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À propos de moi
I am an enthusiastic, goal-oriented and determined professional who is looking for an opportunity to succeed in a dynamic company.
I believe my self-motivated driven personality together with a positive attitude, adaptability, desire to always learn and grow, passion for people, hospitality and tourism, combined with a solid educational background and 2+ years of different experience within tourism and hospitality industry would make me one of your great assets.
Expérience
3 ans et 4 mois
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Event Planning Coordinator
Hyatt Regency Dubai Creek Heights - Dubai, Émirats arabes unis
Événementielmai 2017 - juin 2018 · 1 an et 2 moisDuties included acting as a Event specialist in the area of events and catering, covering the relationship building and account management, as well as event management. Being responsible for the group segment of the hotel; meetings, conferences, events and room-only leisure and business groups.
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Rooms controller
JW Marriott - Austin, TX, États-Unis
Responsable Hébergementoctobre 2016 - janvier 2017 · 4 moisDuties included supporting all the areas (Front Office, Housekeeping, Revenue Management, Engineering, Group Housing and Marketing) that have impact on room inventory control. Running, reviewing and processing daily reports and logs. Understanding current and future demands for the hotel, providing a strategic plan which allows for optimal selling. Being in charge of the group blocking and overseeing the direction of transient blocking according to the event planners’ and guests’ needs. Leading the front office team and being a system expert(FS PMS, MARSHA) provide trainings when needed.
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Guest Service Representative & At Your Service Agent
JW Marriott Austin - Austin, TX, États-Unis
Relations clientmai 2016 - septembre 2016 · 5 moisDuties included organizing, confirming, processing all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Supplying guests with directions and information regarding the property as well as the local area. Making all guests feel warm and welcome and be as helpful and friendly as possible at any time. Operating telephone switchboard and dispatch stations in order to receive and process guests’ requests and communicate within departments. Answering, recording, and processing all guest calls, requests, questions, or concerns. Providing information to current and potential guests regarding accommodation, space and dining options within the hotel/in the area and act as a sales agent at all times.
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Night Auditor
JW Marriott Austin - Austin, TX, États-Unis
Réceptionjanvier 2016 - avril 2016 · 4 moisDuties included balancing hotel and restaurants transactions, accurately recording all revenue and statistics, running, completing and auditing all daily reports. Working as a Guest Service Representative and At Your Service Agent. Making all guests feel warm and welcome and be as helpful and friendly as possible at any time. Act as an ecxellent team member and manage to provide a perfect JW service to all guests in almost always fully commited 1012 rooms hotel with the help of only 5-6 other team members.
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Guest Relations Officer
Four Seasons Resort Mauritius At Anahita - Beau Champ, Maurice
Relations clientjuillet 2014 - janvier 2015 · 7 moisMain duties included ensuring smooth arrival, departure and vacation experience of the guests, processing payments and providing information and assistance to all guests and visitors; providing personalized service through planning and organizing guests’ holydays, anticipating their needs, responding promptly, acknowledging all guests concerns and assisting with any possible issues. As well as assisting sales and marketing department with site visits adn presentations for travel agents and companies.
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Front Desk Agent
Riviera Boutique Hotel - Kyiv, Ukraine
Réceptionmars 2013 - juillet 2013 · 6 moisDuties included providing telephone, administrative and reception services as well as welcoming visitors, proceeding check-in/check-out, providing each guest with personalized service, supplying information about events and activities in the hotel/city and dealing with any guest issues and enquiries.
Éducation
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Master's Degree in Marketing and Sales
EAE Business School
octobre 2019 - juillet 2020 -
Bachelor of Business Administration in Hospitality Management
Glion Institute of Higher Education - Glion-sur-Montreux, Suisse
août 2012 - décembre 2015
Langues
4 langues
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Russe
Bilingue ou langue natale
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Anglais
Bilingue ou langue natale
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Ukrainien
Bilingue ou langue natale
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Espagnol
Compétence professionnelle
Informations personnelles
Nationalités
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Ukrainien
Date de naissance
June 05th 1994
Compétences
20 compétences
- Adaptability
- Communication
- Conflict Resolution
- Creativity
- Customer-service
- FS PMS
- Guestware
- Leadership
- Marsha
- Micros
- MS Excel
- MS PowerPoint
- Ms word
- Opera PMS
- Sales
- Self-motivation
- Strategic thinking
- Teamwork
- Time management
- Work under Pressure
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