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À propos de moi
Let me introduce myself:
- Italian girl having the dream of working in the tourism field in order to improve personal skills and show qualities and capabilities.
- Foreign languages lover ready to travel, visit and work hard.
- Determined young but active worker looking for a place where to grow and to offer the best experience every guest can imagine.
Be in touch and work with people of different countries and cultures is the best way to enrich myself.
Expérience
6 ans et 1 mois
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Front desk representative
Il Sereno - Torno, Italie
Réceptionjuin 2022 - Maintenant · 1 an et 10 moisIl Sereno Via Torrazza, 10, 22020 Torno (CO) https://www.serenohotels.com/property/il-sereno - Reception of guests and assistance during check-in, check-out and rooming procedures - Assistance during site inspection in the hotel and in the rooms - Support and collaboration with all the hotel departments - Guest assistance throughout the stay - Organization of activities, transfers or reservations in restaurants and drafting of personalized and tailor-made itineraries - Management of internal and external calls and consequent redirection to the different departments - Organization of shipments / reception of packages and luggage to and from guests inside and outside the hotel - Constant updating of files and documents related to daily arrivals / departures - Billings, charges and payments management at check-out - Collaboration with managers in case of requests related to room change, upgrade and upselling - Problem-solving capability in case of overbooking or complaints
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Events and restaurant manager assistant
Lido di Cernobbio - Cernobbio, Italie
Restauration - Managementmars 2022 - juin 2022 · 5 moisLido di Cernobbio Piazza Risorgimento 5, 22012 Cernobbio (CO) https://www.lidodicernobbio.com/ - Organization of corporate and private events - Creation of food & beverage proposals with relative quotations and contracts - Evaluation of spaces and logistics during the entry phase of the requests - Direct contact with customers both by e-mail and during meetings or site inspections - Organization of menu tastings and cake tastings - Set up and dismantle of the areas for and during events - Supervision and support to the F&B team during events and restaurant services - Restaurant reservation management - Management of bar orders in direct contact with suppliers - Restaurant reception and organization of tables and shifts during lunch and dinner - Direct contact with digital and social media company
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Assistente coordinatore eventi e ristorante
Lido di Cernobbio Piazza Risorgimento 5, Cernobbio (CO) - Reedley, CA, United States
Événementielmars 2022 - juin 2022 · 5 moishttps://www.lidodicernobbio.com/ - Organizzazione e pianificazioni eventi aziendali e privati - Stipulazione di proposte food & beverage con relative quotazioni e contratti - Valutazione spazi e logistica in fase di entrata delle richieste - Contatto diretto con clienti sia per e-mail sia durante meetings o site inspections - Organizzazione di menu and cake tasting - Allestimento e organizzazione logistica degli spazi per e durante gli eventi - Supervisione e supporto al personale di sala e di cucina durante eventi e servizi ristorante - Gestione prenotazioni ristorante - Gestione ordini bar con contatto diretto con i fornitori - Accoglienza ingresso ristorante e organizzazione logistica tavoli durante pranzo e cena - Stipulazione di menù ad hoc per eventi o per ristorante a supporto del personale di cucina - Organizzazione e gestione materiale interno - Contatto diretto con compagnia pubblicità digitale e social
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Waitress
Hotel Serpiano - Serpiano TI, Suisse
Restauration serviceavril 2021 - octobre 2021 · 7 moisHotel Serpiano 6867 Serpiano TI, Svizzera https://www.serpiano.ch - Reception of internal and external customers - Table service during breakfast, lunch and dinner - Set up and dismantle of spaces and areas for weddings, banquets and events - Bar and cafeteria service in particular during aperitifs or afternoon breaks - Cyclical cleaning of bar, restaurant and utensils used during the day - Assistance in case of need to tourists and local guests - Explanation and illustration of the internal services of the hotel in German, English and French
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Cameriera di sala
Hotel Serpiano 6867 Serpiano TI, Svizzera
Restauration serviceavril 2021 - octobre 2021 · 7 moishttps://www.serpiano.ch - Accoglienza clienti esterni o interni all'hotel - Servizio al tavolo durante colazione, pranzo e cena - Organizzazione e preparazione spazi e ambienti per matrimoni, banchetti ed eventi - Servizio bar e caffetteria in particolare durante aperitivi o break pomeridiani - Pulizia ciclica di bar, ristorante e utensili utilizzati durante la giornata - Assistenza in caso di necessità a turisti e ospiti locali - Spiegazione e illustrazione dei servizi interni in lingua tedesca, inglese e francese
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Wedding planner assistant
Eventoile - Paradiso, Suisse
Événementieljuillet 2021 - septembre 2021 · 3 moisEventoile Riva Paradiso 24, 6900 Lugano https://www.eventoile.com/ - Active help and support during event days - Setting up and dismantling location - Supplier management - Welcome guests - Assistance for the duration of the event
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Bakery department worker
Iperal Spa - Erba, Italie
Boulangeriefévrier 2020 - mars 2021 · 1 an et 2 moisIperal Spa Via Volontari Della Libertà 2, 22036 Erba (Italy) www.iperal.it - Preparation and cooking of bakery items for daily sale - Management of the department complying with internal policies and company rules - Control and supply of confectionery products in order to make them always available to customers - Customers assistance in case of extra requests (for instance cakes for birthdays or pizza for appetizer) - Constant attention to details and readiness to replace sold items - Cyclical cleaning of the department and common areas in front of it - Cyclical inventory of all the stored items in order to evaluate the sales performance
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Dipendente reparto panetteria
Iperal Spa Via Volontari Della Libertà 2, Erba (Italy) - Saint Pierre-Jolys, Canada
Logistiquefévrier 2020 - mars 2021 · 1 an et 2 moiswww.iperal.it - Preparazione e cottura di prodotti da forno per vendita giornaliera - Gestione del reparto in base alle politiche interne e alle regole aziendali - Controllo e fornitura di prodotti dolciari al fine di renderli sempre a disposizione dei clienti - Assistenza clienti in caso di richieste supplementari (ad esempio torte per compleanni o pizza per aperativi) - Costante attenzione ai dettagli e prontezza nel sostituire gli articoli venduti - Pulizia ciclica del reparto e delle aree comuni di fronte ad esso - Inventario ciclico di tutti gli articoli immagazzinati al fine di valutare le prestazioni di vendita
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Tirocinio Extra Curriculare
IATH Academy
Autrejuin 2019 - octobre 2019 · 5 mois- Organizzazione di eventi in modo indipendente e a sostegno dei colleghi - Partecipazione a eventi per supervisionare diverse aree e interagire con la sicurezza, hostess e fornitori al fine di garantire il miglior servizio ed esperienza a tutti gli ospiti - Raccolta di informazioni e prezzi riguardanti ville e location e creazione di budget e proposte per coppie - Gestione dello stoccaggio di tutti gli articoli e materiali utili per matrimoni - Gestione di richieste e preventivi da e verso i fornitori nel campo del design - Creazione di welcome bags e materiali utili (come menu, cocktail menu, segnaposto, ecc.) per il giorno del matrimonio
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Wedding planner assistant
The Lake Como - Como, Italie
Événementielmars 2019 - octobre 2019 · 9 moiswww.thelakecomoweddingplanner.com
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Event manager Intern
Mizar sas - Cernobbio, Italie
Événementielavril 2018 - juillet 2019 · 1 an et 4 moisMizar sas Via V Giornate 2R, 22012 Cernobbio (Italy) www.mizarconventions.com Curricular Internship with IATH Academy - Logistic organization of events on the Italian territory - Site inspections and meetings with villa owners or hotel managers in order to find the perfect agreement and offer for the customers and their events. - Redaction of events proposals and creation of activities suitable for the customers and their needs - Constant dialogue with hotels and locations to check their availability in order to support and help foreigners or non-local customers - Newsletter creation for Italian and foreign customers - Edit and improvement of the social media profiles (Instagram, Facebook and the Website)
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Event manager assistant
Mizar sas Via V Giornate 2R, Cernobbio (CO) - Reedley, CA, United States
Secrétaire / Assistant(e) de directionavril 2018 - juillet 2019 · 1 an et 4 moiswww.mizarconventions.com Tirocinio curricolare con IATH Academy - Organizzazione logistica di eventi sul territorio italiano e comasco - site inspections e incontri in loco con i proprietari di ville o dei gestori di hotel al fine di trovare l'accordo perfetto e l'offerta per i clienti e i loro eventi. - Creazione di proposte e attività adatte ai clienti e alle loro esigenze - Dialogo costante con hotel e location per verificare disponibilità al fine di sostenere e aiutare clienti stranieri o clienti non locali - Creazione newsletter per clienti italiani e stranieri - Modifica e miglioramento dei profili social (Instagram, Facebook e il sito web)
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Wedding Planner
The Lake Como; Rachel Birthistle Events Cernobbio (CO)
Événementielmars 2019 - juin 2019 · 5 moisinternship - Event organization on my own or helping collegues - Participation in the events having the role of supervising and coordinating security, hostess and suppliers to guarantee the best service and experience to each guest - Budget and initial proposal creation for all the couples - Inventory management - Management of requests and quotations from and for suppliers for the design department - Creation of welcome bags for each guest and management of all the materials useful for the wedding day - Participation and organization of menu tastings and site inspections in direct contact with clients and suppliers - Knowledge of the agency departments and processes under a sales& marketing and a planning point of view. Competences: improvement of English language thanks to the presence of foreign colleagues and clients. Bigger responsibility and autonomy in the organization of events, bigger confidence in the relationships with suppliers and clients. Eye for details and problem solving in case of unexpected events and special requests
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Tirocinio Curricolare
IATH Academy
Autremars 2019 - juin 2019 · 5 mois -
Barista e cameriera
Centro Sportivo SNEF Lambrone Via Della Libertà 15, Erba (CO) - Saint Pierre-Jolys, Canada
Barjuillet 2018 - juin 2019 · 1 anwww.lambrone.snef.it - Apprendimento delle tecniche di caffetteria - Servizio clienti in bar e piscine all'aperto ( principalmente pasti veloci come toast, piadine o pizza) - Servizio clienti nel bar interno (piatti più complicati come pasta, insalate miste o secondi piatti) - Pulizia delle aree interne ed esterne del bar al fine di garantire il miglior servizio ed esperienza
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Barista and waitress
Centro Sportivo SNEF Lambrone - Lombardia, Italie
Barjuillet 2018 - juin 2019 · 1 anCentro Sportivo SNEF Lambrone Via Della Libertà 15, 22036 Erba (Italy) www.lambrone.snef.it - Learning of cafeteria techniques - Customer service in outdoor bar and pools (providing mainly smart meals such as toasts, wraps or pizza) - Customer service in the indoor bar (providing more complicated dishes such as seasoned pasta, mixed salads or second courses ) - Cleaning of all the areas of the cafè to guarantee the best service and experience
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Event Manager Assistant
Mizar sas - Cernobbio, Italie
Secrétaire / Assistant(e) de directionmars 2018 - juin 2018 · 5 mois -
Entertainer
Negroni Burger Erba (CO)
Loisirsavril 2017 - octobre 2017 · 7 moisOrganization of activities for children during the dinner in the restaurant. Competences: supervision and attention to the children area, problem-solving, interaction with children and parents, capability of managing my time giving space to school, job and my private life
Éducation
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Diploma di 5 livello riconosciuto a livello europeo- Manager di Hotel e Ristoranti; Corso di International Tourism and Hospitality Management ( In lingua inglese)
IATH Academy Via Privata Bernasconi 1, Cernobbio (Italy)
octobre 2017 - juillet 2019 -
EQF level 5 Diploma for Restaurant and Hotel Managers in International Tourism and Hospitality Management
IATH Academy Via Privata Bernasconi 1, Cernobbio (Italy) www.iath.it
octobre 2017 - juillet 2019 -
Diploma Linguistico
Liceo Statale Carlo Porta Piazza San Giovanni Battista della Salle 2, Erba (CO)
septembre 2012 - juillet 2017 -
Diploma Linguistico; Liceo linguistico with lessons of direct conversation
Liceo Statale Carlo Porta Piazza San Giovanni Battista della Salle 2, Erba (Italy) www.liceoporta.edu.it
septembre 2012 - juillet 2017
Langues
4 langues
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Italien
Bilingue ou langue natale
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Espagnol
Compétence professionnelle complète
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Anglais
Compétence professionnelle complète
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Allemand
Compétence professionnelle
Informations personnelles
Nationalités
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Italien
Permis de travail
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Union Européenne
Date de naissance
October 24th 1998
Permis de conduire
Oui
Compétences
12 compétences
- Adaptable and reliable
- Availability, adaptation
- Fast Learner
- Good comunications
- hardwork
- Human Relations
- Inventive and creative
- Mcrosoft word
- Miscrosoft excel
- Organization Skills
- problem sloving
- Punctual and Reliable
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