Marta Fanega-Valencia

Marta Fanega-Valencia

Étudiant(e) de CETT-UB Tourism / Hospitality / Gastronomy - Educational & Research
Actuellement à Barcelona, Espagne

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Expérience

1 an et 6 mois

  • Front Desk Agent

    Hotel Arts Barcelona - Barcelona, Espagne

    Réception
    juin 2018 - octobre 2018 · 5 mois

    Welcome and recognize all guests, anticipate and fulfill all their needs, and thank guests with genuine appreciation for their choice of accommodation. Process all guest check-ins by confirming the reservation, assigning the room and issuing the room key. Process all types of payment, such as room charges, cash, checks, debit or credit. Process all check-outs, including resolution of any disputes. Speak to others in a clear, professional language; answer using proper etiquette. Respond to and correctly process all guests' calls, messages, requests, questions or concerns. Run daily reports, identify any special requests, and verify the accuracy of reports. Complete cash register and closure reports in the computer system. Count the bank at the beginning and end of the shift. Develop and maintain positive working relationships with others.

  • Junior Travel Consultant

    Algarve Lifestyle - Faro, Portugal

    Conciergerie
    février 2018 - juin 2018 · 5 mois

    Support to different departments of a luxury lifestyle concierge and DMC agency located in the Algarve, southern Portugal. Duties: - Helping translate to Spanish the contents of the website - Updating website and social media content, in English and Spanish - Helping on marketing focused on the Spanish / Latin American markets

  • Travel Agent Assistant

    Bedooin - Barcelona, Espagne

    Ventes et marketing
    février 2017 - juin 2017 · 5 mois

    Support to different departments of an innovative OTA specialized in personalized trips, based in Barcelona. Duties: - Product department: itinerary writing, map creation, contact with tourist offices - Booking department: customer service, documentation sending, booking management - Marketing department: newsletter sending, maintenance and blog content, social networks maintenance (Facebook, Twitter and Instagram)

  • Guest Relations Trainee

    Hotel Arts Barcelona - Barcelona, Espagne

    Relations client
    mars 2017 - avril 2017 · 3 mois

    ETT staff in training for the Easter 2017 campaign of a renowed 5* luxury hotel in Barcelona. Duties: - Engage guests in the lobby, interact, identify needs and solve demands. Create WOW Stories. - Back office duties to plan, highlight and control VIP stays. - Organize amenities for VIPS, oversee hotel operations around them. - Escort guests to where they need. Answer questions about locations and give information about activities in Barcelona. - Help Front Desk when rooming guests.

  • Revenue Manager Assistant

    Eric Vökel Boutique Suites - Barcelona, Espagne

    Revenue Management
    octobre 2016 - décembre 2016 · 3 mois

    Internship in a luxury accommodation company as Revenue Manager Assistant, based in Barcelona. Duties: - Closing sales, price changes - Contact with OTAs - Use of Channel Manager, Extranet, Protel, Excel - Helping the Departments of Marketing and Reservations

  • Event Hostess

    Toté Vignau S.L - Barcelona, Espagne

    Hôtesse
    février 2016 - février 2016 · 1 mois

    Event Hostess for specific events of different companies during the Mobile World Congress, held in Barcelona. Duties: - Reception of guests - Taking care of the wardrobe.

Éducation

Études en cours

  • International Tourism & Hospitality Management

    CETT-UB Tourism / Hospitality / Gastronomy - Educational & Research - Barcelona, Espagne

    septembre 2015 - Maintenant

    Fully taught in English. Currently attending second year.

  • Expeditionary at Ruta Quetzal BBVA

    Ruta Quetzal BBVA - Madrid, Espagne

    juillet 2016 - août 2017

    The Ruta Quetzal is a project of education and cultural exchange of young people led by the famous Spanish adventurer Miguel de la Quadra-Salcedo, created in 1979 at the request of King Juan Carlos I of Spain. Throughout its 37 years of life (30 editions), the Ruta Quetzal has managed to unite more than 10,000 young people, traveling through more than 20 countries to show the wonders of Ibero-American culture and civilizations, as well as its common aspects and its Contrasts with Spain. It is directed by Miguel de la Quadra-Salcedo and is commanded by Jesus Luna Torres as Head of Camp. The Ruta Quetzal is attached to the Secretariat of State for International Cooperation and Ibero-America of the Ministry of Foreign Affairs and Cooperation of Spain, and sponsored by the Ibero-American General Secretariat (SEGIB), has been declared of national interest by more than 30 countries And is also endorsed by the European Union. Since 1990, the expedition has been a cultural program declared "of Universal Interest" b

Langues

6 langues

  • Espagnol

    Bilingue ou langue natale

  • Catalan

    Bilingue ou langue natale

  • Anglais

    Compétence professionnelle complète

  • Français

    Compétence professionnelle

  • Allemand

    Compétence professionnelle limitée

  • Portugais

    Notions élémentaires

Informations personnelles

Nationalités

  • Espagnol

Date de naissance

June 26th 1997

Compétences

11 compétences

  • Client care
  • Committed
  • Content creation
  • Creative thinking
  • Hardworker
  • Luxury clientele
  • Opera PMS
  • People Skills
  • Proactive
  • Social Media
  • Teamworker

Informations complémentaires

2 informations partagées

  • Vice-president of the QAM non-profit Association

    Vice-president of the Quetzales Asociados Madrileños (QAM), a leisure association that promotes events between former participants in the Ruta Quetzal-BBVA program (November 2016 - present). In charge of planning, development and promotion of several multitudinary events throughout the year.

    http://qammadrid.wixsite.com/webqam

  • Leisure Activities Instructor/Camp Counselor

    Volunteer as a Leisure Activities Instructor/Camp counselour at a Scouting Group called Esplai Uraka, in my hometown, Begues (September 2013 - present). In charge of:
    - Designing the educative project for the specific group of kids.
    - Meeting the group of kids and carrying out the planned activities every Saturday afternoon, and also during summer camps and easter retreats.

    http://esplaiuraka.begues.ppe.entitats.diba.cat/

Connexions
GIANCARLO PASTORE
Amministratore presso CIPAS TM
Rajmilan Poudel
Co-Founder chez Hospitality Bridge
MUHAMMAD SAIFUL ISLAM
Senior Executive - Front Office & Reservation chez Nazimgarh Garden Resort
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