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À propos de moi
Hotel Start up with responsibility for the preparation, presentation and subsequent implementation of
the annual operating budget.
Plan Marketing & Sales activities for best commercial positioning.
Manage and coordinate all the activities of departments, working closely with the heads of
departments in order to fulfill corporate brand standards, hotel profitability and customer satisfaction.
Involved in Financial Control, suppliers selection and monitoring cost saving.
Manage Hotel team to ensure the involvement in development of business and the progression of
career.
knowledge of legal requirements, fire regulations, HACCP and other legal requirements.
Expérience
27 ans
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Hotel Manager
iH Hotels - Milan, Italie
Directionjuillet 2017 - Maintenant · 6 ans et 9 moisHotel Rebranding after full renovation, with Implementation and creation of Standards and Operating procedures Plan Marketing & Sales activities for best commercial positioning. Manage and coordinate all the activities of departments, working closely with the heads of departments in order to fulfill corporate brand standards, hotel profitability and customer satisfaction. Involved in Financial Control, I take part in the suppliers selection and monitoring cost saving. Responsible to respect of legal requirements, fire regulations, HACCP and other legal requirements.
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General Manager
Hilton Garden Inn Milan North - Milan, Italie
Directionjuillet 2015 - Maintenant · 8 ans et 9 moisManager with more than 20 years of experience in Hotel industry. I have covered the last couple of years as General Manager for a start up hotel with important Conference Center affiliated to an International and Prestigious Hotel Chain. Used to work to targets, I’m well organized with good planning skills. Serious and determined I face daily life with a positive approach.
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General Manager
Hilton Garden Inn Milan North - Milan, Italie
Directionjuillet 2015 - mars 2017 · 1 an et 9 moisHotel Start Up with responsibility for the preparation, presentation and subsequent implementation of the annual operating budget. Plan Marketing & Sales activities for best commercial positioning. Manage and coordinate all the activities of departments, working closely with the heads of departments in order to fulfill corporate brand standards, hotel profitability and customer satisfaction. Involved in Financial Control, I take part in the suppliers selection and monitoring cost saving. Manage Hotel team to ensure the involvement in development of business and the progression of career. Responsible for Quality Assurance audits. Responsible to respect of legal requirements, fire regulations, HACCP and other legal requirements.
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Assistant Manager
Palace Hotel Legnano - Legnano, Italie
Secrétaire / Assistant(e) de directionavril 2013 - juin 2015 · 2 ans et 3 moisFront Office Organization and Management. Respect and ensure respect of Standards and procedures. Constantly in contact with the other Heads of departments to ensures that information circulates smoothly between them. Develops close relationships with guests throughout their stay with the aim of gaining their loyalty. Handle guest complaints. Deliver regular reports on hotel activities, problems and resolutions. Optimise the hotel's occupancy rates and develops associated services. Ensure that all sales made comply with the sales policy as defined. Keep track of the standard of services delivered, based on guest comments and quality audits. Keeps close track of what the competition is doing. Implements the rooms pricing policy in an effort to optimise it. Carries out occasional checks on cash operations.
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Front Office Manager
Four Points by Sheraton Milan Center - Milan, Italie
Réceptionseptembre 2001 - mars 2013 · 11 ans et 7 moisFront Office Organization Management and oversee, with daily cooperation with other department. Standard and procedures control. Coordinator for Starwood Preferred Program. Front Office Staff hiring and training of front desk employees. Daily Operation of room assignment following Starwood SOP, for guest satisfaction of expectation. Crew Management and room pick up control. Opera PMS Specialist, with responsibility of system Configuration. Handling guest Complaints.
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front Office Shift Leader
Royal Hotel Mercure - Milan, Italie
Réceptionavril 1997 - août 2001 · 4 ans et 5 moisFront Office Supervisor with daily cooperation with other department. Standard and procedures control. Coordinator for Starwood Preferred Program. Front Office Staff hiring and training of front desk employees. Daily Operation of room assignment following Starwood SOP, for guest satisfaction of expectation. Crew Management and room pick up control. Opera PMS Specialist, with responsibility of system Configuration. Handling guest Complaints.
Éducation
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Hotel Management
Professional Institute for Hotel Management - Arona, Italie
septembre 1991 - juin 1996Professional Institute for Hotel Management and Food & beverage
Langues
4 langues
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Italien
Bilingue ou langue natale
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Français
Compétence professionnelle complète
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Espagnol
Compétence professionnelle complète
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Anglais
Compétence professionnelle complète
Informations personnelles
Nationalités
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Italien
Date de naissance
December 04th 1975
Compétences
14 compétences
- Booking Reservations
- Event planning
- Events
- Food & Beverge
- Front desk management
- Hotel Administration
- Human Resources Strategy
- Operations
- Reservation
- Reservations management
- Revenue
- Revenue Management
- Room Division
- Sales and Marketing
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