Miguel Luis

Miguel Luis

Chief Digital Officer chez osBelenenses SAD
Actuellement à Lisbon, Portugal

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À propos de moi

Do you have a dream? Well mine is to find a project that is open to my People Management/Marketing profile, a mix that i believe can add value to organizations.

How did i go about it?

I graduated in Organizational Psychology because companies are all about people and understanding them is the first step for designing a successful strategy.

But it's not enough. Companies are made of products/services that serve a purpose. Which customers (segmentation) in which location (positioning)? To learn more about this i took a Master in Marketing Management.

After several projects in very different companies i found that Engagement Marketing (the mix between People Management and Marketing) is where i can make a difference working on all 3 vectors of satisfaction - Candidate Experience, Employee Experience and Customer Experience.

This is my path. Interested?

E: human-resources.lis@fourseasons.com
Areas of Interest: Employer Branding | Employee Advocacy | Candidate Experience | Employee Experience | Customer Experience | People Management | Social Brand Management | Organizational Change

NOTE: All opinions are my own and don't represent the official views of Four Seasons Hotel Ritz Lisbon.

Expérience

13 ans et 3 mois

  • Community Manager

    Grupo Norte Portugal - Lisbon, Portugal

    Ventes et marketing
    juin 2019 - Maintenant · 2 mois

  • Chief Digital Officer

    osBelenenses SAD - Lisbon, Portugal

    Ventes et marketing
    août 2012 - Maintenant · 7 ans

    Social Media Management & Website Management - Results: Twitter (+7.000 followers in 4 years) | Facebook (+11.000 followers in 4 years) | Instagram (+3.000 followers in 2 years) | Ticket Management - New tourniquets, new software, better analytics | Sponsor Management

  • Assistant Director of People and Culture

    Four Seasons Hotel Ritz Lisbon - Lisbon, Portugal

    Ressources humaines
    août 2017 - juin 2019 · 1 an et 11 mois

    Supports the HR Director on Culture, Employer Branding, Recruitment, Internal Communication & Internships.

  • Director of Marketing Intelligence

    GoExpress by Transporta - Lisbon, Portugal

    Ventes et marketing
    décembre 2015 - août 2017 · 1 an et 9 mois

    To ensure that our company not only matches the competition but surpasses it we developed the Marketing Intelligence department. Increase Notoriety, Increase Sales, Increase Global Satisfaction is the challenge! Digital Customer Care Results 2016: More than 500 digital interactions | 110 evaluations on Facebook, 40 evaluations on Google MyBusiness | Less than 2 min response time on Facebook and Twitter.

  • People Director

    GoExpress by Transporta - Lisbon, Portugal

    Ressources humaines
    avril 2014 - décembre 2015 · 1 an et 9 mois

    My role was to develop all the strategic procedures and ensure a correct people management strategy. A company with over 250 workers and more than 100 years. To lead it's People Management Department is a challenge i welcomed with open arms.

  • Social Brand Manager

    CEGOC - Lisbon, Portugal

    Ventes et marketing
    septembre 2012 - mars 2014 · 1 an et 7 mois

    My main tasks included selling all of CEGOC's products and managing it's Social Brand across several platforms.

  • Human Resources Director

    Taguspark, S.A. - Lisbon, Portugal

    Ressources humaines
    juillet 2007 - décembre 2010 · 3 ans et 6 mois

    Responsible for all HR matters in Taguspark.

  • Supplier Manager

    PT Compras - Lisbon, Portugal

    Achats
    décembre 2005 - juin 2007 · 1 an et 7 mois

    Responsible for the Supplier Registration area at PT Compras; Coordinator of PT Compras ISO Certification Team (ISO 9001 Certified Company); Member of the International Committee with Telefónica, Vivo and Meditelecom, representing Portugal Telecom in all the International Negotiations.

  • Recruitment Intern

    Multipessoal - Lisbon, Portugal

    Ressources humaines
    septembre 2004 - octobre 2005 · 1 an et 2 mois

    As a trainee i was fortunate to have been mentored by a great specialist in Recruitment that allowed me to learn a great deal on interviewing candidates and competence based selection. Responsible for selecting and recruiting over 150 employees for several different companies. Made the Job description for several of the organizations workposts.

Éducation

  • e-Cornell - Lisbon, Portugal

    avril 2019 - mai 2019

    Social Media in HR: From Policy to Practice | Learn policy best practices and tools to boost results from remote teams, bring your organization closer to top talent, and personalize your employer brand.

  • Master

    INDEG - Lisbon, Portugal

    septembre 2008 - octobre 2010

    Master in Marketing Management

  • Graduate

    ISPA - Lisbon, Portugal

    septembre 2000 - décembre 2005

    Graduated in Organizational Psychology

Langues

4 langues

  • Anglais

    Bilingue ou langue natale

  • Portugais

    Bilingue ou langue natale

  • Espagnol

    Compétence professionnelle

  • Français

    Compétence professionnelle limitée

Informations personnelles

Nationalités

  • Portugais

Compétences

4 compétences

  • Employer branding
  • Human Resources
  • Social Media
  • Team / People Management

Informations complémentaires

5 informations partagées

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