Nicolae Carastan

Nicolae Carastan

Front Desk Agent chez Hotel Spadai Srl
Actuellement à Florence, Italie
il y a plus de 6 mois

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Join us

I am seeking a challenging role within ambitious team that will enable me to make an effective contribution to the business while continuing my own career development.
Appassionate about hospitality industry and promoting wellbeing and resilience in the work setting.

Expérience

  • Front Desk Agent

    Hotel Spadai Srl - Florence, Italie

    Réception
    novembre 2015 - septembre 2018 · 2 ans et 11 mois

    ▪ Dealing with bookings by phone, e-mail, letter, fax or face-to-face. ▪ Completing procedures when guests arrive and leave. ▪ Choosing rooms and handing out key. ▪ Preparing bills and taking payments. ▪ Taking and passing on messages to guests. ▪ Dealing with special requests from guests (like booking theatre tickets or storing valuable items). ▪ Answering questions about what the hotel offers and the surrounding area.

  • Front Desk Agent

    AccorHotels - Florence, Italie

    Réception
    mai 2015 - novembre 2015 · 7 mois

    ▪ Deliver excellent customer service, at all times. ▪ Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail. ▪ Administer all reservations, cancellations and no-shows, in line with company policy. ▪ Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety. ▪ Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment. ▪ Provide reports, as required, for housekeepers and management. ▪ Maintain personal knowledge by completing in-house training and workbooks. ▪ Always adhere to all company policies and procedures and licensing laws. ▪ Carry out instructions given by the management team and head office.

  • Booking Agent

    Never Too Much Srl - Florence, Italie

    Back office
    mars 2010 - mai 2015 · 5 ans et 4 mois

    ▪ Direct, coordinate , and participate in merchandising tour – operator services such as sale of transportation, tailor made travel experiences. ▪ Planning customer travel and itineraries, booking functions, calculating costs for transportation and accommodations from current cooperation agreements with suppliers as hotels, villas, luxe car hire. ▪ Coordinate sales promotion activities, approve advertising copy. ▪ Involved in the development of marketing strategies for the company. ▪ Conducting market research and competitor analysis. ▪ Assisting in the collection of overdue invoices from clients. ▪ Spending time in the field liaising with major customers on technical points of contact. ▪ Strong decision making abilities, excellent attention to detail, time management and organisational skills. ▪ Able to think creatively, strategically and analytically.

Éducation

  • Master

    B.P. Hasdeu - Cahul, Moldavie

    septembre 2001 - juin 2005

    Dissertation titled: 'Dialects of the French language in the world' French as a main language. Culture and French literature. English as a second language. • Teaching strategies and sharing knowledge. • Strategies of coordinating groups of people. • Educational psychology.

Langues

  • Italien
    Bilingue ou langue natale
    100%
  • Roumain
    Bilingue ou langue natale
    100%
  • Russe
    Compétence professionnelle
    60%
  • Anglais
    Compétence professionnelle
    60%
  • Français
    Compétence professionnelle
    60%
  • Espagnol
    Compétence professionnelle limitée
    40%

Compétences

  • Focus on goals
  • Goconcierge
  • Good decision maker
  • Great customer service
  • Hotel Reservation
  • Hotels
  • Open minded and flexible
  • Patient and diplomatic
Connexions
Rajmilan Poudel
Hosco Partner Ambassador chez hosco Ambassador Program
Nicole Tomamichel
Étudiant(e) de State Tourism and Hotel Management School (SSSAT) Scuola specializzata superiore alberghiera e del turismo
Marco Corriero
Revenue and Distribution Manager chez Grand Hotel Mediterraneo (FH Hotels)
Voir 11 connexions
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