Mary Kiilu

Mary Kiilu

Restaurant Supervisor chez Pascal Tepper French Restaurant
Actuellement à Émirats arabes unis

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À propos de moi

A focused, detail-oriented Restaurant Supervisor, Professionally with more 4 years’ experience combining restaurant, lounge management, business operations, customer service relations and guest relations expertise to streamline hospitality and dinning operations, and accelerate revenue growth. An exceptional leader and communicator with proven record of accomplishment of cultivating, training and guiding teams prepared to exceed expectations


11 ans et 1 mois

  • Restaurant Supervisor

    Pascal Tepper French Restaurant - Émirats arabes unis

    Restauration service
    décembre 2015 - Maintenant · 4 ans

     Conduct numerous employees.  Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.  Ensures compliance with all food & beverage policies, standards and procedures by training, supervising.  Understands employee positions well enough to perform duties in employees' absence.  Maintains service and sanitation standards in restaurant, bar/ lounge and room service areas.  Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.  Encourages and builds mutual trust, respect, and cooperation among team members.  Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.  Develops specific goals and plans to prioritize, organize, and accomplish your work.  Ensures and maintains the productivity level of efficiency and consistency

  • Head Waitress

    InterContinental Hotels Group® - Dubai, Émirats arabes unis

    Restauration service
    février 2010 - avril 2015 · 5 ans et 3 mois

     Oversaw and assisted with supervising the restaurant inlcuding140 seats,  Supported staff development by creating and implementing training plans and sessions, and ensuring they remained abreast of vital updates including house count and menu changes.  Monitored administrative processes by coordinating and managing attendance records, staff rosters and logbook.  Ensure that all food and products are high quality and prepare and served following set standards. Continually strived to develop staff in all areas of Supervisory and professional development. Pass on information from upper management to employees and vice versa. Prepare and submit performance reports

  • F&B Team Leader

    Crowne Plaza Dubai - Dubai, Émirats arabes unis

    Restauration service
    janvier 2009 - janvier 2010 · 1 an et 1 mois

    Led operations for restaurant including 105 seats (indoor & outdoor) by assisting Assistant Restaurant Manager on the floor and providing assistance with management and administrative responsibilities.  Contributed to dining floor initiatives and coordinating table layout.  Maintained staff efficiency and provided an exceptional guest experience by training, coaching and mentoring team members on procedures, best practices and standards

  • F&B Captain

    El Chico Mexican Restaurant - Dubai, Émirats arabes unis

    Restauration service
    avril 2008 - janvier 2009 · 10 mois

    Led operations for restaurant with 115 seating capacity as New-Hire Trainer by ensuring staff remained abreast of standards and operating procedures, and maintaining employee schedule. Also, stand in the manager’s absence.  Additional responsibilities included monitoring inventory and participating in food and beverage meetings.  To ensure the smooth running of the Outlet,  Establish and maintains effective employee relations,  To ensure the company standards are maintained in a regularly basis.  Maintains a clean and hygiene work areas,  To ensure all HACCP guidelines are achieved and maintained,  Conducted briefing and SOP training for the staff.


  • Hospitality& Business Administration

    Kenya Utalii College - Nairobi, Kenya

    avril 2003 - juillet 2006

    Majored Hospitality Management


1 langue

  • Anglais

    Bilingue ou langue natale

Informations personnelles


  • Kenyan

Permis de travail

  • Émirats Arabes Unis

Date de naissance

November 12th 1988

Permis de conduire



15 compétences

  • Excellent customer care
  • F&B management
  • F&B micros
  • First aid/CPR certified
  • food cost
  • Good problem solver
  • Great customer service
  • HACCP certified
  • hotel opening
  • Hotel trained
  • Level 3 food safety
  • Micros POS
  • MyMicros
  • Pre-opening a restaurant
  • Staff-training
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