de naissance
December 20th 1993
4 compétences
1 information partagée
Other skills
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