Minni Ekholm

Sales & Events Planning Coordinator chez Marriott International
Actuellement à England, Royaume-Uni

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À propos de moi

Hospitality professional with over seven years of customer service experience, including the Front Office Operations and Sales&Events departments. Expert in hospitality with a result-driven approach, highly proficient in building and maintaining strong relationships with the clients. Skilled in sales and events management, for both corporate and internal events.

Looking for a new opportunity in sales&events where I can challenge myself and contribute to the department goals.

Expérience

7 ans et 10 mois

  • Sales & Events Planning Coordinator

    Marriott International - Abou Dabi, Émirats arabes unis

    Événementiel
    juillet 2018 - Maintenant · 1 an et 7 mois

    Reporting to the director of Sales and Events Planning, responsible for handling customers’ enquiries for corporate events and group bookings, providing quotations and leading the negotiation process to successfully convert leads into sales. Maximising revenue by proactively building strong and long-lasting customer relationships by fully understanding their needs. Planning and executing events up to 150 people by acting as on-property point of contact, managing all the communications with the client and liaising with the operations team to ensure a smooth function of the events. Responsible for all post-event activities, including collecting customer feedback, billing and invoicing. Analysing and planning event sales strategies to achieve monthly targets, as part of the Sales and Events Planning team.

  • Sales Representative

    SOK - Helsinki, Finlande

    Réservations
    mars 2018 - juillet 2018 · 6 mois

    Managed individual rooms’ reservations, modifications and cancellation requests in the Central Reservations Call Centre, supporting all 50 Sokos hotels in Finland, Estonia and Russia and Radisson Blu hotels in Finland. Up-sold customers to higher room categories, offering additional products and packages. Dealt with a large number of customer calls per hour to achieve business targets while ensuring consistent outstanding quality of customer service, adhering to the company’s standards.

  • Front desk

    Glo Hotels - Helsinki, Finlande

    Réception
    septembre 2017 - février 2018 · 6 mois

    Took care of the guests’ check-ins and check-outs, assigned rooms prior to their arrivals and communicated the room status with the housekeeping team. Handled both cash and card payments, and the reconciliation of transactions. Responsible for taking care of the group arrivals, receiving and responding to guest complains. In addition to the reception duties, served at the lobby bar.

  • Front Office Associate

    Marriott Marquis City Center Doha - Doha, Qatar

    Réception
    septembre 2015 - juin 2017 · 1 an et 10 mois

    Processed a large number of guest check-ins and check-outs per day, responded to guest requests while anticipating their needs. Maintained excellent relationships with repeat customers and ensured high level of customer satisfaction, solving issues or emerging complains. Promoted the loyalty program and up-sold the guests to higher room categories. In charge of the training of new interns in the Front Office department. Successfully completed a TSA up-selling techniques training and an in-house coaching program with the Sales Department.

  • Manager on Duty

    Hotel Anna - Helsinki, Finlande

    Réception
    octobre 2014 - septembre 2015 · 1 an

    Processed guest check-ins and check-outs, responsible for making bookings and invoicing guests and third-party bookers. Accountable for the night run and its reports and the reconciliation of transactions.

  • Salesperson

    S-Market - Espoo, Finlande

    Autre
    juin 2011 - décembre 2013 · 2 ans et 7 mois

    Work tasks included all cashier duties and filling the shelves. Responsible for accounting the cashbox and the lottery sales, supervising the cashiers, managing the break times and training new employees.

  • Travel specialist

    Tour Operator Pamplemousse Oy - Espoo, Finlande

    Autre
    avril 2013 - août 2013 · 5 mois

    Summer job as a travel specialist for a boutique tour operator which offers personalised trips to France. Main responsibilities included designing, selling and marketing custom-made vacations to the customers. Contacted suppliers and other stakeholders for bookings and enquiries. Invoiced customers and suppliers, managed internal customer register database and updated the company’s webpages. In charge of all the travel arrangements, including bookings for accommodations, transportations and tickets to special events and attractions.

Éducation

Langues

4 langues

  • Finnois

    Bilingue ou langue natale

  • Anglais

    Compétence professionnelle complète

  • Suédois

    Compétence professionnelle limitée

  • Français

    Notions élémentaires

Informations personnelles

Nationalités

  • Finnois

Date de naissance

March 16th 1989

Compétences

10 compétences

  • event managment
  • Events
  • Excellent front of house
  • Great customer service
  • Hosting events
  • Opera PMS
  • Organizing events
  • revenue growth
  • Sales
  • Strong hospitality

Informations complémentaires

1 information partagée

  • Other skills

    Other skills

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