Mariia Onikii

Mariia Onikii

Étudiant(e) de EAE Business School
Actuellement à Barcelona, Espagne

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À propos de moi

I am an enthusiastic, goal-oriented and determined professional who is looking for an opportunity to succeed in a dynamic company.

I believe my self-motivated driven personality together with a positive attitude, adaptability, desire to always learn and grow, passion for people, hospitality and tourism, combined with a solid educational background and 2+ years of different experience within tourism and hospitality industry would make me one of your great assets.

Expérience

3 ans et 4 mois

  • Event Planning Coordinator

    Hyatt Regency Dubai Creek Heights - Dubai, Émirats arabes unis

    Événementiel
    mai 2017 - juin 2018 · 1 an et 2 mois

    Duties included acting as a Event specialist in the area of events and catering, covering the relationship building and account management, as well as event management. Being responsible for the group segment of the hotel; meetings, conferences, events and room-only leisure and business groups.

  • Rooms controller

    JW Marriott - Austin, TX, États-Unis

    Hébergement
    octobre 2016 - janvier 2017 · 4 mois

    Duties included supporting all the areas (Front Office, Housekeeping, Revenue Management, Engineering, Group Housing and Marketing) that have impact on room inventory control. Running, reviewing and processing daily reports and logs. Understanding current and future demands for the hotel, providing a strategic plan which allows for optimal selling. Being in charge of the group blocking and overseeing the direction of transient blocking according to the event planners’ and guests’ needs. Leading the front office team and being a system expert(FS PMS, MARSHA) provide trainings when needed.

  • Guest Service Representative & At Your Service Agent

    JW Marriott Austin - Austin, TX, États-Unis

    Réception
    mai 2016 - septembre 2016 · 5 mois

    Duties included organizing, confirming, processing all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Supplying guests with directions and information regarding the property as well as the local area. Making all guests feel warm and welcome and be as helpful and friendly as possible at any time. Operating telephone switchboard and dispatch stations in order to receive and process guests’ requests and communicate within departments. Answering, recording, and processing all guest calls, requests, questions, or concerns. Providing information to current and potential guests regarding accommodation, space and dining options within the hotel/in the area and act as a sales agent at all times.

  • Night Auditor

    JW Marriott Austin - Austin, TX, États-Unis

    Réception
    janvier 2016 - avril 2016 · 4 mois

    Duties included balancing hotel and restaurants transactions, accurately recording all revenue and statistics, running, completing and auditing all daily reports. Working as a Guest Service Representative and At Your Service Agent. Making all guests feel warm and welcome and be as helpful and friendly as possible at any time. Act as an ecxellent team member and manage to provide a perfect JW service to all guests in almost always fully commited 1012 rooms hotel with the help of only 5-6 other team members.

  • Guest Relations Officer

    Four Seasons Resort Mauritius At Anahita - Beau Champ, Maurice

    Hébergement
    juillet 2014 - janvier 2015 · 7 mois

    Main duties included ensuring smooth arrival, departure and vacation experience of the guests, processing payments and providing information and assistance to all guests and visitors; providing personalized service through planning and organizing guests’ holydays, anticipating their needs, responding promptly, acknowledging all guests concerns and assisting with any possible issues. As well as assisting sales and marketing department with site visits adn presentations for travel agents and companies.

  • Front Desk Agent

    Riviera Boutique Hotel - Kyiv, Ukraine

    Réception
    mars 2013 - juillet 2013 · 6 mois

    Duties included providing telephone, administrative and reception services as well as welcoming visitors, proceeding check-in/check-out, providing each guest with personalized service, supplying information about events and activities in the hotel/city and dealing with any guest issues and enquiries.

Éducation

Études en cours

  • Master's Degree in Marketing and Sales

    EAE Business School

    octobre 2019 - Maintenant

  • Bachelor of Business Administration in Hospitality Management

    Glion Institute of Higher Education - Glion-sur-Montreux, Suisse

    août 2012 - décembre 2015

Langues

4 langues

  • Ukrainien

    Bilingue ou langue natale

  • Anglais

    Bilingue ou langue natale

  • Russe

    Bilingue ou langue natale

  • Espagnol

    Compétence professionnelle

Informations personnelles

Nationalités

  • Ukrainien

Date de naissance

June 05th 1994

Compétences

20 compétences

  • Adaptability
  • Communication
  • Conflict Resolution
  • Creativity
  • Customer-service
  • FS PMS
  • Guestware
  • Leadership
  • Marsha
  • Micros
  • MS Excel
  • MS PowerPoint
  • Ms word
  • Opera PMS
  • Sales
  • Self-motivation
  • Strategic thinking
  • Teamwork
  • Time management
  • Work under Pressure
Connexions
Mathieu Lombard
Junior Operations Manager chez Meininger Hotels
Miguel Leon Reyes
Camarero en H10 Hotels
Ahmed Gamal
shift leader chez royal plaza hotel
Voir 7 connexions
Suivi
Nobu Hotel Barcelona
Barcelona, Espagne
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Voir 223494 membres