Mary Grace Castaneda

Mary Grace Castaneda

Spa Therapist and Spa Concierge chez Raffles Hotels and Resorts
Actuellement à Philippines

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À propos de moi

Worked in luxury hotels for 15years in the Philippines and also in Singapore.
Degree holder of Bachelor of Science in Tourism. Have a diploma in holistic massage (ITEC). Very hardworking person and willing to learn new skills and knowledge.
❖ Fluent in English
❖ Computer Literate.
❖ Knowledge on how to use Fidelio, Micros, Opera and Book for Time.
❖ Knowledgeable about cashiering, doing daily revenue and cash reports.
❖ Have knowledge in Telephone Operating.
❖ Can easily communicate with guests.
❖ Knows how to deal with superiors and co-workers.

Expérience

15 ans et 3 mois

  • Spa Therapist and Spa Concierge

    Raffles Hotels and Resorts - Singapour

    Spa
    juillet 2019 - juin 2020 · 1 an

    Concierge Duties and Responsibilities: ● Welcoming and greets guests upon entering the Spa. ● Answering all phone calls, attend to phone and guest, walk-in enquiries. ● Confirming all spa guest reservations for massage and body treatments. ● Ensure that bookings are given equally to therapists. ● Offers assistance and consultation on Spa according to set Standards. ● Do all cashiering functions. ● Accept responsibilities and to show initiative in decision making when handling guests objections, in order to enhance guest satisfaction. ● Responsible for cleanliness. ● To update our existing clients on all upcoming new services/products launches. ● Do reports for the sales and daily revenue of the spa. ● Responsible for selling all spa products to all guests. ❖ Fluent in English ❖ Computer Literate. ❖ Knowledge on how to use Fidelio, Micros, Opera and Book for Time. ❖ Knowledgeable about cashiering, doing daily revenue and cash reports. ❖ Have knowledge in Telephone Operating. ❖ Can easily communicate with guests. ❖ Knows how to deal with superiors and co-workers. Spa Therapist Duties and Responsibilities: • Perform a professional Shiatsu massage, Swedish massage, Deep tissue massage, Aromatherapy massage, Slimming massage and Body Scrub. gue and body treatments to guests. With the spa standards and certified protocols. Shiatsu massage, Swedish massage, Deep tissue massage, Aromatherapy massage, Slimming massage and Body Scrub. • Sell spa packages. • Advise customers of any forthcoming events or promotions. • Maintain and manage promotional products. • Handles all customer complaints and ensures adequate follow-up. • Ensure cleanliness of the spa is maintained. • Support the manager in the day to day operations of the spa.

  • Spa Concierge and Spa Therapist

    St.Regis Hotel - Singapour

    Spa
    février 2017 - juin 2019 · 2 ans et 5 mois

    Concierge Duties and Responsibilities: ● Welcoming and greets guests upon entering the Spa. ● Answering all phone calls, attend to phone and guest, walk-in enquiries. ● Confirming all spa guest reservations for massage and body treatments. ● Ensure that bookings are given equally to therapists. ● Offers assistance and consultation on Spa according to set Standards. ● Do all cashiering functions. ● Accept responsibilities and to show initiative in decision making when handling guests objections, in order to enhance guest satisfaction. ● Responsible for cleanliness. ● To update our existing clients on all upcoming new services/products launches. ● Do reports for the sales and daily revenue of the spa. ● Responsible for selling all spa products to all guests. ❖ Fluent in English ❖ Computer Literate. ❖ Knowledge on how to use Fidelio, Micros, Opera and Book for Time. ❖ Knowledgeable about cashiering, doing daily revenue and cash reports. ❖ Have knowledge in Telephone Operating. ❖ Can easily communicate with guests. ❖ Knows how to deal with superiors and co-workers. Spa Therapist Duties and Responsibilities: • Perform a professional Shiatsu massage, Swedish massage, Deep tissue massage, Aromatherapy massage, Slimming massage and Body Scrub. gue and body treatments to guests. With the spa standards and certified protocols. Shiatsu massage, Swedish massage, Deep tissue massage, Aromatherapy massage, Slimming massage and Body Scrub. • Sell spa packages. • Advise customers of any forthcoming events or promotions. • Maintain and manage promotional products. • Handles all customer complaints and ensures adequate follow-up. • Ensure cleanliness of the spa is maintained. • Support the manager in the day to day operations of the spa.

  • Spa Therapist

    Mandarin Oriental Singapore - Singapour

    Spa
    septembre 2014 - novembre 2016 · 2 ans et 3 mois

    Spa Therapist Duties and Responsibilities: • Perform a professional Shiatsu massage, Swedish massage, Deep tissue massage, Aromatherapy massage, Slimming massage and Body Scrub. gue and body treatments to guests. With the spa standards and certified protocols. Shiatsu massage, Swedish massage, Deep tissue massage, Aromatherapy massage, Slimming massage and Body Scrub. • Sell spa packages. • Advise customers of any forthcoming events or promotions. • Maintain and manage promotional products. • Handles all customer complaints and ensures adequate follow-up. • Ensure cleanliness of the spa is maintained. • Support the manager in the day to day operations of the spa.

  • Studio Sales Assistant

    Bikram Yoga - Singapour

    Commercial
    août 2013 - septembre 2014 · 1 an et 2 mois

    Answer all inquiries of the clients. Do sales revenue Do sales reports

  • Spa Therapist

    Elements Wellness - Singapour

    Spa
    octobre 2008 - novembre 2012 · 4 ans et 2 mois

    Spa Therapist Duties and Responsibilities: • Perform a professional Shiatsu massage, Swedish massage, Deep tissue massage, Aromatherapy massage, Slimming massage and Body Scrub. gue and body treatments to guests. With the spa standards and certified protocols. Shiatsu massage, Swedish massage, Deep tissue massage, Aromatherapy massage, Slimming massage and Body Scrub. • Sell spa packages. • Advise customers of any forthcoming events or promotions. • Maintain and manage promotional products. • Handles all customer complaints and ensures adequate follow-up. • Ensure cleanliness of the spa is maintained. • Support the manager in the day to day operations of the spa.

  • Spa Therapist

    Sofitel Hotel - Philippines

    Spa
    juin 2004 - septembre 2008 · 4 ans et 4 mois

    Spa Therapist Duties and Responsibilities: • Perform a professional Shiatsu massage, Swedish massage, Deep tissue massage, Aromatherapy massage, Slimming massage and Body Scrub. gue and body treatments to guests. With the spa standards and certified protocols. Shiatsu massage, Swedish massage, Deep tissue massage, Aromatherapy massage, Slimming massage and Body Scrub. • Sell spa packages. • Advise customers of any forthcoming events or promotions. • Maintain and manage promotional products. • Handles all customer complaints and ensures adequate follow-up. • Ensure cleanliness of the spa is maintained. • Support the manager in the day to day operations of the spa.

Éducation

Langues

2 langues

  • Philippin

    Bilingue ou langue natale

  • Anglais

    Bilingue ou langue natale

Informations personnelles

Nationalités

  • Philippine

Compétences

1 compétence

  • Computer literate(word.po

Informations complémentaires

1 information partagée

Suivi
Lyceum of the Philippines University Four Seasons Hotels & Resorts Celebrity Cruises
Celebrity Cruises
Miami, FL, États-Unis
Autres membres
Zhyrril Eito
Taguig, Philippines
Anne Siegene Quitevis
Manille, Philippines
John Kailee Ngen
Pasay, Philippines
Christopher Alfonso Malate
Las Piñas, Philippines
Voir plus
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