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À propos de moi
Dear Sir/Ma’am,
With more than 5 years of work experience in areas such as Human Resource, Finance, Administration, Customer Service, purchasing, and operation coordinator. I currently work as a senior customer service agent cum hub operation coordinator at Qatar Airways. The main responsibility is to delivering the highest level of customer service, Checking entry requirements (visas, residence permits) are met, Coordinating with Cargo, Fuelling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround,Handling of company mail,Handling baggage claims, Ensuring compliance with QR Safety and Security requirements,On-Time Performance, Flight control, Supervising service partners’ activities for the smooth acceptance of passengers, Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.
Before taking up this position I was working as a Customer service coordinator cum Teller for Al ANSARI EXCHANGE LLC DUBAI.
I am a postgraduate student, Pursued MBA from VTU university Belgaum, Bangalore and Bachelors in Mathematics from Calicut University, India.
I would love the opportunity to discuss my skills and experience in relation to this role.
Thank you for taking the time to consider this application and I look forward to hearing from you in the near future.
Kind regards,
Mohammed Najad T H
Expérience
8 ans et 11 mois
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Senior customer service agent cum Hub operation coordinator
Qatar airways - Doha, Qatar
Service Clientsmai 2015 - Maintenant · 8 ans et 11 mois Facilitate high number of passenger check-in/boarding and baggage processing on a daily basis by delivering the highest level of Customer Service at all customer touch points. Received several letters of appreciation from management and customers for excellent customer service which reflected positively on the airline as well. Excellent people skills, with a patient, courteous nature and a penchant for calming anxious and/or upset customers facing unexpected travel changes; offering favorable solutions to mitigate distress and enhance customer relations. Monitoring flights Arrivals and Departures. Proficient in checking Visas, Resident Permits and other travel documents in accordance with global aviation standards for customer analysation. Boarded and deplaned flights, and escorted passengers, including disabled, senior passengers and unaccompanied minors, from aircraft. Performing pre- and post-flight administration duties. Daily dealing with different nationalities and provided accurate gate, flight arrival, departure information, and answered general inquiries. Efficient coordinate with various stakeholders like cargo, fuelling company, baggage make up area, aircraft loading team, catering suppliers for a smooth turnaround. Greet and assist the VVIP, VIP & CIP passengers. Coordinated seamless end to end customer service process with impeccable attention to detail throughout the career.
Éducation
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MBA
Sjce mysore - Mysore, Inde
mars 2010 - avril 2012SPECIALISED IN HR AND FINANCE
Langues
1 langue
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Anglais
Compétence professionnelle
Informations personnelles
Nationalités
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Indien
Permis de travail
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Qatar
Date de naissance
October 26th 1987
Permis de conduire
Oui
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