Niezel Hidalgo

Niezel Hidalgo

Guest Relations Officer chez Avista Hideaway MGallery by Sofitel
Actuellement à Patong, Thaïlande

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À propos de moi

Experienced Front Office and Food Beverage with a demonstrated history of working in the hospitality industry. Skilled in Food & Beverage, Microsoft Office, Sales, Hotel Management, and Communication. Worked for 2 years in Wyndham as Front Office Associate. Amadeus-Epitome-Symphony Front Office Systems background. Strong operations professional with a BS Tourism Management focused in Hospitality Administration/Management from Goldenstate College of General Santos City.

Expérience

10 ans et 6 mois

  • Front Office Team Leader

    Avista Hideaway MGallery Hotel Collection - Patong, Thaïlande

    Réception
    avril 2019 - Maintenant · 5 ans

    •Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure. •Maintain effective communication with all related departments to ensure smooth service delivery. •Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels. •Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services. • Supervise all Front Desk employees, ensuring guests are taken care of in a professional and friendly manner. •Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries. •Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy. •Ensure all guest registrations are completed and correspond with Opera PMS guest information.

  • Guest Relations Officer

    Avista Hideaway MGallery by Sofitel - Phuket, Thaïlande

    Relations client
    octobre 2017 - Maintenant · 6 ans et 6 mois

    Meets and greet all guests upon arrival and departure. • Escorts VIP guests to their allocated room and explain the facilities and room features. • Maintains regular contacts with the guests. • Obtains guest feedback on their stay in the hotel. If complaints, takes immediate actions to remedy solutions. • Records daily activities and complaints in the guest relations logbook and informs the respective department heads for immediate actions. • Assists all guests utilizing the Executive Lounge. • Works closely with the Food and Beverages team specially Room Service Team and Executive Lounge Team. • Promote all our outlets and any special promotions going on. • Be thoroughly familiar with the hotel procedures and policy concerning reservations, room’s assignments, room charges and credit facilities. • Attends to all the secretarial needs of guests after the opening hours of the business Centre. • Ensures that all the facilities are available to the guests. • Greets guests upon arrival and bids farewell upon departure. • Ensures that, whenever possible, guests receive personal recognition. • Inspects VIP room status and amenities in good order prior to guests’ arrival. • Maintains an active presence in the hotel lobby to greet and assist incoming guests. • Give courtesy calls and complete the call log for Performance Monitor daily. • Promotes inter-hotel sales and in-house facilities and aware of banquet events, hotel facilities, F&B outlets, special promotions for the purpose of assisting guests and offering accurate information. • Assists and coordinates with Front Office reception to ensure consistent service. • Handles guest complaints immediately and follows up thoroughly. • Prepares and coordinates the distribution of guest amenities, welcome letters and fruit setups for VIPs

  • Food and Beverage AmbassadressFood and Beverage Ambassadress

    Avista Hideaway MGallery by Sofitel - Phuket, Thaïlande

    Restauration service
    octobre 2016 - octobre 2017 · 1 an et 1 mois

    Provide excellent Food & Beverage services to the guests according to the standards of ACCOR. Demonstrate thorough knowledge on products, menus and equipment. Run a given section efficiently and smoothly; Monitor the quality and quantity of all food and beverage served​. Maintains Guest Satisfaction. Supports Bartenders in Executive Lounge.

  • Front Office Associate

    Microtel by Wyndham - General Santos, Philippines

    Réception
    avril 2014 - août 2016 · 2 ans et 5 mois

    Manages multi phone line system • Do Check-in/Check-out accordingly. • Compiles, records and conduct paper filing of all important and relevant documents of all transactions and also deals with regards to customers’ hotel bookings • Respond to customer complaints, queries and other matters as promptly as possible • Provided excellent customer care on a regular basis ensuring satisfaction and continued good services • Book guests accordingly on their preferred dates and as per the availability of rooms • Provides accurate daily reports on cash breakdown of all transactions for the day • Book online reservations from different third party companies to Hotel’s System. • Respond to any concerns through Hotel’s email. • Night Auditor

  • Front Office Intern

    Centara Grand Mirage Beach Resort Pattaya - Muang Pattaya, Thaïlande

    Réception
    mai 2013 - novembre 2013 · 7 mois

    • Manages multi phone line system • Do Check-in/Check-out accordingly. • Compiles, records and conduct paper filing of all important and relevant documents of all transactions and also deals with regards to customer’s hotel bookings • Respond to customer complaints, queries and other matters as promptly as possible • Provided excellent customer care on a regular basis ensuring satisfaction and continued good services • Support Food & Beverage department during High Occupancy. • Escorting Guests and providing Hotel’s information.

Éducation

  • Bachelors of Science in Tourism Management

    Goldenstate College - General Santos, Philippines

    juin 2010 - mars 2014

    I was an active member of "Magandang GenSan Tour Guides" since my first year, I was a freelance Tour-guide until I got my first job in Microtel by Wyndham.

Langues

3 langues

  • Tagalog

    Bilingue ou langue natale

  • Anglais

    Bilingue ou langue natale

  • Thaï

    Compétence professionnelle limitée

Informations personnelles

Nationalités

  • Philippine

Date de naissance

February 12th 1994

Compétences

19 compétences

  • Amadeus GDS
  • Bartending
  • Communication
  • Creative problem solving
  • Customer-service
  • Epitome PMS
  • Food and Beverage
  • Hotel Management
  • Leadership
  • Make up artisty
  • Microsoft Office
  • Opera PMS
  • Personal grooming
  • Public Speaking
  • Reservations
  • Sales
  • Social Media
  • SYMPHONY
  • Telephone manner
Connexions
ESLAM FATHY
cook chez Four Seasons - Sharm El Sheikh
Suivi
METRO/Makro Wholesale
METRO/Makro Wholesale
Düsseldorf, Allemagne
Dorchester Collection
Dorchester Collection
England, Royaume-Uni
Manotel Hotel Group Geneva
Autres membres
Jintana Saraon
Province de Trat, Thaïlande
Benjamin Lehmann
Phuket, Thaïlande
Neña Angelie Pactol
Dubai, Émirats arabes unis
Voir plus
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