Michalis Fragkakis

Michalis Fragkakis

Restaurant Manager chez The Mitre Hotel at Hampton Court Palace
Actuellement à England, Royaume-Uni

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À propos de moi

Passionate & experienced Greek hospitality professional, with a proven record and demonstrated success over more than eight years in all Food & Beverage Outlets. Able and willing to do all I takes to deliver exceptional customer service and create outstanding and memorable experiences for all guests. Perfectionist, knowledgeful, with a keen eye for detail, not willing to compromise with mediocrity. Food, Beverage & Allergens Safety- Handler & Manager certified. A very driven & rather competitive individual with clear goals, ambitions & milestones, always striving for development. Thorough knowledge of Rooms Division & high-end Hotel standards.

Expérience

6 ans et 9 mois

  • Restaurant Manager

    The Mitre Hotel at Hampton Court Palace - England, Royaume-Uni

    Restauration service
    novembre 2018 - mars 2019 · 5 mois

    - Manage and oversee the entire restaurant operation - Deliver superior guest services - Ensuring guest satisfaction - Plan and develop guest loyalty programs - Plan new and update existing menus - Plan and develop the overall restaurant marketing strategy - Participate at local food events - Respond efficiently to customer questions and complaints - Organise and supervise shifts - Manage and lead staff - Hire new employees - Training and evaluate staff performance - Estimate consumption, forecast requirements and maintain inventory - Manage restaurant supplies - Control costs and minimize waste - Nurture a positive working environment - Monitor operations and initiate corrective actions - Implement innovative strategies to improve productivity and sales

  • Bar Manager

    Mythical Blue Luxury Suites - Fira, Greece

    Restauration service
    avril 2018 - novembre 2018 · 8 mois

    • Hands- on Manager • Create several different kinds of beverage and food menus, as well as wine pairing ideas and suggestions throughout the whole season • Set and enforce quality and safety controls • Manage the business aspects of the bar area(i.e. negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, setting goals etc) • Monitor inventory of stock items to ensure said adequate stock is maintained and in order to prevent excess pours/ abuse by staff members • Review sales and beverage costs, as well as reconciling any discrepancies in accounting or other legal issues • Responsible for the creation of the F&B menus, in association with the Head Chef • Increased the F&B's revenue 2.4 times, in comparison to the previous season

  • Head Bartender/ Dining Room Supervisor- Manager

    Louis Infinity Blu - Protaras, Chypre

    Restauration autre
    mars 2017 - décembre 2017 · 11 mois

    • Supervised all dining room & kitchen activities in order to ensure optimal quality of all production • Hired, trained, counseled, disciplined & supervised F/B staff on a daily basis, making sure all safety and high quality standards and procedures were met • Menu revision in favour of less labor costs/ more profitability • Responsible for all work shifts, storage supplies, requisition activities and weekly evaluations • Brought brand new, fresh ideas in the interest of the hotel, as guests were leaving the hotel premises having experienced a most pleasant experience while being a "guests' favourite staff member" • Created and established bar guidelines to be followed throughout service for the following years

  • Bar Manager

    Cosmogonia Bar & Restaurant - Athènes, Grèce

    Restauration autre
    octobre 2016 - février 2017 · 5 mois

    • Led and coordinated the set up of special events and private parties, as well as promoting them • Created and bettered the bar's recipes and menu, while also delivering exceptional service • Ensured that the bar environment is safe as per the required health standards • Reduced the bar's overall costs by 14%, while increasing sales by 39% through targeted marketing & analysis

  • Head Bartender/ Concierge

    Aria Boutique Hotel/ Constantinos Palace - Rhodes, Grèce

    Conciergerie
    avril 2016 - octobre 2016 · 7 mois

    • Resolved problems and complaints that hotel guests may have through building and maintaining healthy relationships, resulting in guest satisfaction and return visits • Planned special events, meetings, assist hotel guests with any queries while also providing them with valuable information • Performed office duties, book reservations, pick up and interact closely with VIP guests, while providing first- class service • Addressed hotel residents' concerns and issues to the GM and solve all major problems i.e. lost luggage, missed flights etc • Provided recommendations, utilising maps and brochures to explain available activities and special events to hotel residents • Personally set up VIP guests' suites, including placing personalised handwritten letters in them along with other amenities(champagne bottles etc)

  • Bartender/ Restaurant Captain

    Cosmogonia Bar & Restaurant/ The Golden Lion - England, Royaume-Uni

    Restauration autre
    février 2015 - avril 2016 · 1 an et 3 mois

    • Assisted the manager- F/B director with making plans regarding banquets, parties and special events, while also demonstrating innovating marketing ideas and strategies • Monitored the dining area to ensure best customer experience, while consistently overseeing that all duties are being performed efficiently and correctly before(mise en place), during and after the service hours • Advertised, market and recommend menu options in order to increase guest satisfaction and profits • Provided outstanding hospitality, create a warm & welcoming atmosphere, not only among the customers, but among the staff as well • Upselling and pairing specific wine varieties with targeted à la carte options

  • Barista/ Shift Manager

    Chillbox - Athènes, Grèce

    Restauration autre
    mai 2014 - février 2015 · 10 mois

  • Host/ Assistant Bartender

    Vini Bar & Restaurant - Athènes, Grèce

    Restauration autre
    juin 2013 - mai 2014 · 1 an

  • Commis de Débarrasseur/ Runner

    Vini Bar & - Athènes, Grèce

    Restauration service
    avril 2012 - juin 2013 · 1 an et 3 mois

Éducation

  • Hotel Management & Hospitality

    IIEK New York College - Athènes, Grèce

    février 2016 - mars 2018

    Hotel & Restaurant Management/ Hospitality- Tourism, A.A.

  • Lyceum Diploma

    13th Unified Upper High School of - Athènes, Grèce

    septembre 2010 - juin 2013

    Computer science & Technology

Langues

6 langues

  • Grec

    Bilingue ou langue natale

  • Anglais

    Bilingue ou langue natale

  • Roumain

    Compétence professionnelle limitée

  • Allemand

    Compétence professionnelle limitée

  • Italien

    Notions élémentaires

  • Espagnol

    Notions élémentaires

Informations personnelles

Nationalités

  • Grec

Date de naissance

February 14th 1995

Compétences

38 compétences

  • A team player
  • Cocktail knowledge
  • Computer knowledge
  • Cooking knowledge
  • Cost control
  • Creative and hardworking
  • Creativity and innovation
  • Digital marketing
  • Effective communicator
  • Email marketing
  • Envision
  • excellent customer service skills
  • Excellent leadership
  • F&B knowledge
  • Food and safety
  • Food knowledge
  • Good team leader
  • Health and safety
  • Highly professional
  • High quality service
  • Hotel development
  • Improvement and quality
  • Intellectual
  • IT knowledge
  • Managing a team
  • Menu development
  • Optimist
  • Passion for details.
  • profit
  • Reliable and responsible
  • Spirit knowledge
  • Stong team work
  • Strong supervisory skills
  • success
  • Team development
  • Team motivation
  • Well groomed
  • Wine knowledge
Connexions
Hermes Recruitment
Hospitality Recruiter chez Hermes Recruitment
Subhajit Sikder
Guest Service Associate chez Radisson Hotel Group
Antonios Prassas
Maitre d' hotel chez Charisma Suites
Voir 14 connexions
Suivi
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